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Experience Strategist Jobs (NOW HIRING)

DecisionPoint | Cortek

Experience Strategist

$124K - $160K/yr

The Experience Strategist partners closely with Outreach and Engagement leadership, Product Owners, and cross functional teams to align experiences across MC&FP offerings. This position plays a ...

Upbound

Customer Experience Strategist

Plano, TX · On-site

$94K/yr

Upbound Group Customer Experience Strategist (On-site - Plano, TX) Upbound Group, Inc. (NASDAQ: UPBD) is a technology and data-driven leader in accessible and inclusive financial solutions that ...

Paychex

Customer Experience Strategist

Saint Petersburg, FL · On-site +1

$93K/yr

  • Medical

  • Retirement

  • PTO

Overview The Customer Experience Strategist is an integral member of the Paychex Customer Experience (PXCX) team, which works in conjunction with Paychex's Corporate Strategy and Planning team. He ...

Upbound

Customer Experience Strategist

Plano, TX · On-site

$94K/yr

Upbound Group Customer Experience Strategist (On-site - Plano, TX) Upbound Group, Inc. (NASDAQ: UPBD) is a technology and data-driven leader in accessible and inclusive financial solutions that ...

Paychex

Customer Experience Strategist

West Henrietta, NY · On-site

$94K/yr

  • Medical

  • Retirement

  • PTO

Overview The Customer Experience Strategist is an integral member of the Paychex Customer Experience (PXCX) team, which works in conjunction with Paychex's Corporate Strategy and Planning team. He ...

Sam's Club

Distinguished, Experience Strategist

Bentonville, AR · On-site

$130K - $260K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

The Experience Strategy & Innovation team partners across business units to uncover insights that shape impactful strategies enhancing member and associate experiences. Utilizing human-centered ...

Sam's Club

Distinguished, Experience Strategist

Lowell, AR · On-site

$130K - $260K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

The Experience Strategy & Innovation team partners across business units to uncover insights that shape impactful strategies enhancing member and associate experiences. Utilizing human-centered ...

Sam's Club

Distinguished, Experience Strategist

Elkins, AR · On-site

$130K - $260K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

The Experience Strategy & Innovation team partners across business units to uncover insights that shape impactful strategies enhancing member and associate experiences. Utilizing human-centered ...

Sam's Club

Distinguished, Experience Strategist

Goshen, AR · On-site

$130K - $260K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

The Experience Strategy & Innovation team partners across business units to uncover insights that shape impactful strategies enhancing member and associate experiences. Utilizing human-centered ...

Sam's Club

Distinguished, Experience Strategist

Anderson, MO · On-site

$130K - $260K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

The Experience Strategy & Innovation team partners across business units to uncover insights that shape impactful strategies enhancing member and associate experiences. Utilizing human-centered ...

Sam's Club

Distinguished, Experience Strategist

Centerton, AR · On-site

$130K - $260K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

The Experience Strategy & Innovation team partners across business units to uncover insights that shape impactful strategies enhancing member and associate experiences. Utilizing human-centered ...

Sam's Club

Distinguished, Experience Strategist

Johnson, AR · On-site

$130K - $260K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

The Experience Strategy & Innovation team partners across business units to uncover insights that shape impactful strategies enhancing member and associate experiences. Utilizing human-centered ...

Sam's Club

Distinguished, Experience Strategist

Tontitown, AR · On-site

$130K - $260K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

The Experience Strategy & Innovation team partners across business units to uncover insights that shape impactful strategies enhancing member and associate experiences. Utilizing human-centered ...

Adcom

Digital Experience Strategist

Cleveland, OH · On-site

$79K - $91K/yr

Digital Experience Strategist Search - Customer Experience - Marketing Automation Why This Role Exists The way people discover, evaluate, and engage with brands is changing rapidly. Our clients need ...

Insulet Corporation

Lead Experience Strategist

San Diego, CA · On-site

$156K - $234K/yr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Job Summary Lead Experience Strategist (Hybrid-Acton, MA or San Diego, CA) Want to change the user experience of diabetes care? Join a mission-driven team working to improve the experience of people ...

Apple

Agentic Experience Strategist

Cupertino, CA · On-site

$149K - $193K/yr

... proven experience getting things done in a space that's still being defined. Description This role drives the strategy for experiences across emerging agentic platforms that represent the next ...

Holder Construction

Events & Experience Strategist

Atlanta, GA · On-site

$116K - $151K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Night and swing shift differential pay for select roles About the Role We are looking for an Event & Experience Strategist to join our Human Resources team in our Atlanta, GA office. This is a ...

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Experience Strategist information

See salary details

$45K

$139.9K

$177.5K

How much do experience strategist jobs pay per year?

As of Aug 17, 2026, the average yearly pay for experience strategist in the United States is $139,867.00, according to ZipRecruiter salary data. Most workers in this role earn between $121,500.00 and $157,000.00 per year, depending on experience, location, and employer.

What is an experience strategist?

An Experience Strategist is a professional who designs and optimizes the overall experience that users or customers have with a brand, product, or service. They combine insights from user research, business goals, and market trends to create strategies that enhance customer satisfaction, engagement, and loyalty. Experience Strategists often collaborate with designers, marketers, and product teams to ensure that every touchpoint aligns with the desired experience and brand values. Their work can span digital, physical, and omnichannel experiences.

