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Experience Strategist Jobs (NOW HIRING)

GEICO

Senior Associate Experience Strategist

Chicago, IL · On-site

$95K - $148K/yr

The Senior Associate Experience Strategist focuses on improving how associates experience work-from their first day through growth and development. This role turns associate feedback and data into ...

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Experience Strategist information

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$45K

$139.9K

$177.5K

How much do experience strategist jobs pay per year?

As of Jun 23, 2026, the average yearly pay for experience strategist in the United States is $139,867.00, according to ZipRecruiter salary data. Most workers in this role earn between $121,500.00 and $157,000.00 per year, depending on experience, location, and employer.

What is an Experience Strategist?

An Experience Strategist is a professional who designs and optimizes the overall experience that users or customers have with a brand, product, or service. They combine insights from user research, business goals, and market trends to create strategies that enhance customer satisfaction, engagement, and loyalty. Experience Strategists often collaborate with designers, marketers, and product teams to ensure that every touchpoint aligns with the desired experience and brand values. Their work can span digital, physical, and omnichannel experiences.

How does an Experience Strategist typically collaborate with cross-functional teams during a project?

Experience Strategists often serve as a bridge between design, research, product, and development teams. They facilitate workshops, align stakeholders on user insights, and translate business goals into actionable experience strategies. Regular collaboration may involve leading discovery sessions, co-creating journey maps, and ensuring that user needs are prioritized throughout the project lifecycle. This role requires strong communication and facilitation skills to ensure everyone is working toward a unified vision.

What are the key skills and qualifications needed to thrive as an Experience Strategist, and why are they important?

To thrive as an Experience Strategist, you need expertise in user research, journey mapping, and design thinking, often supported by a background in UX, marketing, or related fields. Familiarity with tools like Adobe Creative Suite, Figma, and analytics platforms, as well as certifications such as CXPA or UX certifications, is common. Exceptional communication, empathy, and problem-solving skills help you collaborate across teams and deeply understand user needs. These skills are crucial for designing seamless, impactful experiences that drive customer satisfaction and business growth.
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Experience Strategist jobs near you
Infographic showing various Experience Strategist job openings in the United States as of June 2026, with employment types broken down into 1% As Needed, 76% Full Time, 19% Part Time, and 4% Contract. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution, with an average salary of $139,867 per year, or $67.2 per hour.
Distinguished, Experience Strategist (Sam's Club)

Distinguished, Experience Strategist (Sam's Club)

Walmart

Decatur, AR

$130K - $260K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 27 days ago

Walmart rating

6.0

Company rating: 6.0 out of 10

Based on 21,811 frontline employees who took The Breakroom Quiz

22nd of 39 rated national retailers

Job description

Position Summary...About the team
The Experience Strategy & Innovation team works end-to-end across Sam’s Club business units to uncover what matters most to members and associates and turn those insights into actionable strategies that improve experiences to create business outcomes. We’re a flat, hands-on team that moves with rigor and speed. We use human insights to define the what and why so our partners can build the how.
Role summary
As a Distinguished Experience Strategist (Individual Contributor), you will partner closely with Research and senior business leaders to define the most critical experience problems to solve, uncover root causes, and drive prioritized strategies that improve end-to-end experiences and business performance. You will set enterprise-level direction through clearly articulated recommendations and standards, measurement, and executive influence—without direct authority.What you'll do...
  • Define and evolve experience architecture across key journeys and channels (digital, physical, service, and operational), including experience principles, standards, and patterns that scale. 
  • Establish experience standards and governance (quality bars, decision frameworks, intake/prioritization, experience reviews) that align cross-functional partners (e.g., Product, Design, Engineering/Tech, Marketing, Operations, Service). 
  • Create and maintain end-to-end journeys plus service blueprints and ecosystem maps that clarify cross-functional dependencies and expose experience gaps. 
  • Define and drive measurement that links experience quality to business outcomes; ensure consistent instrumentation and reporting (e.g., conversion/engagement, satisfaction, retention/loyalty, operational efficiency, cost-to-serve). 
  • Lead breakthrough initiatives (e.g., new service models, advanced analytics integration, AI-assisted design/research practices, personalization, proactive support) from concept through enterprise adoption. 
  • Partner on experience-focused research and insight synthesis (ethnography, usability, behavioral analytics, VOC/longitudinal feedback loops) with research team to identify root causes of friction and unmet needs. 
  • Translate insights into strategic bets and multi-year roadmaps aligned to enterprise strategy and operating model constraints. 
  • Establish repeatable experimentation and validation frameworks for pilots (hypotheses, success criteria, feasibility, scalability) and convert learnings into actionable initiatives and standards. 
  • Serve as principal advisor to VP-level leaders and councils on experience investment prioritization, tradeoffs, and transformation sequencing. 

