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Fintech Customer Success Manager Jobs (NOW HIRING)

Ascend

Customer Success Manager

San Francisco, CA

$90K - $135K/yr

Prior experience managing high value enterprise customer relationships in B2B SaaS or Fintech ... A consultative, relationship first approach to customer success with a proven track record of ...

SentiLink

Strategic Customer Success Manager

$160K - $190K/yr

Own the relationships for strategic accounts across our bank, credit union, and fintech customers ... Customer Success Manager or Account Manager in the Fraud and/or Identity space * Collaborate ...

Seattle Search Group

Customer Success Manager

Kirkland, WA · On-site

$65K - $75K/yr

Greater Seattle Area (Hybrid or Remote) Employment Type: Full-Time Base Salary: $65,000 - $75,000 About the Opportunity Our client is a fast-growing FinTech company seeking a Customer Success Manager ...

Nitra, Inc.

Customer Success Manager

Washington, DC · On-site

Our goal is to provide an ecosystem of fintech and software solutions that help doctors better ... A charismatic and outgoing Customer Success Manager with 2-8 years of experience who will manage a ...

Clark

Customer Success Manager

Manhattan, NY · On-site

The Role We are hiring Customer Success Managers to own customer health, renewals, and adoption ... Experience in accounting, audit, compliance, fintech, or professional services * Experience with AI ...

JDA TSG

Customer Success Manager

$75K - $85K/yr

Customer Success Manager At JDA TSG, we equip many of the world's major brands with top-tier ... Background in payments processing, merchant services, banking, lending, fintech, money movement, or ...

Wise

Customer Success Manager

Austin, TX · On-site

As a Customer Success Manager, you'll own the operational strategy and execution for a portfolio of high-value banking and fintech partners on Wise Platform - driving continuous improvement in how ...

Juno Inc

Customer Success Manager

San Diego, CA · On-site

Customer Success Manager Juno is the tax technology platform building authentic, lasting ... Familiarity with tax, fintech, or B2B compliance software industries. Knowledge of advanced CS ...

Pibit.ai

Customer Success Manager

San Jose, CA · On-site

Customer Success Manager (US) We are looking for a Customer Success Manager (US) to own post sale ... Background working with enterprise or mid-market clients, ideally in P&C insurance, fintech, or ...

nitra

Customer Success Manager

New York, NY · Hybrid

Our goal is to provide an ecosystem of fintech and software solutions that help doctors better ... A high energy Customer Success Manager who approaches the role as a builder and owner - this person ...

nitra

Customer Success Manager

New York, NY · On-site

Our goal is to provide an ecosystem of fintech and software solutions that help doctors better ... A high energy Customer Success Manager who approaches the role as a builder and owner - this person ...

Addition

Customer Success Manager

$90K - $120K/yr

Backed by top fintech VCs including Barclays, Anthemis, and Nyca, Addition Wealth has been named ... Customer Success & Onboarding: Managing key customer relationships, you'll be the key point of ...

LoanPro

Sr. Customer Success Manager

Farmington, UT · On-site

Sr. Customer Success Manager - Farmington, UT (Preferred) Why LoanPro: "We want to change how the ... LoanPro unlocks finance." -Rhett Roberts, CEO At LoanPro, we're more than just a fintech company-we ...

LoanPro

Sr. Customer Success Manager

Farmington, UT · On-site

Sr. Customer Success Manager - Farmington, UT (Preferred) Why LoanPro: "We want to change how the ... LoanPro unlocks finance." -Rhett Roberts, CEO At LoanPro, we're more than just a fintech company-we ...

Pantera Capital

Customer Success Manager

Manhattan, NY · On-site

Our goal is to provide an ecosystem of fintech and software solutions that help doctors better ... A high energy Customer Success Manager who approaches the role as a builder and owner - this person ...

Elite Technology

Customer Success Manager

$112K - $125K/yr

... fintech), with a strong focus on high-performance environments in SaaS, enterprise technology, or B2B sectors. * Proven track record of managing and driving the success of large, complex accounts ...

