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Field Support Lead Jobs (NOW HIRING)

ValvTechnologies

Field Support Engineer

Houston, TX · On-site

Lead end-to-end field issue investigations, from initial intake through final resolution ... support, application engineering, or quality engineering). * Knowledge of various materials ...

Circadia Health

Support Lead

El Segundo, CA · On-site

$60K - $80K/yr

The Support Lead also partners closely with the Field Operations team to coordinate part replacement fulfillment and assist with client outreach related to consents and devices. Core Competencies

Circadia Health

Support Lead

El Segundo, CA · On-site

$60K - $80K/yr

The Support Lead also partners closely with the Field Operations team to coordinate part replacement fulfillment and assist with client outreach related to consents and devices. Core Competencies

Circadia Health

Support Lead

El Segundo, CA · On-site

$60K - $80K/yr

The Support Lead also partners closely with the Field Operations team to coordinate part replacement fulfillment and assist with client outreach related to consents and devices. Core Competencies

Grote Industries

Field Support Specialist

Madison, IN · On-site

Field Support Specialist Reports to: Director of Business Development Leadership Scope: Individual ... Lead and oversee pilot installations for new customer engagements, ensuring systems are deployed ...

Grote Industries

Field Support Specialist

Madison, IN · On-site

Field Support Specialist Reports to: Director of Business Development Leadership Scope: Individual ... Lead and oversee pilot installations for new customer engagements, ensuring systems are deployed ...

L. B. Foster

Technical Support Lead

Pittsburgh, PA · On-site

The Technical Support Lead will work within the Field Service team ensuring timely actions are taken for the ongoing operational performance of fielded trackside friction management units. The ...

groteindustries

Field Support Specialist

Madison, IN

Field Support Specialist Reports to: Director of Business Development Leadership Scope: Individual ... Lead and oversee pilot installations for new customer engagements, ensuring systems are deployed ...

LB Foster

Technical Support Lead

Pittsburgh, PA · On-site

The Technical Support Lead will work within the Field Service team ensuring timely actions are taken for the ongoing operational performance of fielded trackside friction management units. The ...

groteindustries

Field Support Specialist

Madison, IN

Field Support Specialist Reports to: Director of Business Development Leadership Scope: Individual ... Lead and oversee pilot installations for new customer engagements, ensuring systems are deployed ...

Daikin

Field Support Specialist

Waller, TX

... Lead training sessions on proper installation practices, system commissioning, control setup, and troubleshooting for distributors and dealers. • Collect and evaluate system performance data using ...

Daikin

Field Support Specialist

Waller, TX

... Lead training sessions on proper installation practices, system commissioning, control setup, and troubleshooting for distributors and dealers. • Collect and evaluate system performance data using ...

SPS-North America

Field Support Specialist

Bellevue, WA · On-site

$21 - $23/hr

Job Title: Field Support Specialist/Office Support Specialist Reports To: Client Services ... that may lead you to uncover other career opportunities! * Learning & Development: At SPS, we ...

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Field Support Lead information

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$31K

$161.2K

$206K

How much do field support lead jobs pay per year?

As of Jun 3, 2026, the average yearly pay for field support lead in the United States is $161,189.00, according to ZipRecruiter salary data. Most workers in this role earn between $105,000.00 and $205,000.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Field Support Lead, and why are they important?

To thrive as a Field Support Lead, you need strong problem-solving abilities, technical proficiency in relevant hardware and software, and experience in field operations, often supported by a degree in information technology or a related field. Familiarity with ticketing systems, remote diagnostic tools, and certifications such as CompTIA A+ or ITIL are commonly required. Excellent communication, leadership, and organizational skills help you effectively manage teams and coordinate with clients. These skills are critical for ensuring timely resolution of technical issues, maintaining high customer satisfaction, and leading field teams to achieve operational goals.

How does a Field Support Lead typically collaborate with on-site teams and remote support staff?

A Field Support Lead acts as a key liaison between on-site teams and remote support staff, ensuring smooth communication and swift resolution of technical issues. They often coordinate troubleshooting efforts, delegate tasks based on team strengths, and provide real-time guidance to field technicians. Regular meetings and detailed reporting are common, helping to maintain alignment on project goals and customer needs. This collaborative structure enables the Field Support Lead to foster a cohesive team environment while ensuring high-quality service delivery.

