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Executive Resolution Specialist Jobs in Indiana (NOW HIRING)

OneMain Financial

Escalation Specialist

Evansville, IN · Hybrid

... resolution, reporting, and root cause analysis across OneMain, driving change directly and through ... Supports the activities of the Executive Office of Customer Care. * Interacts, collaborates, and ...

3Rivers Federal Credit Union

Talent Specialist

Fort Wayne, IN · On-site

$19.72 - $32.52/hr

... executive leadership, and internal business partners to resolve complex employee relations matters ... Strong communication, interpersonal, and conflict resolution skills. * Strong analytical capability ...

3Rivers Federal Credit Union

Talent Specialist

Fort Wayne, IN · On-site

$21.88 - $31.54/hr

... executive leadership, and internal business partners to resolve complex employee relations matters ... Strong communication, interpersonal, and conflict resolution skills. * Strong analytical capability ...

OneMain Financial

Escalation Specialist

Evansville, IN · On-site

... resolution, reporting, and root cause analysis across OneMain, driving change directly and through ... Supports the activities of the Executive Office of Customer Care. * Interacts, collaborates, and ...

OneMain Financial

Escalation Specialist

Evansville, IN · Hybrid

... resolution, reporting, and root cause analysis across OneMain, driving change directly and through ... Supports the activities of the Executive Office of Customer Care. * Interacts, collaborates, and ...

Allied Solutions

Client Specialist

Carmel, IN · On-site

... Executive. * Will proactively escalate to management those issues that are not meeting the SLAs for resolution and correction to ensure organizational escalation and attention where warranted. Client ...

Allied Solutions LLC

Client Specialist

Carmel, IN · On-site

... Executive. * Will proactively escalate to management those issues that are not meeting the SLAs for resolution and correction to ensure organizational escalation and attention where warranted. Client ...

Duke Energy

Lead Sourcing Specialist

Plainfield, IN · On-site

... resolution. * Partner with project management, construction, engineering, project controls ... executive-level business partners. Basic/Required Qualifications * Bachelors degree + 7 years work ...

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Executive Resolution Specialist information

See Indiana salary details

$12

$27

$53

How much do executive resolution specialist jobs pay per hour?

As of Aug 31, 2026, the average hourly pay for executive resolution specialist in Indiana is $27.33, according to ZipRecruiter salary data. Most workers in this role earn between $18.08 and $34.33 per hour, depending on experience, location, and employer.

What is an executive resolution specialist?

An Executive Resolution Specialist is a professional who handles complex customer complaints or escalations, often those that have reached senior management or executive levels. Their main role is to investigate issues thoroughly, communicate with dissatisfied customers, and resolve disputes in a way that maintains the company's reputation. They work closely with various departments to address concerns, provide solutions, and ensure customer satisfaction. This position requires strong problem-solving, communication, and negotiation skills, as well as the ability to remain calm under pressure.

How does an executive resolution specialist typically interact with other departments to resolve complex customer issues?

Executive Resolution Specialists frequently collaborate with teams such as Customer Support, Product Development, and Legal to thoroughly investigate and resolve escalated customer concerns. They act as a liaison, gathering information from multiple sources to provide tailored solutions and ensure a seamless resolution process. This cross-functional collaboration not only helps in addressing the immediate issue but also contributes to long-term improvements in products and services. Being proactive and clear in communication with both internal teams and customers is essential for success in this role.

What are the key skills and qualifications needed to thrive as an executive resolution specialist, and why are they important?

To thrive as an Executive Resolution Specialist, you need strong problem-solving abilities, advanced customer service skills, and experience handling complex or escalated issues, often supported by a background in business or communications. Familiarity with CRM systems, case management tools, and sometimes certifications like Six Sigma or conflict resolution training are common requirements. Outstanding communication, empathy, and negotiation skills help build trust and diffuse tense situations. These skills are vital for effectively resolving high-stakes concerns, protecting the company’s reputation, and ensuring customer satisfaction.

What is the difference between Executive Resolution Specialist vs Customer Service Representative?

