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Experience Strategist Jobs (NOW HIRING)

Shift Paradigm

Customer Experience Strategist

$100.80K/yr

The Role The Strategist, Customer Experience helps ambitious B2B and B2C brands build the strategies, frameworks, and digital experiences that drive measurable growth. As we expand our Customer ...

mytfcuhr

Member Experience Strategist

Oklahoma City, OK · On-site

$131.11K - $163.89K/yr

As a Member Experience Strategist , you will be responsible for the following: * Defining, analyzing, and continuously improving endtoend member and employee journeys across digital channels ...

Kyndryl

Lead Experience Strategist

New York, NY

$88.68K - $168.48K/yr

The Role As an Experience Strategist in Kyndryl Vital, you will shape the go-to-market strategy and create high-impact pre-sales content that fuels Customer Experience (CX) pipeline growth. You will ...

M&T Bank

Lead Experience Strategist

Wilmington, DE · On-site

$117.90K - $152.30K/yr

Overview: As a Lead Experience Strategist within the Enterprise Transformation Enablement team, you will be part of a team of design, agile and change management practitioners dedicated to ...

M&T Bank

Lead Experience Strategist

Washington, DC · On-site

$137.60K - $177.80K/yr

Overview: As a Lead Experience Strategist within the Enterprise Transformation Enablement team, you will be part of a team of design, agile and change management practitioners dedicated to ...

RAPP

Junior Experience Strategist

New York, NY · On-site

$58K - $64K/yr

RAPP New York is looking for a Junior Experience Strategist to join our award-winning Experience Strategy team. WHO WE ARE: We are RAPP - world leaders in activating growth with precision and empathy ...

VML

Senior Experience Strategist

Austin, TX

As a Senior Experience Strategist, you will: * Beworking in a smaller client strategy team as part of a broader and growing Experience Strategy team at VML MAP with colleagues around the globe. * Own ...

Holder Construction

Events & Experience Strategist

Atlanta, GA · On-site

$116.80K - $151K/yr

Night and swing shift differential pay for select roles About the Role We are looking for an Event & Experience Strategist to join our Human Resources team in our Atlanta, GA office. This is a ...

OneMagnify

Senior Experience Strategist

Detroit, MI · On-site

The Senior Experience Strategist is the hands-on architect of integrated experiences at OneMagnify, designing how multiple channels activate together across the full customer lifecycle by connecting ...

RAPP

Senior Experience Strategist

New York, NY

RAPP New York is looking for a Senior Experience Strategist to join our award-winning Experience Strategy team. WHO WE ARE: We are RAPP - world leaders in activating growth with precision and empathy ...

Vangard, Inc.

Lead User Experience Strategist

Malvern, PA

$163.90K/yr

Role Overview We are seeking a seasoned UX strategist who thrives in ambiguity and excels at shaping clear, actionable experience strategy. This role leads strategic thinking across the double ...

Arch

Client Experience Strategist

New York, NY · On-site

$100K - $130K/yr

Client Experience Strategist We are looking for a Client Experience Strategist to nurture and expand our client relationships. In this role, you will be responsible for post-onboarding account ...

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$45K

$139.9K

$177.5K

How much do experience strategist jobs pay per year?

As of May 30, 2026, the average yearly pay for experience strategist in the United States is $139,867.00, according to ZipRecruiter salary data. Most workers in this role earn between $121,500.00 and $157,000.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as an Experience Strategist, and why are they important?

To thrive as an Experience Strategist, you need expertise in user research, journey mapping, and design thinking, often supported by a background in UX, marketing, or related fields. Familiarity with tools like Adobe Creative Suite, Figma, and analytics platforms, as well as certifications such as CXPA or UX certifications, is common. Exceptional communication, empathy, and problem-solving skills help you collaborate across teams and deeply understand user needs. These skills are crucial for designing seamless, impactful experiences that drive customer satisfaction and business growth.

How does an Experience Strategist typically collaborate with cross-functional teams during a project?

Experience Strategists often serve as a bridge between design, research, product, and development teams. They facilitate workshops, align stakeholders on user insights, and translate business goals into actionable experience strategies. Regular collaboration may involve leading discovery sessions, co-creating journey maps, and ensuring that user needs are prioritized throughout the project lifecycle. This role requires strong communication and facilitation skills to ensure everyone is working toward a unified vision.

What is an Experience Strategist?

An Experience Strategist is a professional who designs and optimizes the overall experience that users or customers have with a brand, product, or service. They combine insights from user research, business goals, and market trends to create strategies that enhance customer satisfaction, engagement, and loyalty. Experience Strategists often collaborate with designers, marketers, and product teams to ensure that every touchpoint aligns with the desired experience and brand values. Their work can span digital, physical, and omnichannel experiences.
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Experience Strategist jobs near you
Customer Experience Strategist

