We're seeking a customer focused Customer Support Specialist to join a fast-growing technology company. In this role, you will help customers navigate complex questions, resolve issues, and deliver a
Quick apply
We're seeking a customer focused Customer Support Specialist to join a fast-growing technology company. In this role, you will help customers navigate complex questions, resolve issues, and deliver a
Customer Support Specialist
San Francisco, CA · On-site +1
$48K - $58K/yr
Mercury is building a complete finance stack for startups. Since we launched Mercury in 2019, our customer base has grown to over 300,000 startups and small businesses from all around the world. This
Customer Support Specialist
San Francisco, CA · On-site +1
$48K - $58K/yr
Mercury is building a complete finance stack for startups. Since we launched Mercury in 2019, our customer base has grown to over 300,000 startups and small businesses from all around the world. This
Why Socure? Socure is building the identity trust infrastructure for the digital economy -- verifying 100% of good identities in real time and stopping fraud before it starts. The mission is big, the
Why Socure? Socure is building the identity trust infrastructure for the digital economy -- verifying 100% of good identities in real time and stopping fraud before it starts. The mission is big, the
Customer Support Specialist
New York, NY · On-site +1
$60K - $78K/yr
Customer Support Specialist Financial Services and Mobile App Chat Support Customer Support plays a central role in how families experience Fabric by Gerber Life. As we continue building financial
Customer Support Specialist
New York, NY · On-site +1
$60K - $78K/yr
Customer Support Specialist Financial Services and Mobile App Chat Support Customer Support plays a central role in how families experience Fabric by Gerber Life. As we continue building financial
Customer Support Associate
Salt Lake City, UT · On-site
$17 - $23.25/hr
Coast is re-imagining the trillion-dollar U.S. B2B card payments infrastructure, with a focus on the country's 500,000 commercial fleets, 40 million commercial vehicles, and many millions of
Customer Support Associate
Salt Lake City, UT · On-site
$17 - $23.25/hr
Coast is re-imagining the trillion-dollar U.S. B2B card payments infrastructure, with a focus on the country's 500,000 commercial fleets, 40 million commercial vehicles, and many millions of
Remote - Customer Service (Fintech)
$16.50 - $22.25/hr
Customer Service Representative BTSE Group is a leading global fintech and blockchain company that is committed to building innovative technology and infrastructure. BTSE empowers businesses and
Remote - Customer Service (Fintech)
$16.50 - $22.25/hr
Customer Service Representative BTSE Group is a leading global fintech and blockchain company that is committed to building innovative technology and infrastructure. BTSE empowers businesses and
Customer Support Representative - Mandarin
$16.50 - $22.25/hr
Customer Support Representative As a Customer Support Representative, you will play a key role in delivering an exceptional customer experience for Bybit, one of the world's leading cryptocurrency
Customer Support Representative - Mandarin
$16.50 - $22.25/hr
Customer Support Representative As a Customer Support Representative, you will play a key role in delivering an exceptional customer experience for Bybit, one of the world's leading cryptocurrency
Customer Support Associate
Salt Lake City, UT · On-site
$17 - $23.25/hr
Coast is re-imagining the trillion-dollar U.S. B2B card payments infrastructure, with a focus on the country's 500,000 commercial fleets, 40 million commercial vehicles, and many millions of
Customer Support Associate
Salt Lake City, UT · On-site
$17 - $23.25/hr
Coast is re-imagining the trillion-dollar U.S. B2B card payments infrastructure, with a focus on the country's 500,000 commercial fleets, 40 million commercial vehicles, and many millions of
Why Socure? Socure is building the identity trust infrastructure for the digital economy -- verifying 100% of good identities in real time and stopping fraud before it starts. The mission is big, the
Why Socure? Socure is building the identity trust infrastructure for the digital economy -- verifying 100% of good identities in real time and stopping fraud before it starts. The mission is big, the
Growth Product Manager, Socure Launch
New York, NY · On-site
$178K - $220K/yr
Why Socure? Socure is building the identity trust infrastructure for the digital economy - verifying 100% of good identities in real time and stopping fraud before it starts. The mission is big, the
Growth Product Manager, Socure Launch
New York, NY · On-site
$178K - $220K/yr
Why Socure? Socure is building the identity trust infrastructure for the digital economy - verifying 100% of good identities in real time and stopping fraud before it starts. The mission is big, the
Customer Support Representative
Manhattan, NY · On-site
$60K - $77K/yr
