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Farmers Insurance Call Center Jobs in Michigan (NOW HIRING)

EPIC Health System LLC

Call Center Specialist

Southfield, MI · On-site

$15.25 - $19.25/hr

Job Title: Call Center Specialist Location: Southfield, Michigan (On-site) Employment Type ... Short- and Long-Term Disability, Life & AD&D Insurance * 401(k) retirement plan * Paid Time Off ...

Hiemstra Optical

Call Center Representative

Paw Paw, MI

$14.50 - $18.25/hr

Description As a Call Center Representative, you will accurately and professionally handle all ... Assure we have received referrals as necessary by doctor or insurance * Triage calls properly to ...

Memorial Healthcare

Call Center Specialist

Owosso, MI · On-site

$15 - $19/hr

The Call Center Specialist will act as a liaison for all customers and be knowledgeable in ... S/he will also perform insurance verification, medical necessity and pre-registration job ...

Pinnacle GI Partners

Call Center Agent

Rochester Hills, MI · On-site

$13.75 - $18.25/hr

Call Center Receptionist Pinnacle GI Partners values the satisfaction of our employees as the ... Checking insurance carriers to ensure practice participation in plan * Entering new insurance ...

Memorial Healthcare

Call Center Specialist

Owosso, MI · On-site

$15 - $19/hr

The Call Center Specialist will act as a liaison for all customers and be knowledgeable in ... S/he will also perform insurance verification, medical necessity and pre-registration job ...

Ascensus

Call Center Representative

Detroit, MI · On-site

$19/hr

Examine, review, process, calculate and (a) pay claims based on information, plan design, insurance ... Note: For call center roles specifically, it is a requirement to either hardwire your equipment ...

ASCENSUS

Call Center Representative

Detroit, MI · Remote

$19/hr

Examine, review, process, calculate and (a) pay claims based on information, plan design, insurance ... call center or customer service experience preferred * Ability and proficiency with Microsoft ...

Air Comfort, Inc

Call Center Manager

Grand Rapids, MI · On-site

$60 - $80/hr

As a Call Center Manager at Atrium Home Services, you will play a pivotal role in overseeing the ... Employer provided life insurance coverage * 401K with Company Match * Parental Leave * Employer ...

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Farmers Insurance Call Center information

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How much do farmers insurance call center jobs pay per hour?

As of Sep 8, 2026, the average hourly pay for farmers insurance call center in Michigan is $15.73, according to ZipRecruiter salary data. Most workers in this role earn between $12.98 and $16.78 per hour, depending on experience, location, and employer.

What does a Farmers Insurance call center representative do?

A Farmers Insurance Call Center representative assists customers by answering questions about insurance policies, processing claims, providing quotes, and resolving issues related to billing or coverage. They serve as the main point of contact between customers and the company, ensuring that clients receive timely and accurate information. Representatives are trained to handle a variety of insurance products, including auto, home, and life insurance, and often work in a fast-paced environment that requires strong communication and problem-solving skills.

What are the key skills and qualifications needed to thrive as a Farmers Insurance call center representative?

To thrive as a Farmers Insurance Call Center Representative, you need strong communication skills, customer service experience, and knowledge of insurance products, often supported by a high school diploma or equivalent. Familiarity with call center phone systems, CRM software, and sometimes state insurance licenses are typically required. Exceptional problem-solving abilities, patience, and active listening are crucial soft skills for building rapport and resolving customer inquiries efficiently. These skills ensure customer satisfaction, regulatory compliance, and effective handling of client needs in a fast-paced insurance environment.

What are some common challenges faced by representatives in a Farmers Insurance call center, and how can they be managed?

Representatives in a Farmers Insurance call center often face challenges such as handling high call volumes, managing difficult customer interactions, and staying current on frequently changing insurance products and policies. To manage these challenges, it's important to develop strong communication and problem-solving skills, make effective use of internal knowledge bases, and actively participate in ongoing training sessions. Team leads and supervisors are typically available to offer guidance, and most centers foster a collaborative environment where team members support one another during busy periods or complex cases.

What is the difference between Farmers Insurance Call Center vs Farmers Insurance Claims Representative?

