Executive Protocol Officer Jobs in Reno, NV (NOW HIRING)

Care for pets. Find them homes. Save lives. That’s the mission at Nevada Humane Society.

We’re a high-save organization helping nearly 34,000 animals in our community each year and caring for approximately 10,000 across both of our campuses. Through sheltering, adoptions, community-centered programs and services we help find pets loving homes and keep them there. We are seeking an experienced Carson Shelter Manager to join our team at our Carson Campus. In this role, you’ll provide daily care, support positive outcomes, and help match pets with the families who will love them for life.

At NHS, lifesaving work is powered by dedicated professionals. We support our team with competitive pay, meaningful benefits, and a workplace rooted in compassion, teamwork, and purpose.

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If you have these qualifications, we encourage you to apply:

This leadership role requires a minimum of three years of experience in a supervisory or management capacity within an animal shelter. Candidates must demonstrate proven success leading teams and multiple departments in a high-volume, open-admission or similarly complex environment, with strong experience in staff development, employee relations, operational oversight, and ethical, humane decision-making. A strong working knowledge of animal welfare standards, shelter operations, canine behavior and training principles, along with excellent organizational and communication skills, physical ability to perform shelter duties, and flexibility to work weekends, holidays, and emergencies, is required.

Carson Shelter Manager

Department:

Operations

Supervises:

Humane Enforcement Officers, Animal Care Staff, Client Services Representatives

Reports To:

CEO

FLSA/Work Hours Status:

Full-Time 40+ hours per week

DOL Status:

Exempt

Base Pay Range:

Base pay range is calculated by position title, and experience. It is determined within the departmental budget. Changes to the range are approved by the CEO.

As the Carson Campus Manager, you play a vital role in advancing Nevada Humane Society’s mission to care for pets, find them homes, and save lives. This role provides leadership and oversight of Carson City campus operations, ensuring high standards of animal welfare, regulatory compliance, and team performance. You partner with authorized personnel to make sound employment decisions aligned with organizational goals, while fostering a positive, mission-driven workplace. Through strong leadership, you drive operational excellence, community partnerships, and outcomes in animal care. Position-Specific Responsibilities

1. Oversee all Carson Campus operations to ensure efficient, compliant, and high-quality service delivery across intake, animal flow, and outcomes, maintaining consistent adherence to operational standards and appropriate population levels.
2. Drive performance outcomes including length of stay, return-to-owner rate, and adoption success, achieving established organizational goals and demonstrating continuous improvement.
3. Collaborate with the Animal Care Director to implement and maintain best practices in animal care and population management, ensuring consistency in care standards and reduction in preventable issues.
4. Ensure humane treatment, proper housing, sanitation, enrichment, and daily monitoring of all animals, maintaining high standards of care and strong overall animal welfare outcomes.
5. Collaborate closely with all departments across the organization to ensure timely access to care, consistent application of medical protocols, effective disease prevention and management, and clear, coordinated progression of animals along appropriate outcome pathways toward adoption, transfer, or return-to-owner.
6. Enforce disease prevention, cleaning protocols, and safety standards, maintaining a healthy environment and minimizing illness and safety concerns.
7. Ensure compliance with Carson City Municipal Code, Nevada Revised Statutes, and all applicable regulations, maintaining strong inspection outcomes and regulatory alignment.
8. Recruit, hire, train, and develop staff, maintaining a stable, well-trained team and appropriate staffing levels.
9. Manage employee performance through coaching, evaluations, and corrective action, supporting staff development and addressing performance concerns effectively.
10. Provide and oversee high-quality, compassionate customer service, ensuring positive experiences and timely, professional resolution of concerns.
11. Support community engagement, volunteer programs, and partnerships, strengthening participation and enhancing community relationships.
12. Oversee facility cleanliness, inventory, and resources, ensuring a safe, organized, and welcoming environment with adequate supplies and well-maintained equipment.
13. Provides direct supervision, leadership, coaching, and performance management for Humane Enforcement Officers and related personnel.
14. Review enforcement activities, reports, and case outcomes to ensure consistency, professionalism, and adherence to established procedures.
15. Collaborates with municipal partners, law enforcement agencies, and other stakeholders regarding animal control and humane enforcement services.
16. Assists in the development, implementation, and continuous improvement of NHS humane enforcement policies, procedures, and operational practices.
17. Represents the organization at community meetings, public events, and stakeholder engagements, deliver presentations and communicating of organizational programs, services, and initiatives.
18. Collaborate with the CFO to manage and monitor the campus budget, ensuring responsible use of resources and alignment with financial expectations.
19. Maintain accurate records, reporting, and system utilization, ensuring reliable data, timely reporting, and ongoing operational improvements.

