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Job Title: EMS Director

Department: EMS

Reports to: EMS Committee

Supervises: All EMS staff

This position functions as the Chief Executive Officer for the Ambulance Service and carries the title of EMS Director. Responsibilities include finance, human resources, quality assurance, public relations, billing, training center, managing staff, and supervising all aspects of ambulance service operations.

This position is ultimately responsible for the oversight and management of organizational responsibilities involving all aspects of the Ambulance Service. Duties include, but are not limited to the following:

• Liaison between the EMS service staff and the County Administrator.
• Responsible for carrying out County Board directives.
• Liaison between service and County-wide municipalities.
• Provide information and address requests of municipalities within the County.
• Attend meetings of local municipalities on request.
• Develop and implement new programs to facilitate and improve the service.
• Review and update the State required Operational Plan.
• Maintain current staff organizational chart and roster on WARDS and WI EMS Licensing.
• Manage the implementation and continuation of the Incident Command System during multi-agency and multi-casualty incidents.
• Attend EMS-related meetings and conferences at the State and National levels, to assure up-to-date knowledge on current topics, trends, and upcoming changes.
• Implement and manage programs such as Community EMS; Legal Blood Draws, ET3, TEMS, etc.
• Maintain a current knowledge of all laws, rules, regulations, and standards of care that govern the provision of emergency medical care to patients at the service’s level of licensure.
• Ensure compliance with all local, state, and federal laws, rules, and regulations governing the service. Areas of compliance include labor, State regulations, and provision of emergency medical care.
• Direct the preparation of the annual budget.
• Direct the preparation of necessary reports of service activity.
• Assist with researching and obtaining adequate insurance for the service covering general liability, professional medical malpractice, vehicle liability, workers compensation and errors and omissions.
• Secure alternate funding, research, and obtain any available grant monies to supplement budget.
• Oversee preparation of grant applications, written plans, or any other requirements.
• Liaison with service Medical Director.
• Manage QA/CQI issues with the physician.
• Liaison with the hospitals and medical community.
• Address and resolve issues raised by the hospitals and other medical facilities.
• Review and develop medical protocols.
• Review and develop policies and procedures.
• Manage Public Relations items.
• Create an environment that clearly demonstrates teamwork and professionalism.
• Maintain cooperative relations with fellow employees.
• Provide leadership and guidance to staff and set standards for job performance and apply them consistently with guidelines for training and provide feedback to employees.
• Assess employee needs and address problems and issues through an effective action plan.
• Function independently but capable of interdependent relationships.
• Maintain confidentiality of information deemed sensitive.
• Assure that ambulances and equipment meet state standards at all times and are able to pass state inspections.
• Supervise the development of new programs to improve the level of medical care provided by the service.
• Maintain a working knowledge and liaison with all branches of public safety and other specialties that require interaction, including: first responder groups, lifeguards, park rangers, ski patrol and neighboring EMS services.
• Supervise the negotiation of contract pricing on disposable goods, equipment, and services utilized by the service.
• Assure the service complies with all state and federal employment regulations, standards, and practices.
• Ensure that staffing levels are appropriate to the needs of the service.
• Assist with determining employee benefits that are cost effective and meet the needs of the service.
• Assure that the service complies with industry standards, state, and federal standards as well as medical control standards of quality assurance and continuous quality improvement programs.
• Assure necessary programs are provided to employees to address remedial training needs.
• Assure compliance with all Federal and State regulations and Billing practices.

• High School Diploma or equivalent required.
• Wisconsin Paramedic licensure.
• Valid ACLS and PALS certification required.
• Valid Healthcare Provider CPR Certification required.
• Valid Driver’s License. Must meet vehicle insurance company requirements.
• Must be at least 21 years old to operate an emergency vehicle.

• Minimum of 2 years of experience as a Paramedic in a 911 setting.
• 2 or more years of experience managing and leading a team.
• Residency within 30 minutes of the Lafayette County EMS station is required throughout employment.

• Fills department schedule as needed to ensure full schedule.
• Responds for second ambulance requests if available, be on-call while primary crew takes transfers if available.
• Picks up open on duty crew shifts as available.
• Attends meetings as needed.

• Ability to use full range of body motion and dexterity to allow significant handling, transferring, pushing/pulling, and lifting of patients and equipment.
• Ability to frequently lift, carry, push or pull up to 50 pounds, and occasionally lift, carry, push or pull over 50 pounds.
• Ability to stand and or walk 80-90% of shift; and sit 10-20% of shift.
• Ability to use good hand/eye coordination, and finger dexterity.
• Ability to use good perception and discrimination related to odor, color, and textures.
• Ability to use good perception and discrimination related to functional visual ability and depth perception; sound perception; and functional speech.
• Ability to frequently bend, twist, balance, and reach above and below shoulder level; as well as occasionally kneel and climb as necessary to perform job duties.
• Ability to wear gloves and other protective equipment.
• Ability to work irregular hours.

• Ability to deal with pressure to meet deadlines, to be accurate, to handle constantly changing situations, and to create a positive work environment.
• Ability to deal with a variety of people, stressful situations, and handle conflict, while maintaining a positive work environment.
• Ability to communicate in a professional manner both verbally and in writing.
• Ability and willingness to gain new skills and knowledge necessary for the performance of essential job functions.
• Ability to give receive and analyze information for the performance of essential job functions.

• Exposure to disagreeable odors, communicable diseases, and bodily fluids.
• Exposure to the chemical compounds of medications and treatments.
• Exposure to chemicals such as disinfectants, cleaners, soaps, etc.
• Exposure to plastic, and other materials used for personal protective equipment.
• Exposure to noise and distractions.
• Exposure to unpredictable behaviors.

Management Statement: This job description is not intended to be all inclusive. The employee will also perform other reasonable job-related duties as assigned by the supervisor and/or other management personnel. Management reserves the right to change job responsibilities, duties and hours as needs prevail. This document is for management communication only and is not intended to imply a written or implied contract of employment.