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Head Of Customer Service Fintech Jobs (NOW HIRING)

Jacuzzi Group

Head of Customer Care

The Head of Customer Care is responsible for developing and executing the overall customer service strategy to deliver an exceptional customer experience. This leader is highly results-oriented ...

STORD

Head of Customer Experience

Atlanta, GA · On-site

$133K - $170K/yr

Head Of Customer Experience Stord is The Consumer Experience Company, powering seamless checkout ... By combining comprehensive commerce-enablement technology with high-volume fulfillment services ...

Vay

Head of Customer Experience

Las Vegas, NV · On-site

The Head of Customer Experience leads Vay's frontline support organization, overseeing Customer ... Lead automation initiatives : macros, bots, self-service portals, and AI-driven support.

Pulse Games

Head of Customer Support

Atlanta, GA

We are looking for a Head of Customer Support to join our team. You'll be responsible for building ... Implement tools, automation, and processes to improve efficiency, scalability, and self-service ...

KatRisk LLC

Head of Customer Success

Chicago, IL · On-site

Role Overview KatRisk is looking for an experienced and client-focused Head of Customer Success to own and lead the customer success function. This is a hands-on customer facing role - you'll be the ...

Trove

Head of Customer Success

Encinitas, CA · On-site

$105K - $135K/yr

Our managed digital marketing service (Facebook, Instagram, and Google Ads) is a core part of our ... The Opportunity We are looking for a hands-on Head of Customer Success who thrives at the ...

New

EMA

Head of Customer Engagement

San Francisco, CA · On-site

As Head of Customer Engagement, you are a player-coach. You will lead and grow the global CEM team ... This is not a pure people-management role, a support leadership role, or a services-coordination ...

HCSS

Head of Customer Success

Houston, TX · On-site

HCSS Customer Success Director For the last 40 years, we have been developing software to help ... service, while providing a great life for our employees. With this mission at the core of ...

NAVA Software Solutions

Head of Engineering

Austin, TX · On-site

Austin, TX (On-site) Duration: Long term We are building a modern, API-first fintech platform in ... Represent engineering in customer and sales conversations * Earn the trust of senior engineers by ...

Huntington

Head of Growth Products

Columbus, OH · On-site +1

$225K - $235K/yr

... AI, fintech, digital product, customer experience, platform ecosystems, and emerging customer ... services, fintech, consulting, or related fields. Preferred Qualifications • Experience building ...

Ethereum Institutional

Head of US

Manhattan, NY · On-site

... next generation of financial services. Key Responsibilities * Build and maintain senior ... fintech firms * Act as our lead representative in the US across industry events, private ...

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Head Of Customer Service Fintech information

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$39K

$123.3K

$196.5K

How much do head of customer service fintech jobs pay per year?

As of Sep 14, 2026, the average yearly pay for head of customer service fintech in the United States is $123,338.00, according to ZipRecruiter salary data. Most workers in this role earn between $95,000.00 and $147,500.00 per year, depending on experience, location, and employer.

What does a head of customer service fintech do?

A Head of Customer Service in Fintech oversees the strategy and operations of customer support teams within a financial technology company. Their main responsibilities include ensuring high-quality customer experiences, developing support policies, managing team performance, and implementing tools for efficient service. They often collaborate with other departments to address customer needs, resolve escalated issues, and shape the product based on user feedback. This role is crucial for maintaining customer satisfaction and loyalty in a highly competitive and regulated industry.

What are the key skills and qualifications needed to thrive as a head of customer service fintech?

To thrive as a Head of Customer Service in Fintech, you need a solid background in customer service management, financial services knowledge, and a relevant degree or equivalent experience. Familiarity with CRM platforms, fintech compliance tools, and data analytics systems is typically required. Strong leadership, problem-solving abilities, and excellent communication skills set top candidates apart. These skills ensure the effective delivery of customer support, regulatory compliance, and alignment with rapid industry changes.

What are some common challenges faced by a head of customer service fintech, and how can they be addressed?

