Job Summary:
Executech is a company focused on providing technical solutions across diverse systems and platforms. They are seeking a Senior Professional Services Engineer to design, implement, and validate solutions, partnering with clients and the sales team to meet business objectives while providing technical support and mentorship.
Responsibilities:
โข Design, Configure, and implement Network and Server infrastructure.
โข Work with project managers and clients throughout the life cycle of projects, provide feedback throughout, communicate and address issues that arise.
โข Provide mentorship through resolution as time permits.
โข Field telephone calls, email communication, attend meetings.
โข Develop clear and professional documentation on implementations and hand off to support teams/clients at the close of projects.
โข Rely on extensive knowledge and professional discretion to achieve goals
Qualifications:
Required:
โข 7-10 + years of IT Systems and Network Engineering experience
โข Bachelorโs degree in related area or experience equivalent
โข Expert with Windows Server Infrastructure
โข Expert knowledge of M365 technology
โข Expert knowledge of VMware / Hyper-V virtualization solutions
โข Extensive firewall, routing, and switching knowledge and experience
โข Experience with dynamic routing protocols (BPG, OSPF, etc.)
โข Excellent organizational, written and verbal communication skills a must
โข Excellent project management skills
โข Excellent mentorship skills, patience and guidance to Executech Staff
โข 5 years project experience
โข Professional, pleasant and patient in demeanor
โข Must have the ability to listen intently to staff and clients as needed
โข Help reinforce image and professionalism of the Executech Professional Services team and organization through polished professional communications and interactions
โข Exceptional customer service orientation, high degree of professionalism, and ability to work with minimal supervision
โข Must have demonstrated maturity in judgment and ability to provide clear and concise guidance to others
โข Must be flexible, prioritize workload, able to manage multiple tasks, and have strong attention to detail
โข Ability to communicate successfully with business clients, explaining technical issues in clear, understandable terms
โข Ability to use PSA software to document work performed on tickets in an expedient manner
โข Exceptionally self-reliant and self-directed.
โข Expert in multiple specialties (Server, Storage, VDI, AD, DNS)
โข Extremely proficient with network troubleshooting and topologies
โข Extensive experience with multiple hardware for networks (WAN Accelerators, Wi-Fi, Storage, Servers, and Networking)
Preferred:
โข Microsoft Azure experience is a plus
โข ConnectWise, Automate and Auvik experience a plus
Company:
Executech is a provider of IT services including IT management, networks, servers, computers, hosted email, website, exchange and backup. Founded in 1999, the company is headquartered in South Jordan, USA, with a team of 51-200 employees. The company is currently Growth Stage.