Customer Experience Strategist

Shift Paradigm

Remote

$100.80K/yr

Full-time

Medical, Dental, Vision, Life, PTO

Posted 24 days ago

Job description

About SH/FT
SH/FT is a client services firm specializing in marketing technology and data solutions. We partner with Fortune 500 companies and emerging leaders to implement scalable, future-proof solutions that drive measurable growth. As key partners to leading martech platforms, we bring deep expertise across technology, data analytics, business strategy, and campaign operations.
The Role
The Strategist, Customer Experience helps ambitious B2B and B2C brands build the strategies, frameworks, and digital experiences that drive measurable growth. As we expand our Customer Experience practice, we are seeking a strategic digital experience leader who thrives at the intersection of user behavior, data-driven insights, and digital capabilities.
In this client-facing role, you will own the digital experience strategy across UX, web personalization, SEO, and UI and creative direction. You will bring structured frameworks, a strong point of view, and execution rigor to complex engagements. You possess the practical fluency in enterprise platforms (like AEM and Optimizely) needed to design scalable testing and publishing programs. Partnering closely with platform engineers and design specialists, you will ensure your strategies translate seamlessly from concept to reality-working alongside senior clients who trust you to challenge the status quo and push their digital ecosystems forward.
What You'll Accomplish
UX Strategy & Research
  • Lead client discovery including stakeholder interviews, expert heuristic reviews of existing web experiences, and usability testing. You'll evaluate what's working, what's broken, and why.
  • Translate findings into journey maps, IA frameworks, sitemaps, content strategy and wireframe-level recommendations that development and design teams can act on.
  • Facilitate client workshops including discovery, alignment, co-creation - with the confidence to challenge assumptions in the room.
  • Partner with Shift's internal Decision Science team to research buyer behavior and audience intelligence and use it to connect those insights to web experience implications.
  • Establish experience principles and strategic guardrails that guide design execution.

Web Personalization & DXP
  • Define personalization strategy: audience segmentation logic, behavioral triggers, content variant frameworks, and lifecycle-based experience rules - all tied to measurable business outcomes.
  • Design strategies grounded in how marketing teams use DXP tools like AEM or Optimizely. You have likely authored content and published pages, run experiments, and configured audience rules in these platforms, giving you foundational understanding to advise clients and guide engineers through bringing strategy to life in the build.
  • Lead testing and experimentation strategy including writing strong hypotheses, designing test structures, interpreting results, and driving iteration.
  • Experience with both B2B and B2C web environments and ability to advise clients who have varying buying cycles lengths, traffic volumes, need for 1:1 and account-level targeting and personalization.

SEO
  • Conduct and interpret technical SEO audits and translate findings into prioritized recommendations.
  • Build content SEO strategies grounded in search intent mapping, keyword architecture, and topical gap analysis. Integrate SEO thinking into UX and personalization strategies.
  • Speak fluently to how AI is reshaping search - generative engine optimization, AI overviews, answer engine visibility and what that means for how clients structure and prioritize content.

UI Direction & Design Systems
  • Provide directional guidance on design systems, component governance, and UI standards to help govern quality.
  • Review work in Figma; write creative briefs and UI direction that give designers a clear strategic frame to work within.
  • Ensure UX strategy translates through to visual and interactive execution; partner closely with UI team members on handoff and quality review.
  • General understanding of accessibility standards (WCAG 2.1/2.2) and how design system decisions affect performance and SEO.

Client Leadership & Practice Growth
  • Partner with Client Success to own stakeholder relationships within your accounts, build trust, surface expansion opportunities, and act as the strategic voice on web and CX workstreams.
  • Write and present recommendations to VP and C-suite audiences. Lead client workshops and onsites. Create CX thought leadership content and frameworks to help educate client stakeholders.
What You Bring
Experience & Expertise
  • 6+ years in digital experience strategy with experience leading and advising client or senior leadership discussion. Previous agency or consultancy experience preferred.
  • Experience designing personalization strategies, including audience frameworks, content rules, and test structures.
  • Working fluency in SEO-able to interpret technical audits, develop content strategy briefs, and integrate search capabilities into early UX and personalization decisions.
  • Strong UX capabilities -able to produce sharp artifacts, including journey maps, IA documentation, heuristic reviews, and usability findings.

Skills & Capabilities
  • Skilled at leading discovery and working sessions and translating complex CX concepts effectively across technical (engineering) and executive (CMO) audiences.
  • Working knowledge of how marketing teams use Web and DXP systems like Adobe Experience Manager and Optimizely, especially content pushing, personalization testing capabilities. No certification or administrative experience required.
  • Strong design literacy with the ability to write creative briefs, provide structured feedback as a reviewer in Figma, and ensure UI execution aligns with overarching strategy.
  • Proven problem solver with the ability to find patterns, adapt across diverse industries (e.g., Financial Services, SaaS) and both B2B and B2C brands.
  • Skilled at managing multiple projects in fast-paced environments with a high level of precision.
  • Clear communicator with excellent written, verbal, and interpersonal skills.
  • Flexibility to travel for client onsites.

Mindset
  • Self-directed, detail-oriented, and accountable. Able to manage workload independently and prioritize effectively.
  • Able to flex with changing needs, connect work to outcomes, and support client decision-making.
What We Offer
  • Competitive compensation aligned with your experience and impact
  • Remote flexibility
  • Collaborative culture that values diverse perspectives and innovative thinking
  • Work that makes a measurable difference for your clients
Why SH/FT:
SH/FT is a consultancy built for transformation. We bridge the gap between marketing, data, and technology to unlock growth for some of the world's most recognized brands. At SH/FT you'll shape the future of how organizations connect with their customers through intelligent architecture, scalable systems, and the power of data-driven strategy.
Comp & Benefits
The salary range for this role is $135,000 to $155,000. Salary is based on several factors including but not limited to skillset, relevant education, level of experience, certifications, and scope of responsibilities.
In addition to base salary, SH/FT offers benefits such as medical, dental, vision, STD/LTD, Life/AD&D, Flexible Paid Time Off, and various other ancillary benefits and perks.
We welcome and encourage applications from people with disabilities under the Accessibility for Ontarians with Disabilities Act. Accommodations are available on request for candidates taking part in all aspects of the selection process.
Candidates must have current US or Canada work authorization. For US candidates, this employer participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the US.
No relocation assistance can be offered at this time.
All inquiries are held in strict confidence.

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