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Fgi Jobs (NOW HIRING)

MACNY's Job Board

Product Manager

New York Mills, NY

$80K - $110K/yr

For more than 130 years, FGI has been creating, innovating, and manufacturing liquid sprayer products for the world's top brands and retailers. From the first compressed air sprayer in 1888, we have ...

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How much do fgi jobs pay per hour?

As of Aug 13, 2026, the average hourly pay for fgi in the United States is $18.74, according to ZipRecruiter salary data. Most workers in this role earn between $16.83 and $19.95 per hour, depending on experience, location, and employer.

What is the difference between Fgi vs Graphic Designer?

AspectFgiGraphic Designer
Required CredentialsTypically a degree in fashion, textile, or related fields; portfolioDegree in graphic design, visual arts, or related; portfolio
Work EnvironmentFashion studios, manufacturing, retailAdvertising agencies, design firms, in-house marketing teams
Industry UsageFashion, apparel, textile industriesMedia, advertising, branding industries
Common Search/ComparisonFgi vs Graphic Designer

While both Fgi and Graphic Designers require creative skills and portfolios, Fgi professionals focus on fashion and textile design within the apparel industry, often working in studios or manufacturing settings. Graphic Designers work across media and marketing sectors, creating visual content for branding and advertising. Understanding these differences helps job seekers identify the right career path based on industry and skill set.

What are some common challenges faced by an FGI moderator and how can they be managed?

As an FGI Moderator, one common challenge is managing diverse participant personalities to ensure everyone has the opportunity to contribute. Moderators must skillfully guide discussions, keep conversations on track, and handle dominant or quiet participants without bias. Additionally, maintaining neutrality while probing for deeper insights is crucial. Building rapport quickly and adapting to unexpected responses are also important for gathering high-quality data. Preparation, active listening, and strong facilitation skills help address these challenges effectively.

What are the key skills and qualifications needed to thrive as an FGI, and why are they important?

To thrive as a Focus Group Interviewer (FGI), you need strong research skills, an understanding of qualitative data collection, and typically a background in social sciences or market research. Familiarity with audio/video recording equipment, survey software, and data analysis tools like NVivo or MAXQDA is often required. Excellent communication, active listening, and the ability to build rapport with participants are crucial soft skills for this role. These competencies ensure the collection of high-quality insights and help generate actionable feedback for clients or organizations.

What is an FGI?

FGI stands for Focus Group Interview, which is a qualitative research method commonly used in market research, social sciences, and product development. During an FGI, a trained moderator leads a group discussion with selected participants to gather their opinions, perceptions, and attitudes about a specific topic, product, or service. FGIs provide in-depth insights that help organizations understand consumer needs, test concepts, and make informed decisions. The findings from FGIs are typically used alongside quantitative data to guide strategies and improvements.
More about Fgi jobs
What states have the most Fgi jobs? States with the most job openings for Fgi jobs include:
What job categories do people searching Fgi jobs look for? The top searched job categories for Fgi jobs are:
Fgi jobs near you
Infographic showing various Fgi job openings in the United States as of August 2026, with employment types broken down into 96% Full Time, 3% Part Time, and 1% Contract. Highlights an 90% Physical, 6% Hybrid, and 4% Remote job distribution, with an average salary of $38,978 per year, or $18.7 per hour.

Call Center Representative

MACNY's Job Board

New York Mills, NY • On-site

$19 - $21/hr

Full-time

Medical, Dental, Life, Retirement, PTO

Re-posted 15 days ago

Job description

Are you a natural problem-solver with a passion for helping others? Join The Fountainhead Group as a Call Center Representative and become an essential part of our friendly and dedicated Customer Service Team.

In this onsite/in-person role, you’ll be the voice of FGI—guiding customer orders from start to finish, ensuring accuracy, timely delivery, and turning challenges into solutions. If you thrive in a fast-paced environment and love creating positive customer experiences, we’d love to have you on the team!

Please note: This is an onsite role and relocation packages are not offered.


What You’ll Do: 

The below describes a typical day as a member of our Customer Service Team.   

 

 Your role as a Call Center Representative involves:

  • Routing phone calls to the appropriate people
  • Updating and sending various reports to National Sales Managers and Account Rep.
  • Tracking and reporting on freight deliveries from various carriers
  • Managing and logging customer issues and provide customer with relevant documentation to handle their issue.
  • Writing up customer orders taken over the phone
  • Editing all free replacement parts orders
  • Fulfilling MSDS sheet requests from customers
  • Pulling and adjusting EDI orders daily
  • Confirming billing accuracy by comparing shipped and ordered quantities
  • Pulling Home Depot routing through Transplace and forwarding to shipping
  • Handling Customer Specific EDI transactions sets (ASN’s and 810 invoicing)
  • Settling credit card transactions
  • Attending trade shows when needed and available
  • Contacting accounts to resolve issues and/or promote sales
  • Helping with planning sales meetings, presentations, and show preparation
  • Mailing out invoices
  • Interacting with FGI customers via phone and email
  • Reviewing documents and entering data points into ERP (EPICOR)

No
USD $19.00/Hr.
USD $21.00/Hr.

Who You Are:

  • You have a high school diploma or equivalent, and some experience working in customer support or a related field.
  • You are comfortable using computers and various software applications, such as ERP, email, and Microsoft products.
  • You have excellent communication skills, both written and verbal, and can convey information clearly and effectively.
  • You are creative and competent in solving problems and finding solutions that meet customer needs and expectations.
  • You are punctual, consistent, and responsible in managing your time and tasks, and can work independently or as part of a team.
  • You are inquisitive and eager to learn new things and expand your knowledge of the company and its products or services.
  • You are adaptable and flexible in handling different situations and customer personalities, and can cope with stress and pressure.
  • You are optimistic and positive in your attitude and outlook, and can inspire confidence and trust in customers and colleagues.
  • You are empowered and confident in your abilities and decisions, and can take initiative and ownership of your work.

In addition to a competitive salary, we are pleased to offer the following benefit package:

  • Medical
  • Dental
  • Paid Vacation
  • Holiday Pay
  • 401k with employer match
  • Tuition Reimbursement
  • Health Reimbursement Account (HRA)
  • Flexible Spending Account (FSA)
  • Employer paid Life Insurance
  • Employee paid Voluntary Life and Short Term Disability Coverage

https://www.thefountainheadgroup.com/

To learn more about our company culture and commitment to the local community, visit the “Community” page of our website and be sure to follow our Facebook account for exciting updates and events!

www.thefountainheadgroup.com/community

www.facebook.com/thefountainheadgroup


"We Are The Fountainhead Group" - YouTube Video: https://www.youtube.com/watch?v=LPqJ4sm-Qvg

The Fountainhead Group is a family-owned and operated company, dedicated to the success and longevity of our business, our employees, and our community. For more than 130 years, FGI has been creating, innovating, and manufacturing liquid sprayer products for the world's top brands and retailers. From the first compressed air sprayer in 1888, we have dedicated ourselves to creating products that make our customer’s lives easier, expanding our offering to include the highest quality sprayer technology for both home and professional use. 

Across four manufacturing and distribution centers in Central New York, we’re committed to the betterment of our FGI Family of employees and our local community, supporting more than 350+ local nonprofits through our robust philanthropy and volunteer programs to ensure the success of our community for generations to come. 

The Fountainhead Group is an Equal Opportunity Employer (AAE/EEO) and ranked one of the Best Companies to Work for in New York State by the Society for Human Resource Management. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, refugee or disability status. With over 12 languages spoken at FGI, regardless of language ability, education, or training, there is a place for you within the FGI Family!

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