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Fema Customer Service Jobs in Silver Spring, MD (NOW HIRING)

Maximus

QC/QA Admin II (FEMA, Remote, Temporary)

VA · On-site +1

... and customer service level agreements within the FEMA project, which is the Federal Emergency Management Agency. *This is a work at home - remote position. This role is temporary. *Must be a US ...

OneGlobe LLC

Opportunities to support FEMA

Washington, DC · On-site

$110K - $180K/yr

... our customers improve their processes and capabilities. We provide full service IT solutions and have the skill to identify, plan and perform cost-saving steps throughout the system lifecycle to ...

ONEGLOBE LLC

Opportunities to support FEMA

Washington, DC · Remote

$110K - $180K/yr

... our customers improve their processes and capabilities. We provide full service IT solutions and have the skill to identify, plan and perform cost-saving steps throughout the system lifecycle to ...

SHR Consulting Group, LLC

Cloud Architect

Washington, DC · Remote

$168K - $180K/yr

... services, cyber, software, advanced analytics, and AI. With a deep understanding of our customers ... Develop and enhance FEMA's Cloud Architecture Repositories and technical insertion processes ...

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Fema Customer Service information

See Silver Spring, MD salary details

$10

$19

$27

How much do fema customer service jobs pay per hour?

As of Jul 29, 2026, the average hourly pay for fema customer service in Silver Spring, MD is $19.43, according to ZipRecruiter salary data. Most workers in this role earn between $15.91 and $21.63 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive in the Fema Customer Service position, and why are they important?

To thrive as a FEMA Customer Service representative, you typically need experience in customer support, strong verbal and written communication skills, and a high school diploma or equivalent. Familiarity with case management systems, call center software, and federal or disaster relief processes is often required. Patience, empathy, and problem-solving abilities help you effectively assist individuals during stressful situations. These skills ensure accurate information delivery, compassionate support, and efficient resolution of customer inquiries during disaster response and recovery.

What does a typical day look like for a FEMA Customer Service representative?

A typical day for a FEMA Customer Service representative involves handling inbound calls or messages from individuals affected by disasters, answering questions about relief programs, and assisting with application or claim processes. You will work closely with other team members and different FEMA departments to resolve complex issues and refer cases as needed. The pace can be fast and emotionally charged, as you help people during challenging times, but you’ll receive comprehensive training and ongoing support to handle these situations effectively. This role offers opportunities to develop valuable crisis communication skills and to make a meaningful difference in communities impacted by disasters.

What is a FEMA Customer Service job?

A FEMA Customer Service job involves assisting disaster survivors by providing information, answering questions, and guiding them through the recovery process. Representatives may work in call centers or disaster recovery centers, handling inquiries about disaster assistance programs, application status, and required documentation. Strong communication and problem-solving skills are essential for this role.

What are popular job titles related to Fema Customer Service jobs in Silver Spring, MD? For Fema Customer Service jobs in Silver Spring, MD, the most frequently searched job titles are:
What job categories do people searching Fema Customer Service jobs in Silver Spring, MD look for? The top searched job categories for Fema Customer Service jobs in Silver Spring, MD are:
What cities near Silver Spring, MD are hiring for Fema Customer Service jobs? Cities near Silver Spring, MD with the most Fema Customer Service job openings:
Fema Customer Service jobs near you
Infographic showing various Fema Customer Service job openings in Silver Spring, MD as of July 2026, with employment types broken down into 66% Full Time, 22% Part Time, 6% Temporary, and 6% Contract. Highlights an 94% In-person, and 6% Remote job distribution, with an average salary of $40,418 per year, or $19.4 per hour.

FEMA/DHS Contract Recruiter

Systems Integration, Inc.

Glen Burnie, MD • On-site

Contractor

Re-posted 7 days ago

Job description

FEMA / DHS Recruiter
Role Overview
We are building a pre-award, clearance-ready workforce to support FEMA disaster-response operations nationwide.
We are seeking an experienced bi-lingual (English/Spanish) Recruiter with a proven track record of high-volume staffing for FEMA, DHS, or disaster-response programs. This role is responsible for building and maintaining a pre-qualified, 1000+ clearance-ready pipeline of bilingual (English/Spanish) Customer Service Representatives (CSRs) in advance of FEMA contract awards. The recruiter will own sourcing strategy, screening rigor, clearance-risk mitigation, and candidate engagement across a 6-month pre-award ramp timeline.
Key Responsibilities
  • Design and execute high-volume recruiting campaigns for FEMA CSR and disaster-response roles across FEMA-proven labor markets • Build and maintain a clearance-ready talent bench of 1,000+ candidates • Screen candidates for bilingual proficiency, SCA wage acceptance, and Public Trust eligibility • Conduct live bilingual validation interviews (English/Spanish) • Perform clearance pre-checks including address history and risk flagging • Classify candidates using Green / Yellow / Red readiness standards • Coordinate with compliance, HR, and program leadership • Maintain candidate engagement during pre-award standby periods
Required Experience & Qualifications
  • 5+ years of recruiting experience for FEMA, DHS, or disaster-response contracts • Demonstrated success with high-volume recruiting at scale (hundreds to thousands of hires) • Hands-on experience with Public Trust or DHS clearance workflows • Strong familiarity with Service Contract Act (SCA) wage environments • Proven success recruiting bilingual (English/Spanish) workforces • Comfortable managing pre-award or contingent hiring pipelines • Excellent candidate communication and documentation skills
Sourcing & Recruiting Channel Expertise (Required)
The recruiter must be highly skilled in modern, multi-channel sourcing strategies, including: • Indeed (CPC and PPA campaigns, geo-targeting) • ZipRecruiter (selective surge usage) • Facebook / Meta recruiting ads and community job groups • LinkedIn Recruiter (targeted sourcing and recruiter search) • Veteran and military spouse talent networks • State and local workforce boards • Community colleges and adult education centers Ability to optimize spend, reduce applicant noise, and increase clearance yield through channel selection is critical.
Success Metrics
  • Monthly delivery of clearance-ready (Green) candidates • Clearance adjudication success rate • Cost per clearance-ready candidate • Time-to-pipeline readiness • Candidate retention during standby period

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