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Field Support Jobs in Ohio (NOW HIRING)

Ford Office

IT Field Support Technician

Niles, OH · On-site

Ford Office Technologies is growing and due to this growth, we are seeking a reliable and customer-focused IT Field Support Technician to join our team. In this role, you will go on-site to our ...

Premier Health

IT FIELD SUPPORT/CRM

Dayton, OH · On-site

$21 - $28.75/hr

The Information Technology (IT) Field Support Specialist I/CRM: Is an entry-level position with combined responsibility to provide rotating support to AMC, GSH, GSHN, MVH, MVHS, UVMC, On-call, ...

Premier Health

IT FIELD SUPPORT/CRM

Dayton, OH · On-site

$21 - $28.75/hr

The Information Technology (IT) Field Support Specialist I/CRM: Is an entry-level position with combined responsibility to provide rotating support to AMC, GSH, GSHN, MVH, MVHS, UVMC, On-call, ...

Premier Health

IT FIELD SUPPORT/CRM

Dayton, OH · On-site

$21 - $28.75/hr

The Information Technology (IT) Field Support Specialist I/CRM: • Is an entry-level position with combined responsibility to provide rotating support to AMC, GSH, GSHN, MVH, MVHS, UVMC, On-call, ...

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Showing results 21-40

All JobsField Support JobsField Support Jobs in Ohio

Field Support information

See Ohio salary details

$9

$27

$49

How much do field support jobs pay per hour?

As of Aug 6, 2026, the average hourly pay for field support in Ohio is $27.69, according to ZipRecruiter salary data. Most workers in this role earn between $19.90 and $34.76 per hour, depending on experience, location, and employer.

What is a field support?

Field Support roles involve providing technical assistance, maintenance, and troubleshooting services directly at client or operational sites. Professionals in these positions often travel to different locations to install, repair, or maintain equipment, and assist customers or teams with on-site issues. They are essential in ensuring minimal downtime and optimal performance of products or systems, acting as a bridge between customers and the company’s technical teams. Field Support staff must have strong problem-solving skills, technical knowledge, and effective communication abilities to address a wide range of challenges efficiently.

What are some common challenges faced by field support professionals, and how can they be effectively managed?

Field Support professionals often encounter challenges such as troubleshooting complex technical issues on-site, managing time efficiently across multiple locations, and adapting to diverse client environments. Effective communication and strong problem-solving skills are crucial for quickly diagnosing issues and providing timely solutions. Staying organized, proactively planning routes, and leveraging remote support tools can help manage workloads and improve service quality. Additionally, collaborating closely with internal teams ensures that unique client needs are addressed and technical updates are implemented smoothly.

What is the difference between Field Support vs Field Service Technician?

AspectField SupportField Service Technician
CredentialsTypically requires technical certifications or relevant experienceOften requires technical certifications, such as A+ or manufacturer-specific training
Work EnvironmentPrimarily office-based with on-site client visitsMostly on-site at customer locations for equipment repair and maintenance
Employer & IndustryIT companies, telecom providers, and technology firmsManufacturers, equipment providers, and technical service companies
Common Search & ComparisonYesYes

Field Support and Field Service Technician roles share similarities in technical skills and certifications. However, Field Support often involves remote troubleshooting and client communication, while Field Service Technicians focus on hands-on repairs at customer sites. Both roles are essential in technology and equipment industries, but their work environments and daily tasks differ.

What are the key skills and qualifications needed to thrive as a field support professional?

Field Support professionals need strong technical troubleshooting abilities, a background in IT or engineering, and often an associate or bachelor's degree in a related field. Familiarity with ticketing systems, remote diagnostic tools, and sometimes vendor-specific certifications like CompTIA A+ or Cisco CCNA are commonly required. Excellent communication, problem-solving skills, and a customer-focused attitude help them stand out in this role. These skills ensure quick resolution of technical issues, high customer satisfaction, and reliable on-site service delivery.
What are popular job titles related to Field Support jobs in Ohio? For Field Support jobs in Ohio, the most frequently searched job titles are:
What job categories do people searching Field Support jobs in Ohio look for? The top searched job categories for Field Support jobs in Ohio are:
Field Support jobs near you
Infographic showing various Field Support job openings in Ohio as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $57,591 per year, or $27.7 per hour.

