ZipRecruiter

Log In

1

Fintech Customer Support Jobs (NOW HIRING)

Parafin, Inc

Customer Support Specialist

San Francisco, CA · On-site

$90K - $110K/yr

A minimum of 2 years in software customer support, fintech, or financial services experience * Proficiency with Zendesk * Phone support experience * Previously worked at an early-stage startup What ...

Epos Now Group

Customer Support Consultant

Orlando, FL · On-site

Customer Support Consultant As a customer support consultant, you will be helping new customers ... Epos Now is a market-leading fintech business with an international presence (71 countries and ...

Epos Now Group

Customer Support Consultant

Orlando, FL · On-site

As a customer support consultant, you will be helping new customers with post-set up care. You will ... Epos Now is a market-leading fintech business with an international presence (71 countries and ...

Epos Now

Customer Support Consultant

Orlando, FL · On-site

As a customer support consultant, you will be helping new customers with post-set up care. You will ... Epos Now is a market-leading fintech business with an international presence (71 countries and ...

Epos Now

Customer Support Consultant

Orlando, FL · On-site

$38K/yr

As a customer support consultant, you will be helping new customers with post-set up care. You will ... Epos Now is a market-leading fintech business with an international presence (71 countries and ...

Withacclaim

Customer Support Specialist

Austin, TX · On-site

$17.75 - $24/hr

About the role We're looking for a Customer Support Specialist to deliver exceptional support to ... Experience in payments, fintech, or financial services. * Experience in the insurance industry.

Epos Now

Customer Support Consultant

Orlando, FL · On-site

As a customer support consultant, you will be helping new customers with post-set up care. You will ... Epos Now is a market-leading fintech business with an international presence (71 countries and ...

PERSUIT

Customer Support Associate

$65K - $75K/yr

As a Customer Support Associate at PERSUIT , you'll play an important role in delivering a high ... Exposure to legal tech, fintech, eBilling, or another B2B SaaS environment. * Familiarity with BI ...

Persuit

$65K - $75K/yr

As a Customer Support Associate at PERSUIT , you'll play an important role in delivering a high ... Exposure to legal tech, fintech, eBilling, or another B2B SaaS environment. * Familiarity with BI ...

PERSUIT

Customer Support Associate

$65K - $75K/yr

As a Customer Support Associate at PERSUIT , you'll play an important role in delivering a high ... Exposure to legal tech, fintech, eBilling, or another B2B SaaS environment. * Familiarity with BI ...

Partner One Capital

Customer Support Associate

$18 - $24.50/hr

S.-based) Customer Support Associate (CSA) to support the USAA account. The CSA owns the customer ... Experience in mortgage technology, loan origination systems, or the broader fintech space.

New

DAT

Customer Support Representative

Seattle, WA · On-site

$18.25 - $24.75/hr

DAT.com/company. The Opportunity We are seeking a dedicated and empathetic Customer Support ... You have familiarity with Fintech or the Freight industry. * You have Hubspot experience * If you ...

Partner One Capital

Customer Support Associate

$18 - $24.50/hr

S.-based) Customer Support Associate (CSA) to support the USAA account. The CSA owns the customer ... Experience in mortgage technology, loan origination systems, or the broader fintech space.

New

DAT

Customer Support Representative

Seattle, WA

$18.25 - $24.75/hr

DAT.com/company. The Opportunity We are seeking a dedicated and empathetic Customer Support ... You have familiarity with Fintech or the Freight industry. * You have Hubspot experience * If you ...

Dat Services Inc

Customer Support Representative

Seattle, WA · On-site

$18.25 - $24.75/hr

DAT.com/company. The Opportunity We are seeking a dedicated and empathetic Customer Support ... You have familiarity with Fintech or the Freight industry. * You have Hubspot experience * If you ...

previous page

Showing results 41-60

All JobsBusiness JobsCustomer Service JobsCustomer Service Representative JobsFintech Customer Support Jobs

Fintech Customer Support information

See salary details

$10

$23

$57

How much do fintech customer support jobs pay per hour?

As of Sep 14, 2026, the average hourly pay for fintech customer support in the United States is $23.17, according to ZipRecruiter salary data. Most workers in this role earn between $12.02 and $26.44 per hour, depending on experience, location, and employer.

What is a Fintech Customer Support?

A Fintech Customer Support representative assists customers with issues related to financial technology products and services, such as digital banking apps, online payment systems, or investment platforms. They help resolve technical problems, answer questions about account management, assist with transaction issues, and ensure customers have a smooth experience using the company's fintech solutions. These representatives often provide support through chat, email, or phone, and may also help educate customers about new features and security best practices.

What are the key skills and qualifications needed to thrive as a Fintech Customer Support?

