ZipRecruiter

Log In

1

Fintech Customer Support Jobs (NOW HIRING)

Make

Customer Support Manager

Orlando, FL · On-site

Prior experience in a bank, fintech, or regulated financial institution strongly preferred * Strong ... customer support operations and performance management * Experience handling escalations and ...

BettingJobs

Customer Support Agent

Jersey City, NJ · On-site

$19.50 - $26/hr

Previous experience in Customer Support, ideally within iGaming, online entertainment, fintech, or a regulated industry. * Strong communication skills and a customer-centric mindset. * Ability to ...

Kikoff

Customer Support Escalations Specialist

Phoenix, AZ · On-site

$60K - $80K/yr

Kikoff: The Fintech Powering Financial Security at Scale Kikoff is a profitable, pre-IPO fintech ... Tier 3 Customer Support Specialist About This Role As a Tier 3 Customer Support Specialist, you ...

360 Payments

Customer Support Specialist

Tulsa, OK

$16.75/hr

Customer Support Specialist Location: Tulsa, Oklahoma About Vehlo: We started Vehlo in 2019 with a ... Other duties as assigned This role provides the opportunity to learn about the payments and fintech ...

Flatpay Inc.

Customer Support Agent

Manhattan, NY · On-site

$20.75 - $27.50/hr

We've grown into one of the fastest-growing fintech companies out of the Nordics and Denmark ... Resolve customer enquiries and support tickets efficiently, making sure we deliver fast and ...

VEHLO

Customer Support Specialist

Tulsa, OK

$16.75/hr

Customer Support Specialist Location: Tulsa, Oklahoma About Vehlo: We started Vehlo in 2019 with a ... Other duties as assigned This role provides the opportunity to learn about the payments and fintech ...

Vehlo

Customer Support Specialist

Tulsa, OK · On-site

$16.75/hr

Customer Support Specialist Location: Tulsa, Oklahoma About Vehlo: We started Vehlo in 2019 with a ... Other duties as assigned This role provides the opportunity to learn about the payments and fintech ...

Flatpay

Customer Support Agent

Manhattan, NY · On-site

$20.75 - $27.50/hr

We've grown into one of the fastest-growing fintech companies out of the Nordics and Denmark ... Resolve customer enquiries and support tickets efficiently, making sure we deliver fast and ...

Flatpay Inc.

Customer Support Agent

New York, NY · On-site

$20.50 - $27.25/hr

We've grown into one of the fastest-growing fintech companies out of the Nordics and Denmark ... Resolve customer enquiries and support tickets efficiently, making sure we deliver fast and ...

next page

Showing results 1-20

All JobsBusiness JobsCustomer Service JobsCustomer Service Representative JobsFintech Customer Support Jobs

Fintech Customer Support information

See salary details

$10

$23

$57

How much do fintech customer support jobs pay per hour?

As of Sep 13, 2026, the average hourly pay for fintech customer support in the United States is $23.17, according to ZipRecruiter salary data. Most workers in this role earn between $12.02 and $26.44 per hour, depending on experience, location, and employer.

What is a Fintech Customer Support?

A Fintech Customer Support representative assists customers with issues related to financial technology products and services, such as digital banking apps, online payment systems, or investment platforms. They help resolve technical problems, answer questions about account management, assist with transaction issues, and ensure customers have a smooth experience using the company's fintech solutions. These representatives often provide support through chat, email, or phone, and may also help educate customers about new features and security best practices.

What are the key skills and qualifications needed to thrive as a Fintech Customer Support?

To thrive as a Fintech Customer Support specialist, you need a solid understanding of financial products and digital payment systems, often supported by experience in customer service or finance. Familiarity with CRM platforms, ticketing systems, and fintech tools like payment gateways is typically required. Strong communication, problem-solving, and patience are standout soft skills in this role. These skills ensure efficient issue resolution, customer satisfaction, and trust in a fast-evolving financial technology environment.

What are some common challenges faced by Fintech Customer Support, and how can they be effectively managed?

Fintech Customer Support professionals often encounter challenges such as resolving complex technical issues, addressing customer concerns about security, and adapting to rapidly evolving financial technologies. Effective management involves continuous learning about new products and compliance requirements, staying patient and empathetic with users who may not be tech-savvy, and collaborating closely with technical teams for quick issue resolution. Building strong communication skills and maintaining up-to-date knowledge of industry regulations are key to delivering high-quality support in this dynamic field.

