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Field Service Management Jobs (NOW HIRING)

Field Service Manager

Henrico, VA · On-site

$121K - $166K/yr

Build a high-performing, engaged Field Service team through coaching, mentoring, performance management, and career development. * Foster a culture of accountability, safety, customer focus, and ...

MI · On-site

Management of Field Service Department - Providing comprehensive maintenance services and production support. * Coordinate with sales teams * Coordinate machine service calls at customer facilities

Manager, Field Service

Bolingbrook, IL · On-site

$98K - $128K/yr

Manager, Field Service Provide a best-in-class experience for our customers by overseeing the day-to-day activities of field service technicians, coordinators, and 3 rd party service partners ...

MI · On-site

Management of Field Service Department - Providing comprehensive maintenance services and production support. * Coordinate with sales teams * Coordinate machine service calls at customer facilities

... and management of Pregis packaging systems and equipment. In addition to managing the technical team, the Field Service Manager will partner with the Regional Sales Manager to understand the ...

Field Service Manager

Burlington, WA · On-site

$80K - $95K/yr

Provide leadership and direction to field service technicians, including scheduling, training, and performance management. · Overseeing service teams, coordinating service activities, and resolve or ...

Field Service Manager

Houston, TX · On-site

$130K - $140K/yr

Field Service Manager Location: Houston, TX Duration: Permanent/Full Time Salary: Up to 140K/Annual ... Ensures adequate inventory management to minimize quality of service. * Develops and implements ...

Field Service Manager

Burlington, WA · On-site

$90 - $120/hr

The Field Service Manager (FSM) is a versatile and experienced Supervisor that leads our field ... Project Management: Lead the planning, execution, and completion of service projects, ensuring ...

As a Field Services Manager at Spectrum, you will guide fulfillment teams, oversee installations ... Monitor and review material management, inventory control, safety training and security procedures ...

The Field Service Supervisor is responsible for the day-to-day leadership and execution of regional ... The successful candidate will coach and develop field personnel, manage escalations, drive employee ...

The Field Service Supervisor is responsible for the day-to-day leadership and execution of regional ... The successful candidate will coach and develop field personnel, manage escalations, drive employee ...

Showing results 41-60

Field Service Management information

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$14

$24

$38

How much do field service management jobs pay per hour?

As of Aug 22, 2026, the average hourly pay for field service management in the United States is $24.71, according to ZipRecruiter salary data. Most workers in this role earn between $19.23 and $28.61 per hour, depending on experience, location, and employer.

What is field service management?

Field Service Management (FSM) refers to the process of coordinating field operations, such as dispatching technicians, managing work orders, tracking vehicles, and ensuring timely service delivery outside of the company’s premises. FSM uses software and mobile tools to streamline scheduling, improve communication, and enhance customer satisfaction. Industries like telecommunications, utilities, healthcare, and manufacturing commonly rely on FSM to manage their teams and assets in the field.

What are the key skills and qualifications needed to thrive in field service management?

To excel in Field Service Management, you need expertise in operations management, scheduling, customer service, and a strong understanding of the industry you serve, often supported by a relevant degree or field experience. Familiarity with field service management software, mobile workforce solutions, and possibly certifications like FSM or Six Sigma is typical. Strong leadership, problem-solving, and communication skills help you coordinate teams and maintain high client satisfaction. These competencies are vital for optimizing service delivery, reducing downtime, and driving operational efficiency in field-based environments.

What are some common challenges faced by professionals in field service management, and how can they be addressed?

Professionals in Field Service Management often encounter challenges such as coordinating schedules for field technicians, ensuring timely communication between teams and clients, and managing unexpected changes or emergencies on-site. These issues can be mitigated by implementing robust scheduling and dispatch software, fostering strong communication channels, and investing in continuous training for field personnel. Staying adaptable and leveraging technology helps streamline operations and improve customer satisfaction.

What is the difference between Field Service Management vs Field Service Technician?

AspectField Service ManagementField Service Technician
Primary RoleOversees and coordinates field service operations, including scheduling, dispatching, and resource management.Performs on-site repairs, installations, and maintenance of equipment or systems.
Required CredentialsTypically includes management or technical certifications, experience in operations or logistics.Technical certifications or trade licenses relevant to specific equipment or systems.
Work EnvironmentOffice-based with field coordination; uses management software.Primarily on-site, working directly with clients and equipment.
Industry UsageUsed by companies managing large field service teams across industries like HVAC, telecom, and utilities.Performed by technicians in the field providing hands-on services.

In summary, Field Service Management involves overseeing and coordinating field operations, while Field Service Technicians focus on executing on-site technical tasks. Both roles are essential in the field service industry but differ in responsibilities and skill sets.

How much do field service managers make in the US?

Field service managers in the US typically earn a median annual salary of around $70,000 to $90,000, with higher earnings possible based on experience, industry, and location. They often oversee technicians, coordinate schedules, and ensure service quality, requiring strong organizational and leadership skills.

What does a field service management do?

A field service management professional oversees the scheduling, dispatching, and coordination of technicians or service personnel who perform on-site work. They ensure timely service delivery, manage customer interactions, and often use specialized software to track work orders and assets. The role requires strong organizational skills and knowledge of industry tools and safety protocols.

