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Fema Customer Service Representative Jobs (NOW HIRING)

Johnson Service Group

Be Seen First

Customer Service Representative

Auburn Hills, MI · On-site

$25 - $26/hr

A successful Customer Service Representative (CSR) must have a customer focused mindset, which enables her/him to deliver excellent customer service. The CSR has complete ownership of the order ...

Domino's

Customer Service Representative (CSR)

Peterborough, NH · On-site

$16.50 - $22.50/hr

Customer Service Representative (CSR) Customer Service Representative: The Customer Service Representative will WOW the customer by making sure they have a positive experience either in the store or ...

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FEMA Customer Service Representative information

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How much do fema customer service representative jobs pay per hour?

As of Jul 25, 2026, the average hourly pay for fema customer service representative in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What is a FEMA Customer Service Representative job?

A FEMA Customer Service Representative assists individuals and communities affected by disasters by providing information on disaster assistance programs, answering inquiries, and helping applicants complete necessary forms. They work in call centers or disaster recovery centers, ensuring that survivors receive timely and accurate guidance. The role requires strong communication skills, empathy, and the ability to handle stressful situations professionally.

What are the key skills and qualifications needed to thrive in the Fema Customer Service Representative position, and why are they important?

To thrive as a FEMA Customer Service Representative, you need strong communication skills, attention to detail, and the ability to handle high-stress situations, often backed by a high school diploma or equivalent. Familiarity with FEMA's disaster assistance programs, case management software, and call center systems is commonly required. Patience, problem-solving abilities, and empathy help representatives provide effective support to disaster survivors and work well within a team. These skills ensure accurate information delivery and compassionate service to individuals in crisis, critical for successful disaster relief efforts.

What are some common challenges faced by FEMA Customer Service Representatives during disaster response periods?

FEMA Customer Service Representatives often experience high call volumes and emotionally charged conversations during large-scale disaster responses, which can be both challenging and demanding. Representatives must balance providing accurate information with showing empathy and patience to people under stress or facing loss. Fast-paced environments require adaptability and strong organizational skills as priorities may shift rapidly in response to evolving situations. The role also demands consistent collaboration with other team members and supervisors to resolve complex cases efficiently. Training and support are available to help representatives manage these situations, but resilience and a positive attitude are key to long-term success.

More about FEMA Customer Service Representative jobs
What cities are hiring for Fema Customer Service Representative jobs? Cities with the most Fema Customer Service Representative job openings:
What are the most commonly searched types of Fema Customer Service Representative jobs? The most popular types of Fema Customer Service Representative jobs are:
What states have the most Fema Customer Service Representative jobs? States with the most job openings for Fema Customer Service Representative jobs include:
What job categories do people searching Fema Customer Service Representative jobs look for? The top searched job categories for Fema Customer Service Representative jobs are:
FEMA Customer Service Representative jobs near you
Infographic showing various Fema Customer Service Representative job openings in the United States as of July 2026, with employment types broken down into 78% Full Time, 19% Part Time, and 3% Contract. Highlights an 94% Physical, 1% Hybrid, and 5% Remote job distribution, with an average salary of $39,098 per year, or $18.8 per hour.
FEMA/DHS Contract Recruiter

FEMA/DHS Contract Recruiter

Systems Integration, Inc.

Glen Burnie, MD • On-site

Contractor

Posted 3 days ago

Job description

FEMA / DHS Recruiter
Role Overview
We are building a pre-award, clearance-ready workforce to support FEMA disaster-response operations nationwide.
We are seeking an experienced bi-lingual (English/Spanish) Recruiter with a proven track record of high-volume staffing for FEMA, DHS, or disaster-response programs. This role is responsible for building and maintaining a pre-qualified, 1000+ clearance-ready pipeline of bilingual (English/Spanish) Customer Service Representatives (CSRs) in advance of FEMA contract awards. The recruiter will own sourcing strategy, screening rigor, clearance-risk mitigation, and candidate engagement across a 6-month pre-award ramp timeline.
Key Responsibilities
  • Design and execute high-volume recruiting campaigns for FEMA CSR and disaster-response roles across FEMA-proven labor markets • Build and maintain a clearance-ready talent bench of 1,000+ candidates • Screen candidates for bilingual proficiency, SCA wage acceptance, and Public Trust eligibility • Conduct live bilingual validation interviews (English/Spanish) • Perform clearance pre-checks including address history and risk flagging • Classify candidates using Green / Yellow / Red readiness standards • Coordinate with compliance, HR, and program leadership • Maintain candidate engagement during pre-award standby periods
Required Experience & Qualifications
  • 5+ years of recruiting experience for FEMA, DHS, or disaster-response contracts • Demonstrated success with high-volume recruiting at scale (hundreds to thousands of hires) • Hands-on experience with Public Trust or DHS clearance workflows • Strong familiarity with Service Contract Act (SCA) wage environments • Proven success recruiting bilingual (English/Spanish) workforces • Comfortable managing pre-award or contingent hiring pipelines • Excellent candidate communication and documentation skills
Sourcing & Recruiting Channel Expertise (Required)
The recruiter must be highly skilled in modern, multi-channel sourcing strategies, including: • Indeed (CPC and PPA campaigns, geo-targeting) • ZipRecruiter (selective surge usage) • Facebook / Meta recruiting ads and community job groups • LinkedIn Recruiter (targeted sourcing and recruiter search) • Veteran and military spouse talent networks • State and local workforce boards • Community colleges and adult education centers Ability to optimize spend, reduce applicant noise, and increase clearance yield through channel selection is critical.
Success Metrics
  • Monthly delivery of clearance-ready (Green) candidates • Clearance adjudication success rate • Cost per clearance-ready candidate • Time-to-pipeline readiness • Candidate retention during standby period

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