AspectFarmers Insurance Call CenterFarmers Insurance Claims Representative
Required CredentialsHigh school diploma or equivalent; customer service experienceHigh school diploma or equivalent; insurance licensing may be required
Work EnvironmentCall center setting, primarily phone-basedField and office work, handling claims directly with customers
Employer & Industry UsageCustomer support for insurance policiesProcessing and settling insurance claims

The Farmers Insurance Call Center primarily handles customer inquiries and support via phone, focusing on policy information and service. In contrast, Farmers Insurance Claims Representatives directly manage insurance claims, often in the field or office, with a focus on claims processing and settlement. Both roles require customer service skills and insurance knowledge but differ in responsibilities and work environment.

Is Farmers Insurance a good place to work?

Farmers Insurance call center jobs are generally considered stable with opportunities for advancement and skill development in customer service and insurance policies. Employees often work in a team environment with standard office hours, and the company provides training for new hires. Overall, it is viewed as a reliable employer within the insurance industry.

What are popular job titles related to Farmers Insurance Call Center jobs in Michigan?

For Farmers Insurance Call Center jobs in Michigan, the most frequently searched job titles are:

What job categories do people searching Farmers Insurance Call Center jobs in Michigan look for?

The top searched job categories for Farmers Insurance Call Center jobs in Michigan are:

What cities in Michigan are hiring for Farmers Insurance Call Center jobs?

Cities in Michigan with the most Farmers Insurance Call Center job openings:

Farmers Insurance Call Center jobs near you
Infographic showing various Farmers Insurance Call Center job openings in Michigan as of August 2026, with employment types broken down into 1% As Needed, 68% Full Time, 26% Part Time, and 5% Contract. Highlights an 85% Physical, 1% Hybrid, and 14% Remote job distribution, with an average salary of $32,727 per year, or $15.7 per hour.

Confirmation Call Center Manager

Bath Planet

Grand Rapids, MI • On-site

$55K - $75K/yr

Full-time

Dental, PTO

Re-posted 9 days ago

Job description

Confirmation Call Center Manager

Company: Bath Planet & Home Pro MI

Location: Grand Rapids, MI and surrounding areas

Job Type: Full-Time

Compensation: $55,000–$75,000 annually

Benefits: Dental Insurance, Paid Vacation, Paid Sick Time, Professional Development

About the Role

As the Confirmation Call Center Manager, you will oversee the daily operations of our Call Center while leading a team of Call Center Representatives. You'll be responsible for confirming appointments, coaching and developing your team, managing schedules, maintaining high customer satisfaction, and ensuring departmental goals are consistently achieved.

Responsibilities
  • Manage the daily operations of the Confirmation Call Center.
  • Hire, train, coach, and develop Call Center Representatives.
  • Schedule and confirm appointments with homeowners.
  • Answer inbound calls and make outbound confirmation calls.
  • Deliver exceptional customer service while maintaining professionalism.
  • Manage and coordinate sales representatives' schedules.
  • Monitor team performance and ensure weekly and monthly goals are achieved.
  • Resolve customer concerns and handle escalated issues promptly.
  • Maintain accurate customer records and appointment information.
  • Prepare reports and monitor key performance metrics.
  • Foster a positive, productive, and team-oriented work environment.
Qualifications
  • Previous management or supervisory experience in a call center or customer service environment preferred.
  • Strong leadership, coaching, and team-building skills.
  • Excellent communication and interpersonal abilities.
  • Outstanding customer service and conflict resolution skills.
  • Strong computer proficiency and experience with CRM systems.
  • Excellent organizational and time management skills.
  • Ability to multitask in a fast-paced environment.
  • Evening and weekend availability as needed.
Compensation & Benefits
  • $55,000–$75,000 annual salary
  • Bonus opportunities based on performance
  • Dental Insurance
  • Paid Vacation
  • Paid Sick Time
  • Professional Development
  • Ongoing leadership training
  • Career advancement opportunities
  • Supportive team environment
Why Join Bath Planet & Home Pro MI?

At Bath Planet & Home Pro MI, we believe our people are the foundation of our success. We provide the training, support, and leadership opportunities you need to build a rewarding career while making a meaningful impact on our customers and your team.

Apply Today

If you're an experienced leader who thrives in a fast-paced environment and enjoys coaching teams to success, we'd love to hear from you. Apply today to become the next Confirmation Call Center Manager with Bath Planet & Home Pro MI!

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