What does field service management do?

Field service management involves coordinating and overseeing technicians who perform on-site services such as repairs, installations, and maintenance. It includes scheduling, dispatching, and tracking work using tools like mobile apps and GPS technology to ensure efficient service delivery.
More about Field Service Management jobs

What cities are hiring for Field Service Management jobs?

Cities with the most Field Service Management job openings:

What states have the most Field Service Management jobs?

States with the most job openings for Field Service Management jobs include:

Infographic showing various Field Service Management job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 78% Full Time, 18% Part Time, and 3% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $51,407 per year, or $24.7 per hour.

Full-time

Posted 23 days ago


Job description

Are you a highly skilled and capable Field Service Engineer looking to grow your responsibilities and take the next step in your career? We are looking for a Field Service Engineer Lead to take on leadership responsibilities, grow a team of skilled Field Service Engineers, and help the business unit grow.

The Field Service Lead is responsible for leading and managing the daily operations of the Field Service team to ensure safe, efficient, and high-quality service delivery for customers. This role oversees field service technicians, service scheduling, resource planning, customer satisfaction, and operational performance. The Field Service Manager works closely with Engineering, Project Management, Sales, Human Resources and Operations teams to support customer needs, drive service excellence, and achieve departmental objectives.

The Field Service Manager also plays a critical role in attracting top talent, building and developing a high-performing service team, and ensuring the organization has the skills and capacity needed to support growth. This includes workforce planning, skills development, and fostering a culture of accountability, safety, and continuous improvement.

Core Responsibilities:

Field Service Operations

Lead and manage day-to-day field service operations, ensuring timely and effective delivery of automation,

controls, and technical support services.

Coordinate service schedules, technician assignments, and resource allocation to maximize productivity

and customer responsiveness.

Monitor service requests, project support activities, emergency service calls, and preventive maintenance

programs.

Ensure field service work is completed safely, efficiently, and in accordance with company standards and

customer requirements.

Manage service backlog and prioritize resources to meet customer commitments.

Customer Service & Relationship Management

Serve as the primary escalation point for customer service issues and field service concerns.

Develop and maintain strong customer relationships through responsive communication and effective

service delivery.

Collaborate with Sales and Account Managers to support customer retention and identify opportunities for

additional service offerings.

Monitor customer satisfaction metrics and implement corrective actions when necessary.

Team Leadership & Development

Lead, coach, and develop field service technicians and service coordinators.

Conduct performance evaluations, establish development plans, and provide ongoing mentoring.

Support recruiting, onboarding, training, and retention of field service personnel.

Promote a culture of accountability, teamwork, continuous improvement, and customer focus.

Ensure technicians maintain required technical certifications and training.

Operational Performance

Monitor and manage key service performance metrics including technician utilization, response time,

service quality, backlog, and customer satisfaction.

Drive continuous improvement initiatives to improve service efficiency and operational effectiveness.

Develop and implement standard operating procedures and best practices for field service activities.

Analyze service performance data and implement actions to improve productivity and resource utilization.

Safety & Compliance

Promote and enforce a strong safety culture across all field service activities.

Ensure compliance with company policies, customer requirements, and applicable regulatory standards.

Conduct safety reviews, incident investigations, and corrective action initiatives as needed.

Support quality assurance programs and continuous improvement efforts.

Cross-Functional Collaboration

Partner with Engineering, Project Management, Manufacturing, and Sales teams to coordinate customer

support activities.

Participate in project planning and startup activities requiring field service involvement.

Provide operational updates and performance reporting to leadership.

Support service-related process improvements across the Automation Division.

Qualifications:

Education

Bachelor's degree in Engineering, Industrial Technology, Automation, Business Management, or a related

field preferred.

Equivalent combination of technical education and field service leadership experience will be considered.

Experience

5-10 years of experience in industrial automation, controls, manufacturing, field service, or a related

technical environment.

Demonstrated success improving service delivery performance and customer satisfaction.

Strong understanding of industrial automation systems and field service best practices.

Technical Knowledge

Knowledge of PLC, HMI, SCADA, industrial networking, motion control, robotics, and related automation

technologies.

Understanding of troubleshooting methodologies and service delivery processes.

Experience with service management software, ERP systems, CRM platforms, and reporting tools.

Ability to interpret technical drawings, electrical schematics, and control system documentation.

Desired Soft Skills

Strong leadership and coaching abilities.

Excellent communication and interpersonal skills.

Customer-focused mindset.

Effective problem-solving and decision-making capabilities.

Strong organizational and time-management skills.

Ability to manage multiple priorities in a fast-paced environment.

Conflict resolution and team-building skills

Continuous improvement mindset.

High level of accountability and ownership.

Adaptability and flexibility in changing business conditions. Key Performance Indicators (KPIs)

Customer satisfaction scores

Service response time

First-time fix rate

Technician utilization

Service backlog performance

Preventive maintenance completion rate

On-time service delivery

Employee retention and development

Safety performance metrics

Training and certification compliance

Service revenue attainment

Warranty and rework reduction

Integrion Automation