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Fema Customer Service Representative Jobs in Florida

CTR

Bilingual Customer Service Representative I

Miami, FL · On-site

$14.75 - $18.75/hr

We are seeking Remote Customer Service Representative (FEMA Support). Work From Home | Full-Time Make a difference by supporting a federal emergency response program that assists individuals and ...

CTR Corporation

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Bilingual (Spanish/English) Customer Service Representatives - Remote

Tampa, FL · On-site

$19.90 - $23.01/hr

We are seeking Remote Customer Service Representative (FEMA Support). Work From Home | Full-Time Make a difference by supporting a federal emergency response program that assists individuals and ...

Seaway Plumbing Inc

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Customer Service Representative (CSR)

Princeton, FL · On-site

$17 - $22/hr

Customer Service Representative (CSR) Plumbing & HVAC | Family-Owned | Growth Opportunity Location: Princeton, FL (On-Site) Employment Type: Full-Time Join a company that's building something bigger.

Seaway Plumbing Inc

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Customer Service Representative (CSR)

Princeton, FL · On-site

$17 - $22/hr

Customer Service Representative (CSR) Plumbing & HVAC | Family-Owned | Growth Opportunity Location: Princeton, FL (On-Site) Employment Type: Full-Time Join a company that's building something bigger.

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Fema Customer Service Representative information

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How much do fema customer service representative jobs pay per hour?

As of Aug 31, 2026, the average hourly pay for fema customer service representative in Florida is $14.05, according to ZipRecruiter salary data. Most workers in this role earn between $11.49 and $15.62 per hour, depending on experience, location, and employer.

What is a FEMA Customer Service Representative?

A FEMA Customer Service Representative assists individuals and communities affected by disasters by providing information on disaster assistance programs, answering inquiries, and helping applicants complete necessary forms. They work in call centers or disaster recovery centers, ensuring that survivors receive timely and accurate guidance. The role requires strong communication skills, empathy, and the ability to handle stressful situations professionally.

What are the key skills and qualifications needed to thrive as a FEMA Customer Service Representative?

To thrive as a FEMA Customer Service Representative, you need strong communication skills, attention to detail, and the ability to handle high-stress situations, often backed by a high school diploma or equivalent. Familiarity with FEMA's disaster assistance programs, case management software, and call center systems is commonly required. Patience, problem-solving abilities, and empathy help representatives provide effective support to disaster survivors and work well within a team. These skills ensure accurate information delivery and compassionate service to individuals in crisis, critical for successful disaster relief efforts.

What are some common challenges faced by FEMA Customer Service Representatives during disaster response periods?

FEMA Customer Service Representatives often experience high call volumes and emotionally charged conversations during large-scale disaster responses, which can be both challenging and demanding. Representatives must balance providing accurate information with showing empathy and patience to people under stress or facing loss. Fast-paced environments require adaptability and strong organizational skills as priorities may shift rapidly in response to evolving situations. The role also demands consistent collaboration with other team members and supervisors to resolve complex cases efficiently. Training and support are available to help representatives manage these situations, but resilience and a positive attitude are key to long-term success.

What are popular job titles related to Fema Customer Service Representative jobs in Florida?

For Fema Customer Service Representative jobs in Florida, the most frequently searched job titles are:

What job categories do people searching Fema Customer Service Representative jobs in Florida look for?

The top searched job categories for Fema Customer Service Representative jobs in Florida are:

What cities in Florida are hiring for Fema Customer Service Representative jobs?

Cities in Florida with the most Fema Customer Service Representative job openings:

Fema Customer Service Representative jobs near you
Infographic showing various Fema Customer Service Representative job openings in Florida as of August 2026, with employment types broken down into 74% Full Time, 9% Part Time, 6% Temporary, and 11% Contract. Highlights an 98% In-person, and 2% Remote job distribution, with an average salary of $29,217 per year, or $14 per hour.

Bilingual Customer Service Representative I

CTR

Miami, FL • On-site

$14.75 - $18.75/hr

Other

Re-posted 19 days ago

Job description

Job Description
CTR Group is seeking Bilingual (Spanish/English) Customer Service Representatives to work remotely for our client, the Government disaster relief agency, FEMA. Must be eligible to obtain a public trust DoD clearance.
Candidates should be located in CO, FL, MO, TX, and KS
This is a great career opportunity to be worked remotely, from a home office!
SUMMARY:
We are seeking Remote Customer Service Representative (FEMA Support).
Work From Home | Full-Time
Make a difference by supporting a federal emergency response program that assists individuals and communities affected by natural disasters.
As a Remote Customer Service Representative, you will answer inbound calls, provide information, assist callers with questions, document interactions, and help connect people with available resources.
Qualifications
  • Strong customer service and communication skills
  • Ability to work in a fast-paced environment
  • Basic computer proficiency and data entry skills
  • Previous call center experience preferred
  • Bilingual English/Spanish candidates encouraged to apply
Requirements
  • U.S. Citizenship required
  • Must be eligible to obtain a Federal Public Trust clearance
  • Must pass a federal background investigation, including a credit check
  • Reliable high-speed internet and dedicated workspace required
Schedule
Operations run 24/7, including weekends and holidays. Flexible availability is required.
Join a team that helps people when they need it most-all from the comfort of your home.
CTR Group has been a leader in its industry for over 35 years and is rated highly on Google, Indeed and Facebook for being a great company to work for. If you enjoy being a part of a great team, apply today and check out our website for more information.
CTR Group is an equal employment opportunity employer. Candidates are selected based on qualifications and defined requirements of the job, not on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, or any other protected status. Further, CTR Group encourages United States' Veterans and persons with disabilities to apply for positions for which they are qualified.

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