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Executive Cx Analyst Jobs (NOW HIRING)

Braze

Director, CX Business Systems

Chicago, IL · On-site

... CX executive leadership, and drive the adoption of AI across the CX technology stack. Responsibilities: * Lead and develop a high-performing team of Business Systems Analysts (BSA) and Technical ...

Braze

Director, CX Business Systems

New York, NY · On-site

... CX executive leadership, and drive the adoption of AI across the CX technology stack. Responsibilities: * Lead and develop a high-performing team of Business Systems Analysts (BSA) and Technical ...

Braze

Director, CX Business Systems

Austin, TX · On-site

... CX executive leadership, and drive the adoption of AI across the CX technology stack. Responsibilities: * Lead and develop a high-performing team of Business Systems Analysts (BSA) and Technical ...

Braze

Director, CX Business Systems

San Francisco, CA · On-site

... CX executive leadership, and drive the adoption of AI across the CX technology stack. Responsibilities: * Lead and develop a high-performing team of Business Systems Analysts (BSA) and Technical ...

NICE

Director, Business Consulting, VRS, CX

OR · On-site +1

... Analytics and AI-driven capabilities. This role oversees a team of business consultants and ... Serve as a trusted advisor to senior customer executives, linking solution capabilities to KPI ...

Keste

$180 - $240/hr

Collaborate with business analysts and stakeholders to gather requirements, define business ... Present solutions to customers at multiple levels, from SMEs up to C level executives, while ...

NICE

Director, Business Consulting, VRS, CX

... Analytics and AI-driven capabilities. This role oversees a team of business consultants and ... Serve as a trusted advisor to senior customer executives, linking solution capabilities to KPI ...

Andrew Reise

CX Consultant

Overland Park, KS · Remote

... executives can't stop nodding at. And you're genuinely curious about what AI can do to make that ... analytical horsepower and a gift for data storytelling. You're a strategic thinker and a hands-on ...

SAP

Solution Sales Expert - CX

Milano, TX · On-site

Role Overview The Solution Sales Executive (SSE) is a strategic sales role that combines deep SAP ... Analytical mindset with a focus on problem-solving and continuous improvement * Fluency in both ...

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Executive Cx Analyst information

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How much do executive cx analyst jobs pay per year?

As of Sep 6, 2026, the average yearly pay for executive cx analyst in the United States is $73,261.00, according to ZipRecruiter salary data. Most workers in this role earn between $52,500.00 and $87,000.00 per year, depending on experience, location, and employer.

What are the most commonly searched types of Cx Analyst jobs?

The most popular types of Cx Analyst jobs are:

Executive Cx Analyst jobs near you

Senior Manager, Customer Experience

Ogc Global

Manhattan, NY • On-site, Remote

Full-time

This job post has expired 1 day ago. Applications are no longer accepted.

Job description

About the Role
We are seeking a seasoned Senior Manager, Customer Experience to lead a high-impact, embedded customer experience (CX) program within a Fortune 500 company. In this role, you will act as a strategic advisor and hands-on program leader, responsible for shaping, executing, and scaling the client's CX strategy while managing a multidisciplinary team and serving as the primary consulting partner to senior stakeholders. This role blends consulting leadership, program management, team leadership, and client relationship ownership, with a strong focus on turning customer insights into measurable business impact.
Key Responsibilities:
CX Program Leadership
  • Own and lead the end-to-end CX program for a major client
  • Design and evolve CX frameworks, measurement systems, and operating models
  • Translate customer insights into clear, actionable business recommendations
  • Ensure alignment between CX initiatives and broader business strategy and goals
  • Drive continuous improvement of CX metrics (NPS, CSAT, journey KPIs, etc.)

Client Management & Consulting
  • Serve as the senior embedded CX advisor to client leadership teams
  • Build trusted relationships with executives across marketing, product, operations, and service
  • Lead workshops, presentations, and strategic sessions with stakeholders
  • Influence decision-making through data-driven storytelling and insights
  • Identify new opportunities to expand CX impact within the organization

Team Leadership & Management
  • Manage and develop a team of CX analysts / consultants / researchers
  • Allocate work streams, set priorities, and ensure high-quality delivery
  • Mentor team members and support their professional growth
  • Foster a high-performance, collaborative, and insight-driven culture

Insights, Analytics & Execution
  • Oversee customer research, survey programs, and journey analytics
  • Ensure rigorous data quality, methodology, and storytelling standards
  • Partner with data and analytics teams to derive advanced insights
  • Translate complex datasets into executive-ready narratives and dashboards

Program & Stakeholder Management
  • Manage multiple CX work streams and ensure timely delivery of outputs
  • Coordinate across internal teams and client stakeholders
  • Maintain governance, reporting cadences, and program documentation
  • Identify risks, dependencies, and escalation paths proactively

  • 6-10 years of experience in Customer Experience, Management Consulting, or Customer Insights roles
  • Proven experience leading CX programs for large, complex organizations
  • Strong background in consulting or embedded client-facing roles
  • Experience managing teams and developing talent
  • Deep understanding of CX methodologies, journey mapping, and customer research
  • Strong quantitative and analytical skills (Excel, BI tools, survey platforms; SQL/Python a plus)
  • Excellent executive communication and storytelling skills
  • Ability to operate in a fast-paced, client-facing environment with multiple stakeholders

Apply