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Fintech Customer Success Manager Jobs (NOW HIRING)

Pillar

Customer Success Manager

Manhattan, NY · On-site

What We're Looking For * 3+ years of experience in customer success, account management, or a client-facing role at a high-growth B2B company, ideally in fintech, financial services, or a platform ...

Metroll

Customer Success Manager

Fontana, CA · On-site

Customer Success Manager Metroll is a global manufacturer of metal building materials. Through the hard work and commitment of our employees, we have grown into a successful company with over 40 ...

Kodex

The Role Kodex is seeking an experienced Customer Success Manager (CSM) to drive retention ... Background in a regulated industry -- fintech, legaltech, healthtech, or govtech * Series A / B ...

Kofile Inc

Customer Success Manager

Customer Success Manager At Kofile, we believe that government has infinite potential to do good and that all information residing within local governments should be preserved, digitized, and made ...

Elite Technology

Customer Success Manager

$112K - $125K/yr

... fintech), with a strong focus on high-performance environments in SaaS, enterprise technology, or B2B sectors. * Proven track record of managing and driving the success of large, complex accounts ...

Surge AI

Customer Success Manager

Customer Success Manager As a Customer Success Manager, you'll be the primary point of contact for our customers, responsible for nurturing relationships and ensuring customer success. You'll work ...

TestRigor

Customer Success Manager

Customer Success Manager As a Customer Success Manager, you'll be responsible for managing key client relationships, driving adoption and satisfaction, and ensuring successful outcomes for our global ...

Empyra Inc.

WI · On-site

The Customer Success Manager will be responsible for listening to customers' challenges, analyzing data, and providing strategic solutions and excellent customer service on a daily basis. As a ...

Maxiq

Customer Success Manager

Raleigh, NC · On-site

Customer Success Manager MaxIQ empowers Go-To-Market teams to ascend to new heights in their sales performance, unlocking boundless opportunities for growth. We're passionate about helping sales ...

Attentive

Customer Success Manager

Customer Success Manager We are seeking an experienced and dynamic individual to join our team as a Customer Success Manager. An ideal candidate will have 3+ years of experience in customer success ...

Aidoos

Customer Success Manager

Customer Success Manager New Skills Account Management Communication Skills Consultative Selling Customer Relationship Management Customer Retention Strategies Data Analysis Education Technology ...

Murj

Customer Success Manager

The Customer Success Manager will perform and be proficient at all phases of the Customer Onboarding process from Pre-launch through post launch follow up and optimization. In performing these tasks ...

SS&C Technologies Holdings

Customer Success Manager

Customer Success Manager SS&C Blue Prism Document Automation is seeking a Customer Success Manager to join our small, collaborative Customer Success team. Do you enjoy partnering with team members to ...

Kodex, Inc

Customer Success Manager

$120K - $155K/yr

The Role Kodex is seeking an experienced Customer Success Manager (CSM) to drive retention ... Background in a regulated industry - fintech, legaltech, healthtech, or govtech * Series A / B ...

Impartner, Inc.

Customer Success Manager

The Customer Success Manager (CSM) is a key player on the Customer Success team. As a Client Success Manager, you'll be managing a set of named customers - driving adoption and outcomes leading to ...

IMPARTNER INC

Customer Success Manager

The Customer Success Manager (CSM) is a key player on the Customer Success team. As a Client Success Manager, you'll be managing a set of named customers - driving adoption and outcomes leading to ...

Bee Genius

Customer Success Manager

Oakland, CA · On-site

$70K - $100K/yr

Customer Success Manager Oakland, CA Join the team that's building the future of work, today. At Bee Genius, we thrive on innovation and pushing the boundaries -- and we are pushing the boundaries of ...

Clutch

Senior Customer Success Manager

What You'll Bring * 5+ years of experience as Customer Success Manager or other customer-facing role in a fast-paced environment, preferably in SaaS and/or Fintech or consulting * Willingness to ...

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Fintech Customer Success Manager information

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$32.5K

$83.1K

$140K

How much do fintech customer success manager jobs pay per year?

As of Sep 14, 2026, the average yearly pay for fintech customer success manager in the United States is $83,064.00, according to ZipRecruiter salary data. Most workers in this role earn between $59,500.00 and $99,000.00 per year, depending on experience, location, and employer.

What is the difference between Fintech Customer Success Manager vs Fintech Account Manager?

AspectFintech Customer Success ManagerFintech Account Manager
Primary FocusEnsuring customer satisfaction, onboarding, and retentionManaging client accounts, upselling, and relationship growth
Skills & CertificationsCustomer service, communication, product knowledgeSales, negotiation, client management
Work EnvironmentCollaborative, customer-facing roles within fintech firmsClient meetings, sales-driven settings within fintech companies

While both roles involve client interaction within the fintech industry, the Fintech Customer Success Manager primarily focuses on customer retention and satisfaction, whereas the Fintech Account Manager emphasizes managing and growing client accounts through sales and relationship development.

