Family Program Coordinator Jobs (NOW HIRING)

Reporting to the Senior Associate Vice President for Enrollment Management, the Orientation Program Coordinator will lead the coordination of transition programs for first‑year and transfer students. With a specific focus on orientation planning and student leader development, the Coordinator will assist in the organization and execution of new student orientation and parent/family orientation programs, introduce incoming students and their families to the university community, and lead administrative initiatives such as Spartan Link Online Orientation, social media, and website management.

• Work closely with the Assistant Director to design and implement orientation programs offered to new students prior to the beginning of each semester.
• Support programmatic efforts during First‑Year and Transfer Orientation, including setting up and leading Orientation Leader debrief meetings, providing customer service to all participants, and facilitating sessions.
• Coordinate scheduling of events by arranging food services, facilitators, and rooms to accommodate student needs.
• Assist with the assembly of program materials (e.g., giveaways, daily schedules, handouts, evaluations, planners, promotional materials).
• Communicate with campus partners to confirm participation of guest speakers and panelists for orientation sessions.
• Prepare presentation materials (slides) to ensure accurate, coherent, and consistent information.
• Work with the Parent and Family Programs Coordinator to synchronize Parent and Family Orientation with student orientation schedules.
• Support parent/family programming as needed.
• Collaborate with the Program Director to develop and facilitate the annual New Student Convocation, including schedule creation, partner coordination, and event logistics.
• Facilitate campus partner involvement in orientation, coordinating input, timing, and presentation format to ensure consistency.
• Write and edit content for the SJSU online orientation platform, Spartan Link, in collaboration with campus partners.
• Update and maintain the New Student and Family Programs website and social media.
• Assist department staff with answering phone calls, responding to emails, and welcoming department visitors.
• Support the Administrative Support Coordinator with preparation of program materials using the Next Steps database.
• Collaborate with the Assistant Director to assess student orientation programs.
• Conduct surveys and focus groups to understand new student needs and develop plans to remove obstacles to first‑year success.
• Research and present information on best practices in orientation, transition, retention, and the first‑year experience.
• Assist with planning and execution of comprehensive training programs for undergraduate student staff.
• Serve as work lead for student staff (Orientation Leaders), supporting first‑year and transfer programs.
• Lead the recruitment and selection process of Orientation Leader staff.
• Design and facilitate the Orientation Leadership UNVS 199 course, Orientation Leader Retreat, and Orientation Leader Final Training in collaboration with the Assistant Director.
• Plan and lead weekly Orientation Leader meetings.

• Ability to plan and implement large‑scale events.
• Knowledge of orientation planning processes and best practices.
• Knowledge of parent/family needs and trends in higher education.
• Ability to partner and communicate with various campus partners.
• Ability to provide high‑quality customer service in a high‑demand environment.
• Knowledge of campus resources and Transition and Retention Services at SJSU.
• Ability to work collaboratively with students, staff, faculty, and administrators.
• Knowledge of student success strategies for first‑time first‑year students and their families.
• Ability to work collaboratively with a team of student and professional staff.
• Skill in developing student learning outcomes and the assessment cycle.
• Strong fiscal, administrative, and organizational skills.
• Excellent oral and written communication skills.
• Ability to research answers to questions and make appropriate contacts for information and resolution of pertinent issues.
• Ability to utilize various software applications such as Word, Excel, Google Drive, and Internet Explorer with high accuracy and speed.
• Excellent interpersonal skills to establish and maintain professional relationships with students, staff, faculty, campus and system‑wide administrators, and visitors to the campus community.
• Ability to function independently and organize workload with close attention to detail; manage multiple tasks and timelines; make appropriate decisions following campus policies and procedures.
• Ability to maintain strict confidentiality at all times.
• Demonstrated knowledge of orientation program development and major campus program planning; working knowledge of other student services programs.
• Demonstrated ability to create programs that are responsive to a diverse and multicultural environment.
• Ability to quickly learn and apply a variety of state, federal, CSU, and SJSU policies and procedures.
• Ability to work flexible hours; some evening and weekend hours are required.
• Knowledge of crisis management and risk reduction strategies and appropriate responses.
• Ability to communicate with constituents in a professional and respectful manner.

• Graduation from a four‑year college or university in a related field, or equivalent upper‑division or graduate coursework in counseling techniques, interviewing, and conflict resolution where job‑related.
• Three years of progressively responsible professional student services work experience. A master’s degree in Counseling, Clinical Psychology, Social Work, or a directly related field may substitute for one year of experience. A doctorate degree and the appropriate internship or clinical training in counseling or guidance may substitute for the three years of experience for positions with a major responsibility for professional counseling.

• Master’s Degree in Counseling, Higher Education, or Student Affairs.
• Experience with orientation programming.
• Experience working with parents and families in a higher education setting; strong administrative skills.
• Experience with the NODA Association, including internships, conference committees, and regional activities.
• Experience with the Council for the Advancement of Standards in Higher Education.

Classification: Student Services Professional III
Anticipated Hiring Range: $5,540 / month
CSU Salary Range: $5,540 / month – $7,893 / month
San José State University offers employees a comprehensive benefits package typically worth 30‑35% of your base salary.

San José State University is an equal opportunity employer. The university prohibits discrimination based on age, ancestry, caste, color, disability, ethnicity, gender, gender expression, gender identity, genetic information, marital status, medical condition, military status, nationality, race, religion, religious creed, sex, sexual orientation, sex stereotype, and veteran status. This policy applies to all San José State University students, faculty, and staff, as well as university programs and activities. Title IX of the Education Amendments of 1972, and certain other federal and state laws, prohibit discrimination on the basis of sex in all education programs and activities operated by the university (both on and off campus). Reasonable accommodation is made for applicants with disabilities who self‑disclose. San José State University employees are considered mandated reporters under the California Child Abuse and Neglect Reporting Act and are required to comply with the requirements set forth in CSU Executive Order 1083 as a condition of employment.