AspectExecutive Resolution SpecialistCustomer Service Representative
CredentialsTypically requires relevant certifications or experience in conflict resolution or customer relationsUsually requires high school diploma or equivalent; some roles prefer customer service training
Work EnvironmentCorporate offices, client-facing settings, or remoteCall centers, retail, or service counters
Employer & IndustryFinancial, insurance, or corporate sectorsRetail, telecommunications, hospitality
Search & Comparison IntentFocuses on resolving complex issues, escalations, and client satisfactionHandling general customer inquiries and support

The Executive Resolution Specialist and Customer Service Representative roles differ mainly in complexity and scope. The specialist handles escalated issues requiring advanced resolution skills, often in corporate settings, while the representative manages routine customer interactions. Both roles are essential for customer satisfaction but serve different levels of service and expertise.

What are popular job titles related to Executive Resolution Specialist jobs in Indiana?

For Executive Resolution Specialist jobs in Indiana, the most frequently searched job titles are:

What job categories do people searching Executive Resolution Specialist jobs in Indiana look for?

The top searched job categories for Executive Resolution Specialist jobs in Indiana are:

What cities in Indiana are hiring for Executive Resolution Specialist jobs?

Cities in Indiana with the most Executive Resolution Specialist job openings:

Executive Resolution Specialist jobs near you
Infographic showing various Executive Resolution Specialist job openings in Indiana as of August 2026, with employment types broken down into 1% As Needed, 81% Full Time, 15% Part Time, and 3% Contract. Highlights an 84% Physical, 2% Hybrid, and 14% Remote job distribution, with an average salary of $56,842 per year, or $27.3 per hour.

Account Executive - Indiana (AV Integration & Managed Services)

AV Hiring USA

Indianapolis, IN

$60K - $90K/hr

Full-time

Posted 3 days ago

New

Job description

Job Title: Account Executive (AV Integration & Managed Services)

Location: Indianapolis, IN

Position Type: Full time permanent

Category: AV Integration

Summary:
The Account Executive is responsible for generating new business and expanding existing client relationships within the Audio-Visual (AV) Integration and Managed Services space. This is an outside sales role requiring a consultative approach to identify customer needs and deliver tailored solutions, including hardware, software, design, installation, and ongoing support services. 

The role involves frequent client interaction, including on-site meetings, presentations, and proposal development. The Account Executive partners closely with internal engineering, project management, and service teams to ensure solutions align with client objectives and are delivered effectively.

Strong working knowledge of AV systems—such as video conferencing, digital signage, sound reinforcement, control systems, and classroom or conference room technologies—is essential. Success in this role requires the ability to build trust, navigate technical discussions, and manage longer sales cycles across diverse client environments.

Key Responsibilities:

  • Generate new business opportunities and maintain strong relationships with existing customers
  • Identify, qualify, and pursue prospective clients through regular outreach and meetings
  • Conduct on-site visits, deliver presentations, and develop client proposals
  • Achieve established sales and profit goals through consistent performance and customer engagement
  • Analyze sales reports to track progress against monthly and annual targets and adjust strategies as needed
  • Collaborate with engineering, installation, service, and purchasing teams to ensure successful execution of solutions
  • Work with sales leadership to establish pricing strategies, promotions, and service offerings tailored to market needs
  • Maintain a high level of customer service and ensure timely resolution of customer concerns
  • Monitor expense accounts and ensure alignment with budget guidelines
  • Protect company assets through accurate handling of invoices, work orders, and credit transactions
  • Follow all sales and operational processes and procedures
  • Stay informed on industry trends, products, and market opportunities through training, publications, and events
  • Submit accurate and timely reports and maintain consistent communication with sales leadership
  • Ensure compliance with company policies and all local, state, and federal regulations, including OSHA and labor laws
  • Perform additional duties as assigned

Required Qualifications:

  • Bachelor's degree in marketing, business administration, or related field
  • Strong knowledge of AV systems, including video conferencing, digital signage, sound systems, and control technologies
  • Proven ability to manage consultative sales processes and long sales cycles
  • Excellent interpersonal, communication, and customer service skills
  • Ability to handle complex situations involving multiple variables and maintain professionalism under pressure
  • Valid driver's license and ability to travel regularly to customer and vendor sites
  • Ability to work effectively across internal departments including engineering, service, and operations

Preferred Qualifications

  • Industry certifications such as CTS (Certified Technology Specialist) preferred
  • Account experience with the below a plus:
    • AV into Large Venue
    • AV into Automotive
    • AV into Financial or Corporate America
    • AV in to Medical