To thrive as a Fintech Customer Support specialist, you need a solid understanding of financial products and digital payment systems, often supported by experience in customer service or finance. Familiarity with CRM platforms, ticketing systems, and fintech tools like payment gateways is typically required. Strong communication, problem-solving, and patience are standout soft skills in this role. These skills ensure efficient issue resolution, customer satisfaction, and trust in a fast-evolving financial technology environment.

What are some common challenges faced by Fintech Customer Support, and how can they be effectively managed?

Fintech Customer Support professionals often encounter challenges such as resolving complex technical issues, addressing customer concerns about security, and adapting to rapidly evolving financial technologies. Effective management involves continuous learning about new products and compliance requirements, staying patient and empathetic with users who may not be tech-savvy, and collaborating closely with technical teams for quick issue resolution. Building strong communication skills and maintaining up-to-date knowledge of industry regulations are key to delivering high-quality support in this dynamic field.

What is the difference between Fintech Customer Support vs Fintech Technical Support?

AspectFintech Customer SupportFintech Technical Support
Required SkillsCustomer service, communication, problem-solvingTechnical knowledge, troubleshooting, software skills
Work EnvironmentCall centers, online chat, email supportTechnical teams, remote or on-site troubleshooting
Common Employer UsageFintech firms, banks, financial service providersFintech companies, software providers, IT departments

Fintech Customer Support focuses on assisting clients with account issues, inquiries, and general service, emphasizing communication skills. Fintech Technical Support involves resolving technical problems, requiring technical expertise and troubleshooting skills. While both roles serve the fintech industry, they differ mainly in the skill set and daily tasks involved.

What are popular job titles related to Fintech Customer Support jobs?

For Fintech Customer Support jobs, the most frequently searched job titles are:

Infographic showing various Fintech Customer Support job openings in the United States as of September 2026, with employment types broken down into 1% As Needed, 74% Full Time, 21% Part Time, and 4% Contract. Highlights an 87% Physical, 2% Hybrid, and 11% Remote job distribution, with an average salary of $48,196 per year, or $23.2 per hour.

Customer Support Specialist

San Francisco, CA • On-site

Parafin, Inc
See more jobs at Parafin, Incexternal

$90K - $110K/yr

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 25 days ago

Job description

About Us:
At Parafin, we're on a mission to grow small businesses.
Small businesses are the backbone of our economy, but traditional banks often don't have their backs. We build tech that makes it simple for small businesses to access the financial tools they need through the platforms they already sell on.
We partner with companies like DoorDash, Amazon, Worldpay, and Mindbody to offer fast and flexible funding, spend management, and savings tools to their small business users via a simple integration. Parafin takes on all the complexity of capital markets, underwriting, servicing, compliance, and customer service for our partners.
We're a tight-knit team of innovators hailing from Stripe, Square, Plaid, Coinbase, Robinhood, CERN, and more - all united by a passion for building tools that help small businesses succeed. Parafin is backed by prominent venture capitalists including GIC, Notable Capital, Redpoint Ventures, Ribbit Capital, and Thrive Capital. Parafin is a Series C company, and we have raised more than $194M in equity and $340M in debt facilities.
Join us in creating a future where every small business has the financial tools they need.
About the Position
We are looking for a Customer Support Specialist who can delight customers at every interaction with our platform, while best representing the Partner brands we service. This role is critical in creating a seamless customer experience between our platform and those of our Partners. This is a full-time exempt position and reports to the Customer Experience Manager.
Your primary responsibilities will be answering customer inquiries by email and phone, while upholding our service levels and quality standards. You will act alongside the CXM as the voice of the customer internally at Parafin, to help us build a world class product support offering. Additionally, you will contribute to documentation, product training, and other team projects as they arise.
Are you a support professional who is excited to work with leading brands and help small businesses grow? If so, come join us!
What You'll Be Doing:
  • Whitelabeled multi-brand customer support.
  • Documenting customer feedback and feature requests.
  • Reporting software bugs and UI issues.
  • Bringing the Voice of the Customer to internal roadmaps and projects.
  • Contributing to team documentation and other projects.
  • Software user testing.

What We're Searching For:
  • Ability to provide seamless, high-quality customer support for multiple brands.
  • Excellent prioritization skills and attention to detail.
  • Positive contributor to team and company culture.
  • Thrive in ambiguity

We Prefer If You Have:
  • A minimum of 2 years in software customer support, fintech, or financial services experience
  • Proficiency with Zendesk
  • Phone support experience
  • Previously worked at an early-stage startup

What We Offer
  • Salary Range: $90k - $110k
  • Equity grant
  • Medical, dental & vision insurance
  • Unlimited PTO
  • Work from home flexibility
  • Commuter benefits
  • Free lunches (if onsite)
  • Paid parental leave
  • 401(k)
  • Employee assistance program

If you require reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please contact us.

Apply