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VP, State Government Affairs

Atlanta, GA · On-site +1

$220K - $275K/yr

This executive will act as the primary steward of our corporate reputation in state capitols ... risk, consumer choice, and business strategy. * Public Representative: As a senior face of ...

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Executive Consumer Affairs information

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$11K

$70.9K

$153K

How much do executive consumer affairs jobs pay per year?

As of Aug 8, 2026, the average yearly pay for executive consumer affairs in the United States is $70,879.00, according to ZipRecruiter salary data. Most workers in this role earn between $45,500.00 and $72,000.00 per year, depending on experience, location, and employer.

What is the difference between Executive Consumer Affairs vs Consumer Relations Manager?

AspectExecutive Consumer AffairsConsumer Relations Manager
CredentialsTypically requires a bachelor's degree in business, marketing, or related field; certifications like Certified Customer Service Manager (CCSM) are commonSimilar credentials; often holds a bachelor's degree in business or communications; certifications like CCSM are also valued
Work EnvironmentCorporate offices, customer service departments, or regulatory agenciesCustomer service centers, corporate offices, or client-facing settings
Employer & Industry UsageUsed in industries like retail, finance, and healthcare to oversee consumer policies and complianceCommon in retail, hospitality, and service industries to manage customer relationships and feedback

Both roles focus on customer satisfaction and require similar credentials. The Executive Consumer Affairs role often involves higher-level strategic responsibilities and regulatory compliance, while the Consumer Relations Manager emphasizes direct customer interaction and relationship management. Understanding these distinctions helps in choosing the right career path or job search focus.

What cities are hiring for Executive Consumer Affairs jobs? Cities with the most Executive Consumer Affairs job openings:
What are the most commonly searched types of Consumer Affairs jobs? The most popular types of Consumer Affairs jobs are:
What states have the most Executive Consumer Affairs jobs? States with the most job openings for Executive Consumer Affairs jobs include:
Executive Consumer Affairs jobs near you

VP, Communications and Public Affairs

The Aspen Group

Chicago, IL • On-site

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 15 days ago

Job description

The Aspen Group (TAG) is one of the largest and most trusted retail healthcare business support organizations in the U.S. and has supported over 20,000 healthcare professionals and team members at more than 1,300 health and wellness offices across 48 states in four distinct categories: dental care, urgent care, medical aesthetics, and animal health. Working in partnership with independent practice owners and clinicians, the team is united by a single purpose: to prove that healthcare can be better and smarter for everyone. TAG provides a comprehensive suite of centralized business support services that power the impact of five consumer-facing businesses: Aspen Dental, ClearChoice Dental Implant Centers, WellNow Urgent Care, Chapter Aesthetic Studio, and Lovet Pet Health Care. Each brand has access to a deep community of experts, tools and resources to grow their practices, and an unwavering commitment to delivering high-quality consumer healthcare experiences at scale.
As a reflection of our current needs and planned growth we are very pleased to offer an opportunity to join our dedicated team as Vice President, Communications and Public Affairs. The Vice President, Communications and Public Affairs is the senior leader responsible for protecting, shaping and advancing The Aspen Group's (TAG) external reputation across media, public discourse and community engagement. This role oversees TAG's earned media strategy, crisis and issues management, social care and real-time response and philanthropy/community engagement efforts. This role exists to ensure that TAG and its brands show up with credibility, discipline and empathy especially in moments that matter. The VP, External Affairs serves as a key counselor to senior leadership and a central point of coordination for reputational risk, external narrative control and community impact.
Core Responsibilities
Public Affairs Strategy & Leadership
  • Own TAG's enterprise external affairs strategy end-to-end - earned media, crisis, social care, community engagement and public affairs with a single, cohesive narrative at the center.
  • Serve as the primary reputational steward for TAG and its portfolio brands, proactively shaping how the organization is perceived by media, consumers, policymakers and communities.
  • Partner with the SVP, Head of Communications to align external affairs execution with enterprise narrative and brand strategy.
  • Advise executive leadership with clear, commercially-grounded counsel on reputational risk, emerging issues and external opportunity not just communication tactics.