As a Head of Customer Service in fintech, one common challenge is managing rapid changes in products and regulations while maintaining a high level of customer support. You’ll often need to quickly train your team on new features, compliance updates, and security protocols. Implementing ongoing training programs and fostering close collaboration with product, compliance, and engineering teams helps ensure your team stays informed and can support customers effectively. Additionally, balancing automation with personalized service is key to meeting customer expectations while scaling operations.

What are popular job titles related to Head Of Customer Service Fintech jobs?

For Head Of Customer Service Fintech jobs, the most frequently searched job titles are:

Infographic showing various Head Of Customer Service Fintech job openings in the United States as of June 2026, with employment types broken down into 95% Full Time, and 5% Contract. Highlights an 92% Physical, 1% Hybrid, and 7% Remote job distribution, with an average salary of $123,338 per year, or $59.3 per hour.

Head of Customer Care

Remote

Jacuzzi Group
Manufacturing • 1 - 5K employees
Learn more about Jacuzzi Groupexternal

Other

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 14 days ago

Job description

Founded in 1956, the Jacuzzi® Brand has grown to become the modern-day Jacuzzi Group, the premier manufacturer of functional products for the home and outdoor space found in more than 60 countries. Jacuzzi Bath Remodel is the fastest growing business unit of Jacuzzi Group with 13 successful locations launched nationwide in under 5 years. Jacuzzi Bath Remodel combines our premium materials, knowledgeable sales team, experienced in-house certified installers and over 70 years of proven excellence to deliver the highest standard of customer satisfaction.
The Head of Customer Care is responsible for developing and executing the overall customer service strategy to deliver an exceptional customer experience. This leader is highly results-oriented, setting clear goals, driving accountability, and fostering a high-performance culture focused on continuous improvement. The role leads customer care operations, develops and coaches high-performing teams, and partners cross-functionally to improve customer satisfaction, operational efficiency, and overall business performance. Success in this role requires a strong customer-first mindset, strategic leadership, a passion for developing people, and the ability to drive measurable results while maintaining an unwavering commitment to quality, service excellence, and employee success.
Requirements

  • Develop and execute a multi-year customer care strategy that aligns with the organization's vision, growth, objectives and customer experience goals.
  • Build and maintain a customer care roadmap focused on service excellence, operational efficiency, technology adoption and continuous improvement.
  • Lead, coach, and develop supervisors, and customer care team members to foster a culture of accountability, engagement and continuous improvement.
  • Establish and monitor key performance indicators, including, Net Promoter Score, First-Call Resolution, Response Times, Service Levels and Quality performance.
  • Identify trends in customer feedback and implement process improvements to enhance customer experience.
  • Oversee daily customer care operations, ensuring timely and effective resolution of customer inquiries, complaints and escalations.
  • Partner with Sales, Production, Manufacturing, Legal and Central Services to resolve customer issues and improve business processes.
  • Develop and maintain customer service policies, procedures and best practices.
  • Manage department staffing plans and resource allocation.
  • Prepare and present performance reports and strategic recommendations for executive leadership.
  • Ensure compliance with company policies and quality standards.
  • Champion a customer-first culture throughout the organization.
  • Oversees direct employees time and attendance policies.
  • Performs other related duties as assigned.
EXPERIENCE AND QUALIFICATIONS
  • Bachelor's degree and 8-10 years of progressive customer service and or customer care leadership experience.
  • 5 years managing leaders and customer service teams
  • Leadership skills that continually motivate and drive consistent team productivity.
  • Cross functional communication skills working directly with employees and customers.
  • Dependable and goal oriented demonstrated via prompt and timely responses.
  • High level of proficiency in Microsoft Office (Word, Excel, and PowerPoint)
  • Exceptional customer service skills
  • Collaborative spirit able to solve problems under pressure.
  • Strong ability to multi-task adapting to rapid change.
Compensation is based on experience; $131,000+ and bonus potential
Benefits
  • 401(k) with matching program
  • Dental insurance
  • Health insurance
  • Health savings account
  • Life insurance
  • Paid time off
  • Vision insurance

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