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CoachHub is the leading global talent development platform that enables organizations to create a personalized, measurable and scalable coaching program for the entire workforce, regardless of department and seniority level.

Position: Customer Success Manager – Southern EMEA

Location: Home Office (Germany, Spain or UK)

Language requirements:

• English native-level or full business proficiency required.
• French or Italian is a strong plus, ideally at the same level.

The Role

We're looking for a Customer Success Manager to join our Southern EMEA team. You'll own a portfolio of mid-market and enterprise clients, including global accounts with a Middle East, Latam, Spanish, Italian and or French footprint, and you'll be their most important relationship at CoachHub.

This isn't a reactive support role. You'll be a strategic partner - guiding clients from onboarding through to long-term expansion, proving the business value of coaching at every step, and building the kind of trust that makes renewal conversations straightforward.

What You'll Do

• Own the full client journey From onboarding through adoption and value realization you hold the thread. You work closely with your sales partner to align on strategy and make sure every client milestone is met with intention - not improvisation.
• Turn goals into tangible outcomes You build activation plans, define success metrics and develop coaching playbooks that connect what clients want to achieve with what CoachHub delivers. You make the value visible - in data, in stories, in results.
• Be the voice of your clients internally You channel client feedback to Product, flag risks before they become problems and coordinate across internal teams to make sure your clients always experience CoachHub at its best. You don't wait for issues to escalate - you see them coming.
• Lead strategic reviews that open doors You run Executive Business Reviews that go beyond reporting. You show ROI, surface growth opportunities and influence senior stakeholders - often turning a renewal conversation into an expansion one.
• Educate, inspire and embed coaching Through workshops, webinars and one-on-one conversations, you help clients integrate coaching into their L&D programmes, leadership initiatives and transformation agendas. You're not just selling a platform - you're helping build a coaching culture.
• Contribute to a team that practices what it preaches. You share what's working, support your peers and bring your own growth mindset to everything you do. We coach others - we should be coachable too.

What You Bring

• At least 3 years in a Customer Success or Account Management role, ideally within a technology-enabled services or HR tech environment
• English fluency is essential - native-level or full business proficiency required. French or Italian is a strong plus, ideally at the same level.
• A consistent track record of hitting retention and growth targets - you know what good looks like and you know how to get there
• Executive presence: you're as comfortable in a C-suite conversation as you are troubleshooting with a day-to-day programme lead
• A data-driven approach to problem-solving - you use insight to prioritize, act and demonstrate impact
• Strong self-organization and genuine comfort with ambiguity; you thrive in fast-moving environments where priorities shift
• Familiarity with HR, L&D, leadership development or coaching is a meaningful advantage - you'll hit the ground running if you already speak this language

What We Offer

• Own it, grow with it - Competitive salary and equity for everyone; when CoachHub grows, you grow
• Coaching isn't just our product - Access to your own certified coach, AIMY™, and stretch opportunities that push you beyond your current role
• Work the way that works for you - Remote-first, with flexible options, Wellbeing Days and a Volunteering Day, plus holidays above the legal minimum
• A culture that welcomes change - No two days look the same; we experiment, learn fast and recognize people who bring fresh thinking
• Work that means something - Mission-driven from the inside out; our product changes lives, and so does the work behind it

Our Commitment to Inclusive Hiring

At CoachHub, we're building a workplace where everyone can thrive. We welcome people of all backgrounds, identities, and lived experiences - because diverse teams create better ideas, deeper empathy, and bigger impact.

If you're excited about the role but don't tick every box, we encourage you to apply. Growth starts with taking a chance.