 

Distinguished-level competencies 
  • Experience systems thinking: Deep understanding of how experiences, operations, technology, and business models interact—and how to design for outcomes at scale. 
  • Cross-channel service design: Ability to unify digital, physical, and service experiences into coherent end-to-end journeys. 
  • Workshop facilitation: Structures and leads cross-functional working sessions to align on problems, identify opportunities, and accelerate decisions. 
  • Storytelling: Crafts persuasive executive-level narratives that clarify vision, priorities, tradeoffs, and risks. 
  • Concept creation: Create proof-of-concepts and minimal prototypes to inform and align on the experience vision. 
  • Insight-to-roadmap translation: Converts mixed-method evidence into priorities, sequencing, and investment narratives. 
  • Experimentation at enterprise scale: Runs pilots that are measurable, repeatable, and operationally feasible. 
  • Executive influence without authority: Aligns senior stakeholders through governance, facilitation, and decision frameworks. 
  • Innovation leadership: Applies analytics and AI responsibly to improve experience quality, decision-making, and research velocity. 

At Walmart, we offer competitive pay as well as performance-based bonus awards and other great benefits for a happier mind, body, and wallet. Health benefits include medical, vision and dental coverage. Financial benefits include 401(k), stock purchase and company-paid life insurance. Paid time off benefits include PTO (including sick leave), parental leave, family care leave, bereavement, jury duty, and voting. Other benefits include short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more. You will also receive PTO and/or PPTO that can be used for vacation, sick leave, holidays, or other purposes. The amount you receive depends on your job classification and length of employment. It will meet or exceed the requirements of paid sick leave laws, where applicable. For information about PTO, see https://one.walmart.com/notices. Live Better U is a Walmart-paid education benefit program for full-time and part-time associates in Walmart and Sam's Club facilities. Programs range from high school completion to bachelor's degrees, including English Language Learning and short-form certificates. Tuition, books, and fees are completely paid for by Walmart.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to a specific plan or program terms.
For information about benefits and eligibility, see One.Walmart.
The annual salary range for this position is $130,000.00 - $260,000.00 Additional compensation includes annual or quarterly performance bonuses. Additional compensation for certain positions may also include :
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Minimum Qualifications...

Outlined below are the required minimum qualifications for this position. If none are listed, there are no minimum qualifications.

Option 1: Bachelor’s degree in design, business, or related area and 12 years’ progressive experience in experience strategy, UX, or service design with demonstrable enterprise impact and industry recognition (for example, publications, patents, keynotes).
Option 2: Equivalent practical experience in enterprise-scale transformation and innovation leadership.Preferred Qualifications...

Outlined below are the optional preferred qualifications for this position. If none are listed, there are no preferred qualifications.

Experience in AI-assisted design, predictive analytics, or next-generation research methods., Experience influencing at the executive and board level through strategic storytelling., Experience shaping enterprise frameworks for measurement, design operations, or governance, Proven success in designing and scaling cross-channel experience systems across global or omnichannel environments., Recognized industry thought leadership (for example, keynote speaking, publications, patents, or academic collaboration).Primary Location...2101 Se Simple Savings Dr, Bentonville, AR 72712-4304, United States of AmericaWalmart and its subsidiaries are committed to maintaining a drug-free workplace and has a no tolerance policy regarding the use of illegal drugs and alcohol on the job. This policy applies to all employees and aims to create a safe and productive work environment.

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About Walmart

Sourced by ZipRecruiter

From our humble beginnings as a small discount retailer in Rogers, Ark., Walmart has opened thousands of stores in the U.S. and expanded internationally. Through innovation, we're creating a seamless experience to let customers shop anytime and anywhere online and in stores. We are creating opportunities and bringing value to customers and communities around the globe. Walmart operates approximately 10,500 stores and clubs in 19 countries and eCommerce websites. We employ 2.1 million associates around the world — nearly 1.6 million in the U.S. alone.

Industry

Retail and transportation and warehousing

Company size

10,000+ Employees

Headquarters location

Bentonville, AR, US

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