IT Field Support Technician

Cellular Sales Verizon Authorized Retailer

Columbus, OH

$23 - $33/hr

Other

Re-posted 16 days ago

Job description

Cellular Sales

IT Field Support Technician

ClassificationNon-Exempt

Reports toIT Field Support Manager 

JOB DESCRIPTION

Summary/ObjectiveWorks under general supervision of the IT Field Support Manager. Provides primary support of hardware and software solutions deployed in various retail locations. Expertise to resolve user problems presented from the National Operations Center or any other internal support teams. Provide excellent customer service to market through all channels of support.

Essential Functions

  • Answers, evaluates, and prioritizes service requests received (but not limited to) companies ticketing system, telephone, email, and in-person.
  • Assist with identifying problems and providing potential resolutions.
  • Coordinates with end user on behalf of other departments. Analyze the customers needs and follow approved processes and documentation to meet expected service levels.
  • Tracks issues using company approved ticketing system. Maintains historical records and related problem documentation.
  • Work alongside PMO, Asset Management or any other departments to update and maintain hardware and software standards.
  • Brainstorms with team members and SMEs to resolve more complex problems. Escalate issues to Staff Technician that require further technical assistance in resolution.
  • Regularly communicates with team and leadership of potential trends, significant problems and individual market requests.
  • Maintains up to date knowledge of company software, hardware and approved documented procedures.
  • Schedules preventative maintenance on company owned vehicle.
  • Escalate and schedules vendor services as necessary.
  • Installation and troubleshooting of WAN/LAN, Cat 6e cabling.
  • Manage and track inventory stockroom(s) for designated territory according to team standards.
  • Responsible for expense records and reports for company provided procurement card.

    •  

     

    Competencies

  • Initiative: Spotting opportunities within a circle of influence; anticipating threats and acting on them; self-starting rather than waiting passively until the situation demands action.
  • Oral Communication: Shaping and expressing ideas and information in an effective manner.
  • Planning and Organizing: Setting priorities and defining actions, time, and resources needed to achieve predefined goals.
  • Problem Solving: Having the ability to identify problems and issues of varying complexities and to find effective solutions with few guidelines.
  • Teamwork: Working as a productive member of a cohesive group toward a common goal and contributing to team development and effective team dynamics.
  • Usage of Technical Expertise: Acquiring and applying technical and functional knowledge in one's own technological area of specialty.

    • Supervisory ResponsibilityThis position has no supervisory responsibilities.

    Work EnvironmentThis job is in a store/retail environment.

    Physical DemandsMust be able to perform repetitious hand/eye movement. Must be able to sit for long periods of time. Must be able to stand for long periods of time. Must be able to lift to 75 lbs. Must be able to drive. Must be comfortable working on a 6-15ft ladder when necessary.

    The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

    Position Type/Expected Hours of WorkThis is a full-time position that requires On-call responsibilities. Days and hours of work are typically Monday through Friday, but will also include daytime non Monday through Friday, nights and weekends, rotating or changing shift, or retail schedule/hours.

    Travel30-60%

    Required Education and Experience

  • HS diploma
  • Minimum 3 years verifiable technology support

    • Preferred Education and Experience

  • Two or four year degree
  • Industry certifications a plus
  • Understanding of ITIL

    • Additional Eligibility Qualifications (Knowledge, Skills, Abilities)

  • Ability to deal with stress and changing priorities.
  • Excellent organizational skills with the ability to work calmly under pressure, multi-task, and prioritize.
  • Excellent interpersonal skills with the ability to work both independently and as part of a team.
  • Strong troubleshooting skills
  • Must possess a valid US driver's license with a clean driving history for the past 3 years.

    • AAP/EEO StatementReasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

    Other DutiesPlease note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

    $23-$33 an hour

    #2024MG

    Employment Type: OTHER

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