Media Relations & Executive Positioning
  • Drive a proactive earned media program that positions TAG and its portfolio brands - Aspen Dental, ClearChoice, WellNow, Chapter and Lovet as authoritative voices in their respective categories, unified by a common narrative of accessible, high-quality care - across national, regional, trade and digital media.
  • Build and protect executive visibility for TAG's senior leadership, with a focus on thought leadership that advances the brand's commercial and reputational agenda.
  • Ensure enterprise messaging, brand narratives and executive communications are consistent, credible and differentiated across all external channels.
  • Counsel and prepare executives for high-stakes media, public and policy engagements with rigor and specificity.

Crisis, Issues & Reputation Risk Management
  • Own TAG's crisis and issues management function - serving as the operational lead during any incident with reputational, legal, or consumer impact, with a mandate to contain, respond and resolve with speed.
  • Engineer crisis readiness as infrastructure: playbooks, escalation protocols, scenario planning and executive preparation that are tested and current - not built reactively.
  • Anticipate reputational risk across a 1,500-location, multi-brand, multi-state footprint - identifying patterns before they become incidents.
  • Lead cross-functional coordination with Legal, Risk, HR, Operations and Brand to ensure disciplined, aligned responses that protect the enterprise and its patients.
  • Overse social care and real-time digital engagement as a frontline patient experience and brand protection function - measuring it accordingly.

Public Affairs & Regulatory Narrative
  • Build and maintain TAG's public affairs capability, managing the external narrative in regulatory, legislative and policy environments across the states in which TAG operates.
  • Develop relationships with key external stakeholders - trade associations, advocacy groups, healthcare coalitions that expand TAG's credibility and influence beyond earned media.
  • Ensure TAG's voice is present and credible in policy conversations relevant to healthcare access, workforce and consumer experience.

Philanthropy & Community Engagement
  • Lead TAG's community engagement and philanthropic strategy as a reputational and brand equity driver with measurable outcomes tied to earned media, local market impact and mission storytelling.
  • Ensure every signature initiative and partnership advances TAG's narrative on access and care - not just goodwill and is activated consistently across brand, field and operations teams.
  • Set clear ROI expectations for philanthropic investment: media impressions earned, communities reached, stories generated.

Team Leadership & Cross-Functional Partnership
  • Build, lead and develop a high-performing External Affairs team across PR, crisis/issues, social care, community engagement and public affairs.
  • Establish clear accountability, decision-making frameworks and performance metrics for all external affairs functions operating with the same rigor expected of a revenue-generating team.
  • Navigate a complex, matrixed environment across Brand, Marketing, Legal, Risk, HR and Operations with the credibility and relationships to move fast when it matters.
  • Build processes and capabilities that scale with a growing multi-brand organization, reducing single-point-of-failure risk and increasing team velocity.

Qualifications & Experience
  • 15+ years of experience in external affairs, corporate communications, public relations, or reputation management, with demonstrated senior-level leadership.
  • Proven experience leading crisis and issues management in complex, high-visibility environments.
  • Strong media relations expertise, including executive positioning and national media engagement.
  • Experience overseeing social care or real-time engagement functions strongly preferred.
  • Demonstrated ability to connect philanthropy and community engagement to broader reputation and brand objectives.
  • Exceptional judgment, executive presence and ability to operate calmly under pressure.
  • Experience in healthcare, consumer services, retail, or regulated industries strongly preferred.
  • Outstanding written, verbal and interpersonal communication skills.

If you are an applicant residing in California, please view our privacy policy here:
https://careers.aspendental.com/us/en/tag-privacy-policy-for-california-employees
  • Salary: Annual pay range: $230,000 - $290,000, plus bonus/incentives
  • A generous benefits package that includes paid time off, health, dental, vision, and 401(k) savings plan with match

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