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Executech

IT Service Director

Spokane, WA · On-site

$110 - $150/hr

Service Director (People Leadership · Execution · Accountability) Role Summary The Service Director is accountable for the performance, development, and operational execution of a service team ...

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How much do executech jobs pay per hour?

As of Sep 4, 2026, the average hourly pay for executech in the United States is $26.34, according to ZipRecruiter salary data. Most workers in this role earn between $15.14 and $30.77 per hour, depending on experience, location, and employer.

What is Executech?

Executech is an IT services and consulting company that provides managed IT support, cybersecurity, cloud services, and technology solutions for businesses of all sizes. Their team offers both remote and on-site assistance, helping organizations manage their IT infrastructure efficiently and securely. Executech aims to deliver personalized technology solutions to improve business productivity and minimize downtime. They serve clients across various industries, focusing on reliable, responsive IT support.

What types of projects and clients can I expect to work with as an IT technician at Executech?

At Executech, IT technicians typically work with a wide range of clients, from small businesses to larger organizations across various industries. You can expect to handle projects involving network setup, cybersecurity, cloud migrations, and ongoing technical support. The work environment is highly collaborative, with technicians often partnering with other team members and client representatives to troubleshoot issues and deliver solutions. This diverse project exposure provides valuable hands-on experience and opportunities to deepen your technical skills.

What are the key skills and qualifications needed to thrive as an IT support specialist at Executech, and why are they important?

To thrive as an IT Support Specialist at Executech, you need a strong foundation in troubleshooting, network administration, and customer service, often supported by a degree in information technology or related certifications like CompTIA A+ or Network+. Familiarity with remote desktop tools, Windows/Mac OS, Office 365, and ticketing systems such as ConnectWise is typically required. Excellent communication, problem-solving abilities, and patience help you deliver effective support and build trust with clients. These skills ensure rapid resolution of technical issues, client satisfaction, and seamless IT operations for Executech's customers.

What is the difference between Executech vs Network Technician?

AspectExecutechNetwork Technician
CertificationsCompTIA A+, Network+ (often)CompTIA Network+, Cisco CCNA (common)
Work EnvironmentManaged IT services, client sites, help deskNetwork setup, troubleshooting, maintenance
Industry UsageIT service providers, MSPsIT support, networking companies

Executech is an MSP providing managed IT services, while a Network Technician focuses on installing and maintaining network infrastructure. Both roles often require similar certifications and work in IT environments, but Executech offers broader managed services, whereas Network Technicians specialize in networking tasks.

Does Executech offer remote IT support?

Executech provides remote IT support services as part of its offerings, allowing technicians to assist clients virtually using remote access tools. Many IT support roles at Executech involve remote troubleshooting, network management, and remote system monitoring, often requiring familiarity with remote support software and certifications such as CompTIA A+ or Network+.
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Executech jobs near you
Infographic showing various Executech job openings in the United States as of August 2026, with employment types broken down into 100% Full Time. Highlights an 87% Physical, and 13% Remote job distribution, with an average salary of $54,791 per year, or $26.3 per hour.

IT Service Director

Executech

Spokane, WA • On-site

$110 - $150/hr

Other

Posted 7 days ago

Job description

Service Director (People Leadership · Execution · Accountability)

Role Summary

The Service Director is accountable for the performance, development, and operational execution of a service team within the centralized support model. This role owns team outcomes (SLA, CSAT, utilization/billable efficiency, and quality), runs coaching and performance management, and ensures consistent workflow discipline, escalation handling, and continuous improvement.

Core Responsibilities
  • People leadership for a defined team (typically 6–10 engineers depending on complexity and escalation load): hiring input, onboarding quality, 1:1s, development plans, and performance management.
  • Own team execution: SLA attainment, queue health, escalation throughput, and ticket quality.
  • Run a QA program for ticket quality and coaching: audits, calibration, feedback loops, and trend remediation.
  • Capacity and workforce management: schedule coverage, on-call/after-hours planning (where applicable), utilization and billable-efficiency management.
  • Escalation ownership: ensure major incidents are led appropriately, communications are clear, and post-incident follow-up occurs.
  • Drive continuous improvement: identify process/tooling gaps, partner with peers and leadership, and deliver improvements that reduce repeat incidents.
  • Operate in a metric-driven cadence: weekly performance reviews, monthly calibration, quarterly planning for training/standards.
  • Partner cross-functionally with TAM/vCIO, Projects, and Security functions to ensure clean handoffs and client outcomes.
Team Outcome Targets
  • SLA compliance: ≥ 90% (rolling 90-day).
  • CSAT: ≥ 97% positive (rolling 90-day).
  • Billable efficiency: ≥ 85% billable efficiency (rolling 90-day, = 32 hours/week).
  • QA program: implement and maintain a scored QA rubric; improve team QA trend over time.
Client Interaction Scope
  • Engage clients as needed for escalations, service-impacting issues, and confidence restoration.
  • Ensure clients receive timely, plain-language updates during incidents.
Skills & Experience
  • Experience leading technical teams in an MSP or enterprise IT environment.
  • Strong operational awareness and comfort with metric-driven management (SLA, CSAT, utilization, efficiency, quality).
  • Technical credibility: able to assess escalations, coach engineers, and evaluate troubleshooting rigor.
  • Ability to deliver candid coaching and performance management with clarity and fairness.
  • Comfort owning process/tooling improvements and coordinating across teams.
IMPACT Expectations
  • Integrity: lead fairly; address issues directly; maintain transparency and consistency.
  • Mindset: focus on continuous improvement of team performance, tools, and execution maturity.
  • Passion: maintain urgency around service quality; advocate for team success and client outcomes.
  • Accountability: own team results; set clear expectations; hold the line on standards.
  • Client-Centric: protect client experience during escalations while keeping clean ownership boundaries with TAMs/PSMs.
  • Teamwork: build trust, psychological safety, and cross-team collaboration.
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