What is a Field Support Lead?

A Field Support Lead is a professional responsible for overseeing and coordinating support activities for teams working in the field. Their duties often include managing field staff, addressing technical issues, ensuring compliance with company policies, and serving as the main point of contact between field personnel and upper management. They play a critical role in ensuring that field operations run smoothly and that customer needs are met efficiently. Effective communication, organizational skills, and technical knowledge are essential for this position.

What is the difference between Field Support Lead vs Field Service Technician?

AspectField Support LeadField Service Technician
CredentialsTypically requires technical certifications and leadership experienceRequires technical certifications and hands-on technical skills
Work EnvironmentLeads teams in the field, coordinates service activitiesPerforms on-site repairs and maintenance
Employer & Industry UsageUsed in industries like telecommunications, IT, and manufacturingCommon in equipment maintenance, HVAC, and electronics
Search & Comparison IntentPeople compare leadership roles with technical roles in field supportPeople look for technical repair roles in the field

The main difference between a Field Support Lead and a Field Service Technician is that the Lead oversees and coordinates field activities, often requiring leadership skills and experience, while the Technician performs hands-on technical repairs and maintenance. Both roles require technical certifications, but the Lead focuses more on team management and planning, whereas the Technician emphasizes technical expertise and on-site problem solving.

More about Field Support Lead jobs
What job categories do people searching Field Support Lead jobs look for? The top searched job categories for Field Support Lead jobs are:
Field Support Lead jobs near you
Infographic showing various Field Support Lead job openings in the United States as of May 2026, with employment types broken down into 87% Full Time, 9% Part Time, 2% Temporary, and 2% Contract. Highlights an 91% Physical, 3% Hybrid, and 6% Remote job distribution, with an average salary of $161,189 per year, or $77.5 per hour.
Field Support Engineer

Field Support Engineer

ValvTechnologies

Houston, TX • On-site

Full-time

Posted 19 days ago

Job description

Job Title: Sr. Field Support EngineerExperience Required: 8-10 years of product application experience
Reports To: Engineering Director
Role SummaryWe are seeking a highly experienced Field Support Engineer to serve as the technical bridge between our customers and internal engineering teams. We are seeking a highly experienced Field Support Engineer to serve as the technical bridge between our customers and internal engineering teams. This is a high-visibility role where your work will be seen and valued across the organization. You'll be in the front and center, solving real-world problems that directly impact on customer success and company reputation.
Key Responsibilities
1. Technical Troubleshooting & Field Issue Resolution
      • Lead end-to-end field issue investigations, from initial intake through final resolution.
      • Replicate field failure modes in controlled or simulated environments to isolate root causes.
      • Partner directly with Product Engineering and R&D to validate fixes and deploy permanent solutions.
      • Operate autonomously, exercising sound engineering judgment given the high variability of field conditions.

2. Customer Quality Assurance (CQE Functions)
      • Manage customer complaint documentation, ensuring accuracy and traceability.
      • Perform formal root cause analysis (RCA) using industry-standard methodologies (e.g., 8D reports).
      • Drive corrective and preventive actions (CAPA), closing loops with both customers and internal teams

3. Process Improvement & Collaboration
      • Develop scalable processes where possible, while avoiding false standardization that ignores real field variability.
      • Provide structured product improvement feedback to Design and Product Engineers based on field trends.
      • Mentor junior engineers indirectly by absorbing the most complex, ambiguous cases to balance team workload.

Qualifications & Experience
Required:
      • BS Mechanical Engineering or equivalent degree
      • 8-10 years of hands-on product application experience (field support, application engineering, or quality engineering).
      • Knowledge of various materials, especially grades of steel and alloys
      • Proven ability to manage complex technical issues with minimal supervision (no fixed script or template).
      • Deep experience with RCA methodologies (8D, Fishbone, 5 Whys, etc.).
      • Strong technical writing skills for complaint documentation and formal reports.
        Preferred:
      • Understanding of various International Standards relating to ball valves preferred, such as API 6A, API 6D, ASME
      • Ability to use engineering design and analysis tools, as well as Microsoft Office software and other productivity tools; understanding of AutoCAD 2D and SolidWorks 3D
      • Project Management experience

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

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