Field Service Manager Jobs in Remote, OR (NOW HIRING)

INFICON is a leading provider of innovative instrumentation, critical sensor technologies, and Smart Manufacturing/Industry 4.0 software solutions that enhance productivity and quality of tools, processes, and complete factories. These analysis, measurement and control products are essential for gas leak detection in air conditioning/refrigeration and automotive manufacturing. They are vital to equipment manufacturers and end-users in the complex fabrication of semiconductors and thin film coatings for optics, flat panel displays, solar cells and industrial vacuum coating applications. Other users of our vacuum-based processes include the life sciences, research, aerospace, packaging, heat treatment, laser cutting and many other industrial processes. We also leverage our expertise in vacuum technology to provide unique, toxic chemical analysis products for emergency response, security, and environmental health and safety.

The Field Applications Engineer (FAE) is the core technical role of INFICON's Applications Engineering team, owning the complete post-sales technical lifecycle for assigned accounts. This role is responsible for product installation, fleet health, advanced troubleshooting, SOP authorship, and customer technical training. The FAE is the primary technical interface for process and equipment engineers at customer sites, providing the reliable technical foundation that enables INFICON's customers to run their processes at full capability.

Core Responsibilities 

• Own and execute post-sales product installations (NoaK and repeat), including fleet calibration and copy-exact matching across customer sites. 
• Perform advanced troubleshooting using structured problem-solving methodologies (8D, root cause analysis); resolve issues within scope or escalate with full documentation. 
• Configure and maintain FabGuard controllers and SmartFDC systems; support subfab tie-in and IT/network integration at customer facilities. 
• Author and maintain SOPs, BKMs, and technical training materials for assigned products and accounts. 
• Deliver on-site and remote technical training sessions to customer process, equipment, and operations teams. 
• Conduct data collection, analysis, and reporting to support customer process health reviews and performance discussions. 
• Manage customer ticket queues for assigned accounts; drive timely resolution and clear communication with customers. 
• Document all activities in CRM and ticketing systems to ensure accurate and current account records. 
• Support demo and FoaK activities as directed by Senior FAE or Lead Engineer. 
• Collaborate cross-functionally with IMS Applications, FabGuard Applications, and Service teams to resolve complex technical issues. 

Required Qualifications 

• Bachelor's degree in Electrical Engineering, Mechanical Engineering, Chemical Engineering, Physics, or a related technical field. 
• 2–4 years of experience in field applications, systems integration, or technical support in the semiconductor or instrumentation industry. 
• Hands-on experience with hardware installation and configuration in a fab or industrial environment. 
• Working familiarity with data analysis tools (Excel, Python, or equivalent). 
• Ability to obtain semiconductor fab site access and comply with customer facility protocols. 
• Willingness and ability to travel domestically. 

Preferred Qualifications 

• Experience with INFICON products (RGAs, leak detectors, vacuum gauges, FabGuard, SmartFDC). 
• Familiarity with semiconductor manufacturing processes (etch, deposition, EUV, PVD, CVD). 
• OPC/Modbus/SECS protocol knowledge. 
• FG (FabGuard) recipe setup or similar process monitoring software experience. 

Key Competencies 

• Deep product and systems knowledge (hardware and software) 
• Structured troubleshooting and root cause analysis 
• Technical documentation discipline 
• Customer communication and service orientation 
• Project coordination and multitasking under pressure 

Physical & Travel Requirements 

Ability to lift up to 50 lbs. Ability to work in cleanroom environments. Frequent domestic travel required. 

Annual Compensation Range: $85,000-$120,000

Your total compensation is structured for performance and growth, with clear earning potential beyond a base salary built on a base + sales incentive + profit sharing model where both the Sales Incentive Plan and Profit Sharing are each calculated as 10% of your total compensation, giving you greater upside as you succeed. Additional benefits include an 8% 401k match, potential car and remote allowances, and a comprehensive benefits package. Actual compensation will be determined based on experience, location, and other factors permitted by law.

This is a hybrid, field-based position. Employees will primarily work remotely while also traveling to customer sites as needed to support business objectives and build customer relationships.

INFICON provides a dynamic work environment that promotes diversity, equity, and inclusion. Our employees experience ongoing green initiatives, flexible work hours, and a variety of health and wellness programs.

INFICON’s forward-thinking approach offers countless opportunities to design, support, and manufacture a diverse product portfolio that expands globally. Our Lean and Agile work environment offers competitive compensation, relocation assistance, a discretionary bonus, and generous employee benefits; major medical, dental, health, vision, 401K, vacation and sick time, tuition reimbursement, and more!

INFICON is committed to ensuring that our online application process provides an equal opportunity to all job seekers that apply without regard to race, religion, ethnicity, national origin, citizenship, gender, age, protected veteran status, disability status, genetic information, sexual orientation, or any other protected characteristic. A notice describing Federal equal employment opportunity laws is available here to reaffirm this commitment.   Any contact that would like to request a reasonable accommodation to participate in the application process should contact us.careers@inficon.com.

INFICON, Inc. strictly complies with all aspects of the Export Administration Regulations ('EAR'), including those sections dealing with deemed exports to foreign nationals.