What is the difference between Fintech Customer Support vs Fintech Technical Support?

AspectFintech Customer SupportFintech Technical Support
Required SkillsCustomer service, communication, problem-solvingTechnical knowledge, troubleshooting, software skills
Work EnvironmentCall centers, online chat, email supportTechnical teams, remote or on-site troubleshooting
Common Employer UsageFintech firms, banks, financial service providersFintech companies, software providers, IT departments

Fintech Customer Support focuses on assisting clients with account issues, inquiries, and general service, emphasizing communication skills. Fintech Technical Support involves resolving technical problems, requiring technical expertise and troubleshooting skills. While both roles serve the fintech industry, they differ mainly in the skill set and daily tasks involved.

What are popular job titles related to Fintech Customer Support jobs?

For Fintech Customer Support jobs, the most frequently searched job titles are:

Infographic showing various Fintech Customer Support job openings in the United States as of September 2026, with employment types broken down into 1% As Needed, 74% Full Time, 20% Part Time, and 5% Contract. Highlights an 88% Physical, 2% Hybrid, and 10% Remote job distribution, with an average salary of $48,196 per year, or $23.2 per hour.

Customer Support Intern/Junior Executive (Japanese-English)

Remote

Pulse iD
See more jobs at Pulse iDexternal

Other

Posted 8 days ago

Job description

Customer Support Interns, Junior Executives, and Experienced Professionals

Pulse iD is a leading fintech organization specializing in loyalty and rewards solutions tailored for financial institutions, telecommunications providers, and non-bank entities. Leveraging cutting-edge AI analytics, hyper-personalization, and enterprise-grade technology, we empower our clients with scalable platforms that drive customer engagement and retention.

We are currently seeking Customer Support Interns, Junior Executives, and Experienced Professionals who are proficient in Japanese to join our agile and innovative team. This opportunity is ideal for recent graduates, early-career professionals, or seasoned customer service personnel looking to contribute to a dynamic, future-focused fintech environment.

Whether you're interested in a 6-month internship, an entry-level position, or are ready to step into a senior support role, we would be delighted to hear from you.

This position offers remote work flexibility, periodic in-office collaboration, and a structured path for career progression.

Key Responsibilities

  • Multilingual Customer Support: Deliver high-quality email and chat support in Japanese, resolving inquiries related to our loyalty and rewards platforms in a timely, professional manner.
  • Translation & Localization: Translate and localize content such as FAQs, user documentation, and presentation materials into Japanese, ensuring cultural relevance and linguistic accuracy.
  • Documentation: Contribute to the creation of polished Japanese-language documentation and internal communications.
  • Cross-Functional Collaboration: Work closely with cross-departmental teams to address Japanese-speaking customer needs and elevate service delivery standards.

Key Skills & Qualifications

  • Language Proficiency:
    • Fluency in Japanese (written and spoken) is essential.
    • Strong command of English (written and spoken) is required.
    • Additional language skills are a plus.
  • Customer Orientation: A positive and professional demeanor with a sincere commitment to providing outstanding customer service.
  • Detail-Oriented: Strong attention to accuracy in translations and client communications.
  • Excellent Communicator: Proven ability to adapt tone and messaging to diverse audiences.
  • Tech-Savvy: Comfortable using productivity and communication tools (e.g., Google Workspace, Microsoft Office).
  • Team Player: Experience collaborating in multicultural, cross-functional environments.

Experience Requirements

  • Internship & Junior Roles: Open to fresh graduates and early-career candidates who meet the Japanese language criteria.
  • Senior Roles: Prior experience in customer service and fluency in Japanese will be strongly considered for senior-level openings.

What We Offer

  • Practical Experience: Engage directly in fintech customer support, multilingual documentation, and user communication.
  • Career Growth: High-performing interns may transition to permanent roles; clear development pathways for junior staff.
  • Global Collaboration: Work alongside international teams and partners across financial services and telecommunications sectors.
  • Work-Life Balance: Enjoy the convenience of remote work, with occasional in-office engagements to foster team cohesion.

Locations We Are Hiring From

We are actively hiring candidates located in Sri Lanka, the Philippines, Vietnam, Thailand, and Taiwan.

If you are fluent in both Japanese - English and committed to delivering excellent customer service, we welcome your application! Submit your resume via: https://pulse-id.breezy.hr/.

We look forward to the opportunity to work with you at Pulse iD.

Apply