What cities are hiring for Fintech Customer Success Manager jobs?

Cities with the most Fintech Customer Success Manager job openings:

What states have the most Fintech Customer Success Manager jobs?

States with the most job openings for Fintech Customer Success Manager jobs include:

What are popular job titles related to Fintech Customer Success Manager jobs?

For Fintech Customer Success Manager jobs, the most frequently searched job titles are:

Infographic showing various Fintech Customer Success Manager job openings in the United States as of September 2026, with employment types broken down into 80% Full Time, 18% Part Time, and 2% Contract. Highlights an 85% Physical, 1% Hybrid, and 14% Remote job distribution, with an average salary of $83,064 per year, or $39.9 per hour.

Customer Success Manager

Manhattan, NY • On-site

Pillar
See more jobs at Pillarexternal

Other

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 2 days ago

Job description

Overview
  • Role: Customer Success Manager
  • Location: New York, NY (5 days/week in-office)
  • Base Salary: $100,000-$130,000
  • Equity: Competitive Initial Equity Package + refreshers
  • Experience: 3+ Years
About Pillar
Pillar is building the next-generation commodity risk management stack for the $10T physical economy. We combine real-time market data with AI-powered exposure modeling and automated trade generation to arm operators with precise protection from volatility. From instant execution to continuous monitoring, alerts, and recommendations, Pillar turns complex market risk into a fully managed, always-on hedging engine.
We were founded in 2023 by the youngest macro market-maker at Barclays and a trading systems engineer at Coinbase, and have raised over $20M in capital from Andreessen Horowitz (a16z), Crucible Capital, Neo, DST Global and more.
The Role
Pillar's Customer Success Managers are the long-term partners to our clients. You'll own a portfolio of accounts end-to-end, driving adoption, value realization, retention, and expansion across commodity-exposed businesses that depend on Pillar to manage their price risk.
This role sits at the intersection of relationship management, domain expertise, and commercial ownership. The right person can hold a credible conversation with a CFO about hedging strategy one day and troubleshoot an onboarding issue with a procurement team the next. You'll work closely with the executive team, AEs, and product to ensure clients are getting measurable value from Pillar and that Pillar is hearing clearly from the market.
What You'll Own
  • Client Relationship Management: Serve as the primary point of contact for your accounts, building trusted relationships with both day-to-day users and executive stakeholders. Take a consultative and prescriptive approach to driving outcomes, not just managing check-ins.
  • Onboarding & Adoption: Own the post-sale experience from kickoff through full adoption. Work cross-functionally to ensure clients are set up correctly, understand the platform, and are actively realizing value from day one.
  • Retention & Renewal: Own the renewal process end-to-end, including forecasting timelines, managing stakeholder alignment, and mitigating churn risk before it materializes. Monitor health signals proactively and quarterback escalations when needed.
  • Account Expansion: Use client performance data and relationship depth to identify and execute upsell opportunities. You understand that growing your book is part of the job, not a secondary priority.
  • Business Reviews: Plan and run regular business reviews to align on client goals, platform utilization, ROI, and mutual next steps. Be prepared to present to senior stakeholders and speak fluently about commodity risk outcomes.
  • Feedback Loop: Serve as the voice of the client internally. Relay market insights, product gaps, and client feedback to the executive team and product org to continuously improve Pillar's platform and client experience.
What We're Looking For
  • 3+ years of experience in customer success, account management, or a client-facing role at a high-growth B2B company, ideally in fintech, financial services, or a platform that sells to finance or operations teams
  • Understanding of how commodity-exposed businesses think about price risk, hedging, and input cost volatility. You do not need to be a trader, but you need to be able to speak credibly to the problems Pillar solves
  • Proven track record of owning renewals, managing churn risk, and identifying expansion opportunities within a portfolio of accounts
  • Confident communicator: able to engage with and influence stakeholders at all levels, from day-to-day users to CFOs, with clear and direct communication
  • Extreme sense of ownership. You track your accounts obsessively, follow through on competing workstreams, and do not let things fall through the cracks
  • Strong project management skills; highly organized and comfortable managing multiple clients and priorities simultaneously
  • Self-directed and comfortable with ambiguity. Pillar is early and the CSM function is still being built. You see that as an opportunity to define it, not a reason to wait for direction
Nice to Have
  • Prior experience in commodity markets, physical operations, energy, agriculture, or related industries
  • Experience at an early-stage or hyper-growth startup
  • Familiarity with CRM and customer success tooling (Salesforce, Gainsight, HubSpot, or similar)
  • Professional-level competency in multiple languages
Benefits
  • Competitive Salary & Equity
  • 401(k) Program
  • Health, Dental, Vision and Life Insurance
  • Unlimited PTO and Flexible Hours
  • Paid lunch, coffee, snacks (and dinner if you're staying late)
  • Monthly Gym Stipend
  • Regular Team Off-Sites

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