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Account Executive (Remote)

Full time, United States

In this role, you will be responsible for managing a portfolio of small to medium size accounts, inside account management, or supporting a Global Account Manager with one account in core client-facing responsibilities to include but not limited to customer service, data preparation and analysis, business plan and customer metrics management, client reviews, reporting, projects, surveys, and technology.

As an Account Executive, you will

• Monitor customer feedback to identify and resolve issues
• Review and resolve discrepancies, i.e. credit card reconciliation
• Work with customers to either develop a business plan or support the execution of the plan, when applicable
• Experience in Quality/Account management methodology and Customer Service
• Working with CRM tools and thorough knowledge of appropriate technology enablers
• Analyze and develop plans specific to client needs from a project experience standpoint

About you

• An history of working in a customer facing or expanded operational role in Energy, Resource and Marine Travel segment, specifically a solid understanding of crew mobility services
• Knowledge of project management and BCD Travel Products and Services
• Extensive knowledge of travel industry dynamics obtained through agency or procurement experience as well as business analysis and financial acumen
• Good command of the English language
• Knowledgeable in travel industry client technology tools
• You have a College, Associate, or University degree or equivalent experience

What we offer you

At BCD Travel, we work with highly motivated and passionate people. We value open communication, collaboration, and a flexible work-life balance. We offer unique, often global, experiences that empower you to develop and grow within the organization. Sustainability and helping others is also high on our list. We make a difference through charitable activities in our communities across the globe.

About us

BCD Travel helps companies travel smart and achieve more. We drive program adoption, cost savings and talent retention through digital experiences that simplify business travel. Our 15,000+ dedicated team members service clients in 170+ countries as we shape a sustainable future for business travel. BCD's leading meetings and events management and global consultancy services complete our comprehensive suite of solutions for all aspects of corporate travel. In 2024, BCD achieved US$22.9 billion in sales. For more information, visitwww.bcdtravel.com.

Get to know us by reading our blog and checking out our social media:

• https://www.bcdtravel.com/blog/
• https://www.linkedin.com/company/bcd-travel/
• https://www.instagram.com/bcdtravel/
• https://www.facebook.com/bcdtravel/

You'll be offered

• Flexible working hours and work-from-home or remote opportunities
• Opportunities to grow your skillset and career
• Generous vacation days so you can rest and recharge
• A compensation package that feels fair to you, including mental, physical, and financial wellbeing tools
• Travel industry professional perks and discounts
• An inclusive work environment where diversity is celebrated

At BCD Travel, we value you-our culture and success are defined by our people. We carefully consider a wide range of objective, genderneutral compensation factors, including professional background, skills, experience, and role scope.

This position is advertised across multiple European and North American locations. The expected annual gross salary ranges by country are as follows:

• United States: $52,999.96
• Canada: $73,856.02
• Spain: 32-35k Euros Annually
• France: 41-55k Euros Annually
• Germany: 45-60k Euros Annually
• Netherlands: 47-51,500k Euros Annually

The final salary offered will ultimately depend on the candidate's qualifications, experience, and location, and will be determined in line with internal equity.

We do not request salary history and are committed to equal pay in line with the EU Pay Transparency Directive.

Ready to join the journey? Apply now!

We're dedicated to building a diverse, inclusive and authentic workplace. If you're excited about a role, but your experience doesn't align perfectly, we still encourage you to apply.

We are committed to providing reasonable and necessary accommodations to ensure all employees can perform their roles effectively. For accommodation requests or further information, contact our Talent Acquisition department at careers@bcdtravel.com.

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