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Fintech Customer Success Manager information

See salary details

$32.5K

$83.1K

$140K

How much do fintech customer success manager jobs pay per year?

As of Sep 13, 2026, the average yearly pay for fintech customer success manager in the United States is $83,064.00, according to ZipRecruiter salary data. Most workers in this role earn between $59,500.00 and $99,000.00 per year, depending on experience, location, and employer.

What is the difference between Fintech Customer Success Manager vs Fintech Account Manager?

AspectFintech Customer Success ManagerFintech Account Manager
Primary FocusEnsuring customer satisfaction, onboarding, and retentionManaging client accounts, upselling, and relationship growth
Skills & CertificationsCustomer service, communication, product knowledgeSales, negotiation, client management
Work EnvironmentCollaborative, customer-facing roles within fintech firmsClient meetings, sales-driven settings within fintech companies

While both roles involve client interaction within the fintech industry, the Fintech Customer Success Manager primarily focuses on customer retention and satisfaction, whereas the Fintech Account Manager emphasizes managing and growing client accounts through sales and relationship development.

What cities are hiring for Fintech Customer Success Manager jobs?

Cities with the most Fintech Customer Success Manager job openings:

What states have the most Fintech Customer Success Manager jobs?

States with the most job openings for Fintech Customer Success Manager jobs include:

What are popular job titles related to Fintech Customer Success Manager jobs?

For Fintech Customer Success Manager jobs, the most frequently searched job titles are:

Infographic showing various Fintech Customer Success Manager job openings in the United States as of September 2026, with employment types broken down into 80% Full Time, 18% Part Time, and 2% Contract. Highlights an 85% Physical, 1% Hybrid, and 14% Remote job distribution, with an average salary of $83,064 per year, or $39.9 per hour.

Customer Success Manager

San Francisco, CA

Ascend
Hospitality Services • 1 - 5K employees
Learn more about Ascendexternal

$90K - $135K/yr

Full-time

Posted 29 days ago

Choice Hotels rating

4.8

Company rating: 4.8 out of 10

Based on 98 frontline employees who took The Breakroom Quiz

Job description

Your Role

We are looking for a relationship driven, strategically minded Customer Success Manager to scale our post-implementation Customer Success function. This role will own the end to end lifecycle of Ascend's highest value customers, serving as a trusted advisor to senior stakeholders while ensuring strong adoption, retention, and expansion. You'll balance hands-on account management with long-term thinking by building repeatable motions, surfacing customer insights, and partnering cross functionally to drive durable growth.

Responsibilities will includeObjective #1: In your first 30 days, you will:
  • Dive deep into Ascend's product, customer segments, and current Customer Success processes and tools
  • Build foundational relationships with internal partners across Sales, Product, and Product Support
  • Begin developing your approach to managing relationships and driving value for sophisticated insurance organizations
Objective #2: In your first 60 days, you will:
  • Own a portfolio of mid-market and enterprise customers, running regular touch-points with executive stakeholders and day to day users
  • Develop a strong understanding of your customers' workflows, goals, and success metrics with actionable insights to improve adoption and outcomes
  • Lead core customer operations including business reviews, feature rollouts, and coordination of complex issues with Product Support
Objective #3: In your first 90 days, and beyond, you will:
  • Fully own the post implementation customer lifecycle including renewals and expansion motions in partnership with Sales and Product
  • Act as the voice of the customer internally by surfacing trends, risks, and opportunities to inform product and process decisions
  • Help define and refine scalable Customer Success best practices that enable Ascend to deliver a world class enterprise customer experience
You might be a good fit if you are / have
  • 3-6 years of experience in related roles
  • Prior experience managing high value enterprise customer relationships in B2B SaaS or Fintech environments
  • Comfortable operating in the ambiguity and pace of a high growth startup
  • Strong written and verbal communication skills with the ability to navigate executive level conversations and complex subject matter
  • A consultative, relationship first approach to customer success with a proven track record of renewals and expansion
  • Background in insurance, financial services, or fintech is a plus

Base Salary Range: $90,000 - $135,000 with equity

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