What skills and qualifications are needed to thrive as an experience strategist?

To thrive as an Experience Strategist, you need expertise in user research, journey mapping, and design thinking, often supported by a background in UX, marketing, or related fields. Familiarity with tools like Adobe Creative Suite, Figma, and analytics platforms, as well as certifications such as CXPA or UX certifications, is common. Exceptional communication, empathy, and problem-solving skills help you collaborate across teams and deeply understand user needs. These skills are crucial for designing seamless, impactful experiences that drive customer satisfaction and business growth.

How does an experience strategist typically collaborate with cross-functional teams during a project?

Experience Strategists often serve as a bridge between design, research, product, and development teams. They facilitate workshops, align stakeholders on user insights, and translate business goals into actionable experience strategies. Regular collaboration may involve leading discovery sessions, co-creating journey maps, and ensuring that user needs are prioritized throughout the project lifecycle. This role requires strong communication and facilitation skills to ensure everyone is working toward a unified vision.
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Experience Strategist jobs near you
Infographic showing various Experience Strategist job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 76% Full Time, 19% Part Time, and 4% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $139,867 per year, or $67.2 per hour.

Experience Strategist

DecisionPoint | Cortek

Remote

$124K - $160K/yr

Full-time

Re-posted 16 days ago

Job description

Overview
DecisionPoint seeks an Experience Strategist (Senior) to lead experience strategy in support of Military Community and Family Policy (MC&FP) initiatives under the MODES III contract. This role supports Task 2 Outreach and Engagement services by converting MC&FP objectives into cohesive experience principles, user journeys, and service models that span channels, platforms, and programs.
The Experience Strategist partners closely with Outreach and Engagement leadership, Product Owners, and cross functional teams to align experiences across MC&FP offerings. This position plays a critical role in ensuring experiences are mission aligned, consistent, and measurable.
This position is fully remote.
Duties & Responsibilities
The Experience Strategist (Senior) will:
  • Translate MC&FP objectives into experience principles, user journeys, and service models.
  • Align experiences across channels, platforms, programs, and campaigns.
  • Partner closely with Outreach and Engagement leadership and Product Owners.
  • Lead experience strategy for Special Projects and enterprise initiatives.
  • Define experience success criteria and measurement approaches.
  • Ensure experience strategies are operationalized across teams and platforms.
  • Facilitate workshops and working sessions to align stakeholders around experience goals.
  • Collaborate with UX, content, analytics, and platform teams to drive cohesive execution.
  • Provide guidance on prioritization and sequencing of experience improvements.
  • Support development of experience strategy documentation, roadmaps, and artifacts.
  • Identify gaps, risks, and opportunities across end to end experiences.
  • Support continuous improvement of experience strategy methodologies.

Qualifications
Clearance Requirement
Candidate must possess a Tier 2 Moderate Risk Public Trust from any federal agency.
Education (Required)
Bachelor's degree in Communications, Marketing, Design, or a related field.
Experience (Required)
  • Minimum of 10 years of experience leading experience strategy, service design, or customer experience initiatives.
  • Demonstrated experience developing experience principles, journeys, and service models.
  • Experience aligning experiences across multiple channels and platforms.
  • Experience supporting federal or public-sector programs preferred.

Technical Knowledge
Required:
  • Expertise in experience strategy and service design methodologies.
  • Ability to define experience metrics and success criteria.
  • Strong facilitation and stakeholder alignment skills.
  • Ability to translate strategy into actionable execution guidance.

Preferred:
  • Experience supporting digital platforms and enterprise services.
  • Familiarity with Agile or SAFe delivery environments.
  • Experience partnering with Product Owners and delivery teams.

Certifications
Required:
  • None

Preferred:
  • Agile or SAFe certification

Skills
  • Strong strategic and systems thinking skills.
  • Excellent written and verbal communication abilities.
  • Ability to lead cross functional collaboration.
  • Strong facilitation and workshop leadership skills.
  • Ability to manage complex, multi channel experience ecosystems.
  • Strong organizational and prioritization skills.

Our Equal Employment Opportunity Policy
  • EEO and Affirmative Action Policy: DecisionPoint Corporation is an Equal Employment Opportunity and Affirmative Action employer. It is the policy of DecisionPoint Corporation to provide equal employment opportunity in accordance with all applicable Equal Employment Opportunity/Affirmative Action laws, directives and regulations to all employees and qualified applicants without regard to race, ethnicity, color, religion, national origin, sex, age, disability status, pregnancy, sexual orientation, gender identity, genetic information, protected veteran status, or any other protected status under Federal, State or Local laws.
  • Pay Transparency Policy: In accordance with Presidential Executive Order 13665, DecisionPoint Corporation will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information.
  • Authorization to Share Resume and Personal Information: By expressing your interest and submitting your resume for this position, you authorize DecisionPoint Corporation to share your resume, as well as personal information included on the resume, with its subsidiaries, affiliates and teaming partners for the purpose of considering you for this position and other available positions requiring comparable skills, education and experience. Should DecisionPoint Corporation. or its affiliates and teaming partners wish to initiate pre-employment discussions, you will be asked to complete an employment application and related employment documents.

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