Pontera is a fintech company on a mission to help people retire better. Our software platform enables retirement savers to get the help they need managing their 401(k) and other retirement plan
Customer Support Representative
Manhattan, NY · On-site
$60K - $77K/yr
Pontera is a fintech company on a mission to help people retire better. Our software platform enables retirement savers to get the help they need managing their 401(k) and other retirement plan
About Mercier Consultancy Group Mercier Consultancy Group is a premier international recruitment firm dedicated to connecting top-tier talent with industry-leading organizations across Europe. We
About Mercier Consultancy Group Mercier Consultancy Group is a premier international recruitment firm dedicated to connecting top-tier talent with industry-leading organizations across Europe. We
Customer Support Specialist
San Francisco, CA · On-site
$90K - $110K/yr
About Us: At Parafin, we're on a mission to grow small businesses. Small businesses are the backbone of our economy, but traditional banks often don't have their backs. We build tech that makes it
Customer Support Specialist
San Francisco, CA · On-site
$90K - $110K/yr
About Us: At Parafin, we're on a mission to grow small businesses. Small businesses are the backbone of our economy, but traditional banks often don't have their backs. We build tech that makes it
Customer Support Specialist
San Francisco, CA · On-site
$90K - $110K/yr
About Us: At Parafin, we're on a mission to grow small businesses. Small businesses are the backbone of our economy, but traditional banks often don't have their backs. We build tech that makes it
Customer Support Specialist
San Francisco, CA · On-site
$90K - $110K/yr
About Us: At Parafin, we're on a mission to grow small businesses. Small businesses are the backbone of our economy, but traditional banks often don't have their backs. We build tech that makes it
Customer Support Specialist
San Francisco, CA · Remote
$90K - $110K/yr
About Us: At Parafin, we're on a mission to grow small businesses. Small businesses are the backbone of our economy, but traditional banks often don't have their backs. We build tech that makes it
Quick apply
Customer Support Specialist
San Francisco, CA · Remote
$90K - $110K/yr
About Us: At Parafin, we're on a mission to grow small businesses. Small businesses are the backbone of our economy, but traditional banks often don't have their backs. We build tech that makes it
$90K - $110K/yr
About Us: At Parafin, we're on a mission to grow small businesses. Small businesses are the backbone of our economy, but traditional banks often don't have their backs. We build tech that makes it
$90K - $110K/yr
About Us: At Parafin, we're on a mission to grow small businesses. Small businesses are the backbone of our economy, but traditional banks often don't have their backs. We build tech that makes it
Why Socure? Socure is building the identity trust infrastructure for the digital economy -- verifying 100% of good identities in real time and stopping fraud before it starts. The mission is big, the
Why Socure? Socure is building the identity trust infrastructure for the digital economy -- verifying 100% of good identities in real time and stopping fraud before it starts. The mission is big, the
Customer Support Consultant
Orlando, FL · On-site
Customer Support Consultant As a customer support consultant, you will be helping new customers with post-set up care. You will be handling customer queries by phone, email and web chat, delivering
Customer Support Consultant
Orlando, FL · On-site
Customer Support Consultant As a customer support consultant, you will be helping new customers with post-set up care. You will be handling customer queries by phone, email and web chat, delivering
Customer Support Consultant
Orlando, FL · On-site
About the job: As a customer support consultant, you will be helping new customers with post-set up care. You will be handling customer queries by phone, email and web chat, delivering outstanding
Quick apply
Customer Support Consultant
Orlando, FL · On-site
About the job: As a customer support consultant, you will be helping new customers with post-set up care. You will be handling customer queries by phone, email and web chat, delivering outstanding
Fintech Customer Support information
See salary details
$13.76 is the 25th percentile. Wages below this are outliers.
$10.82 - $15.03
36% of jobs
The median wage is $17.41 / hr.
$15.03 - $19.25
25% of jobs
$22.98 is the 75th percentile. Wages above this are outliers.
$19.25 - $23.47
16% of jobs
$23.47 - $27.69
6% of jobs
$27.69 - $31.91
2% of jobs
$31.91 - $36.12
4% of jobs
$36.12 - $40.34
4% of jobs
$40.34 - $44.56
3% of jobs
$44.56 - $48.78
0% of jobs
$48.78 - $52.99
0% of jobs
$52.99 - $57.21
3% of jobs
$10
$23
$57
How much do fintech customer support jobs pay per hour?
As of Sep 13, 2026, the average hourly pay for fintech customer support in the United States is $23.17, according to ZipRecruiter salary data. Most workers in this role earn between $12.02 and $26.44 per hour, depending on experience, location, and employer.
What is a Fintech Customer Support?