BENEFITS & PERKS 

In Nevada 

Nevada employers often provide competitive benefits, but NHS stands out with: 

• Employer-paid medical & vision premium option (Full-Time Employees) 

• Pet-centric benefits not typical in most benefit packages 

• Paid Time Off (PTO) accrual starting on day one rather than waiting periods. 

• This puts NHS at or above local and national trends for comprehensive total compensation and unique personal perks 

Full-Time Employees Are Eligible For: 

• Nine paid holidays • 90% employer-paid buy-up options and low-cost dental plans 

• Eligibility for the Federal Public Service Loan Forgiveness (PSLF) Program 

All Employees are eligible for:  

• Low-cost supplemental plans including Life Insurance, Accident, and Short-Term Disability 

• Pet-focused perks such as free vaccines, spay/neuter, and end-of-life services for employee-owned pets 

• Free and reduced-cost pet adoptions 

• Up to 50% off major brand and prescription pet food delivered directly to the shelter 

WHY NORTHERN NEVADA? 

Northern Nevada offers an exceptional blend of career opportunity, quality of life, and outdoor adventure, making it an ideal place for professionals who value meaningful work and true work–life balance. Anchored by Reno and Carson City, the region continues to attract people who want to make an impact while enjoying everything life outside of work has to offer. 

A Community That Works — and Plays 

Northern Nevada is home to: 

• Approximately 300 days of sunshine each year 

• Easy access to Lake Tahoe, Pyramid Lake, and the Sierra Nevada mountains 

• World-class skiing, hiking, biking, paddling, and year-round recreation just minutes away 

Here, it’s possible to start your morning on a trail, spend your day doing meaningful work, and unwind by the river or in the mountains after hours. 

With no state income tax, abundant sunshine, a diverse economy, and unmatched access to outdoor recreation, Northern Nevada is an ideal home for animal welfare professionals seeking both purpose and balance. 

Experience and Qualification RequirementsPosition-Specific Requirements

1. Minimum of 3 years of progressive leadership experience in animal sheltering, veterinary services, municipal services, or a related operational environment.
2. Bachelor’s degree in a related field or an equivalent combination of education and relevant experience.
3. Demonstrated experience managing teams, budgets, and high-volume operations.
4. Strong knowledge of animal shelter operations, including intake, population management, and outcome-based decision making.
5. Working knowledge of animal behavior, disease prevention, sanitation standards, and humane handling practices for dogs and cats.
6. Understanding of veterinary protocols and ability to collaborate effectively with clinical teams on medical care and population health.
7. Knowledge of applicable laws and regulations, including Carson City Municipal Code and Nevada Revised Statutes, or ability to quickly learn and apply them.
8. Experience with shelter management systems and data tools, with the ability to use data to inform decisions and improve outcomes.
9. Proven leadership skills, including hiring, coaching, performance management, and fostering a high-performing, accountable team.
10. Strong operational, problem-solving, and organizational skills, with the ability to manage competing priorities in a fast-paced environment.
11. Excellent communication and customer service skills, including the ability to handle sensitive or escalated situations with professionalism and empathy.
12. Ability to work in a physically and emotionally demanding environment, including handling animals, lifting up to 50 pounds, and working evenings, weekends, and emergencies as needed; must obtain euthanasia certification and maintain a valid driver’s license.

General Requirements

1. 18 years of age or older.
2. Ability to work autonomously, manage multiple tasks, and meet deadlines efficiently.
3. Staying updated on community developments, particularly in animal welfare.
4. High degree of accuracy and meticulous attention to detail.
5. Excellent verbal, written, and observational skills.
6. Self-starter with a goal-oriented mindset, willing to exceed prescribed work and time schedules to meet deadlines.
7. Possession of a valid Driver’s License with valid registration and insurance for personal vehicles, essential for positions requiring driving.
8. Demonstrated commitment to the welfare of animals and alignment with the mission of the Nevada Humane Society.
9. Consistently treat animals with compassion and respect, both professionally and personally, and promote these values to others.
10. Strict adherence to all local regulations concerning the ownership and care of personal animals.
11. Comprehensive understanding of pet behavior and care, with the capability to handle various animals safely and responsibly.
12. Maintaining a consistently positive and professional demeanor is essential.
13. A sincere interest in the Nevada Humane Society’s mission and vision.

Position-Specific Desired Experience

1. Experience in same or related position in a nonprofit setting-preferably animal welfare.
2. Record of continually increasing responsibilities with measurable results.
3. A sincere interest in Organization’s mission and vision and increasing visibility within the community.

General Desired Experience

1. Experience in same or related position in a nonprofit setting-preferably animal welfare.
2. Record of continually increasing responsibilities with measurable results.

Additional Beneficial Qualifications

1. College degree.
2. Experience in a nonprofit agency.
3. Animal welfare experience.