A Fintech Customer Support representative assists customers with issues related to financial technology products and services, such as digital banking apps, online payment systems, or investment platforms. They help resolve technical problems, answer questions about account management, assist with transaction issues, and ensure customers have a smooth experience using the company's fintech solutions. These representatives often provide support through chat, email, or phone, and may also help educate customers about new features and security best practices.
What are the key skills and qualifications needed to thrive as a Fintech Customer Support?
To thrive as a Fintech Customer Support specialist, you need a solid understanding of financial products and digital payment systems, often supported by experience in customer service or finance. Familiarity with CRM platforms, ticketing systems, and fintech tools like payment gateways is typically required. Strong communication, problem-solving, and patience are standout soft skills in this role. These skills ensure efficient issue resolution, customer satisfaction, and trust in a fast-evolving financial technology environment.
What are some common challenges faced by Fintech Customer Support, and how can they be effectively managed?
Fintech Customer Support professionals often encounter challenges such as resolving complex technical issues, addressing customer concerns about security, and adapting to rapidly evolving financial technologies. Effective management involves continuous learning about new products and compliance requirements, staying patient and empathetic with users who may not be tech-savvy, and collaborating closely with technical teams for quick issue resolution. Building strong communication skills and maintaining up-to-date knowledge of industry regulations are key to delivering high-quality support in this dynamic field.
What is the difference between Fintech Customer Support vs Fintech Technical Support?
| Aspect | Fintech Customer Support | Fintech Technical Support |
|---|---|---|
| Required Skills | Customer service, communication, problem-solving | Technical knowledge, troubleshooting, software skills |
| Work Environment | Call centers, online chat, email support | Technical teams, remote or on-site troubleshooting |
| Common Employer Usage | Fintech firms, banks, financial service providers | Fintech companies, software providers, IT departments |
Fintech Customer Support focuses on assisting clients with account issues, inquiries, and general service, emphasizing communication skills. Fintech Technical Support involves resolving technical problems, requiring technical expertise and troubleshooting skills. While both roles serve the fintech industry, they differ mainly in the skill set and daily tasks involved.
What are popular job titles related to Fintech Customer Support jobs?
For Fintech Customer Support jobs, the most frequently searched job titles are:
Customer Support Specialist (FTE)
Austin, TX
ExtendMyTeam
 • Recruiting and Staffing Services • 11 - 50 employees11 - 50 employees
Full-time
Re-posted 23 days ago
Job description
We're seeking a customer focused Customer Support Specialist to join a fast-growing technology company. In this role, you will help customers navigate complex questions, resolve issues, and deliver a high-quality support experience. You'll investigate problems, collaborate with cross-functional teams, and identify opportunities to improve processes and the overall customer experience. This position is ideal for someone who enjoys solving problems, helping others, and thriving in a collaborative, fast-paced environment.
Responsibilities
Respond to customer inquiries through email and other support channels in a timely and professional manner.
Own customer issues from initial contact through resolution, providing accurate and solution-oriented support.
Investigate complex customer questions and collaborate with internal teams to resolve issues.
Escalate product or system issues when appropriate and ensure timely follow-up.
Identify recurring issues and recommend improvements to support processes and documentation.
Document customer interactions thoroughly and maintain accurate records.
Monitor assigned work queues and prioritize tasks to meet service-level expectations.
Maintain a high level of accuracy while managing multiple priorities in a fast-paced environment.
Learn new systems and processes quickly as business needs evolve.
Required Qualifications
Bachelor's degree preferred or equivalent professional experience.
1–4 years of experience in customer support, healthcare, health technology, SaaS, fintech, or another customer-facing role.
Excellent written and verbal communication skills with the ability to explain complex information clearly.
Strong attention to detail and organizational skills.
Comfortable working across multiple systems simultaneously.
Ability to manage competing priorities while meeting quality and productivity expectations.
Strong problem-solving skills with the ability to work independently.
Self-motivated with a positive attitude and willingness to learn.
Preferred Experience
Experience supporting customers in healthcare, health technology, insurance, fintech, SaaS, or another fast-paced service environment.
Experience using CRM, ticketing, or case management systems.
Experience documenting customer interactions and maintaining accurate records.
Experience identifying trends and recommending process improvements.
Bilingual (English/Spanish) is a plus.
Comfortable learning new software and adapting to evolving processes.
About ExtendMyTeam
Sourced by ZipRecruiter
Industry
Recruiting and staffing services
Company size
11 - 50 Employees
Headquarters location
Austin, TX, US
Year founded
2012