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Executech Jobs (NOW HIRING)

Executech

IT Service Engineer II

Santa Ana, CA · On-site

$80K - $100K/yr

Role SummaryThe Service Engineer II independently resolves more complex issues and assumes full ownership for end-to-end resolution. This role requires stronger technical judgment, efficiency ...

Executech

IT Service Engineer II

Anaheim, CA · On-site

$80K - $100K/yr

Role Summary The Service Engineer II independently resolves more complex issues and assumes full ownership for end-to-end resolution. This role requires stronger technical judgment, efficiency ...

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How much do executech jobs pay per hour?

As of Jun 10, 2026, the average hourly pay for executech in the United States is $26.34, according to ZipRecruiter salary data. Most workers in this role earn between $15.14 and $30.77 per hour, depending on experience, location, and employer.

What is Executech?

Executech is an IT services and consulting company that provides managed IT support, cybersecurity, cloud services, and technology solutions for businesses of all sizes. Their team offers both remote and on-site assistance, helping organizations manage their IT infrastructure efficiently and securely. Executech aims to deliver personalized technology solutions to improve business productivity and minimize downtime. They serve clients across various industries, focusing on reliable, responsive IT support.

What are the key skills and qualifications needed to thrive as an IT Support Specialist at Executech, and why are they important?

To thrive as an IT Support Specialist at Executech, you need a strong foundation in troubleshooting, network administration, and customer service, often supported by a degree in information technology or related certifications like CompTIA A+ or Network+. Familiarity with remote desktop tools, Windows/Mac OS, Office 365, and ticketing systems such as ConnectWise is typically required. Excellent communication, problem-solving abilities, and patience help you deliver effective support and build trust with clients. These skills ensure rapid resolution of technical issues, client satisfaction, and seamless IT operations for Executech's customers.

What is the difference between Executech vs Network Technician?

AspectExecutechNetwork Technician
CertificationsCompTIA A+, Network+ (often)CompTIA Network+, Cisco CCNA (common)
Work EnvironmentManaged IT services, client sites, help deskNetwork setup, troubleshooting, maintenance
Industry UsageIT service providers, MSPsIT support, networking companies

Executech is an MSP providing managed IT services, while a Network Technician focuses on installing and maintaining network infrastructure. Both roles often require similar certifications and work in IT environments, but Executech offers broader managed services, whereas Network Technicians specialize in networking tasks.

What types of projects and clients can I expect to work with as an IT technician at Executech?

At Executech, IT technicians typically work with a wide range of clients, from small businesses to larger organizations across various industries. You can expect to handle projects involving network setup, cybersecurity, cloud migrations, and ongoing technical support. The work environment is highly collaborative, with technicians often partnering with other team members and client representatives to troubleshoot issues and deliver solutions. This diverse project exposure provides valuable hands-on experience and opportunities to deepen your technical skills.
More about Executech jobs
What cities are hiring for Executech jobs? Cities with the most Executech job openings:
What job categories do people searching Executech jobs look for? The top searched job categories for Executech jobs are:
Executech jobs near you
Infographic showing various Executech job openings in the United States as of June 2026, with employment types broken down into 100% Full Time. Highlights an 100% Physical job distribution, with an average salary of $54,791 per year, or $26.3 per hour.
IT Service Engineer II

IT Service Engineer II

Executech

Santa Ana, CA • On-site

$80K - $100K/yr

Full-time

Posted 11 days ago

Job description

Role SummaryThe Service Engineer II independently resolves more complex issues and assumes full ownership for end-to-end resolution. This role requires stronger technical judgment, efficiency, proactive communication, and disciplined execution in a metric-driven environment.Key Responsibilities
  • Resolve issues beyond Service Engineer I scope across devices, identity, Microsoft 365, networking fundamentals, and core business systems.
  • Own tickets end-to-end, including client updates, coordination with vendors/carriers, and confirmation of resolution.
  • Apply structured troubleshooting and demonstrate sound judgment on when to escalate vs. continue investigation.
  • Contribute to operational improvement: identify recurring issues, recommend remediation, and update KB/runbooks.
  • Mentor Service Engineer I staff through shadowing, pairing, and high-quality escalation feedback.
  • Use scripting/automation where appropriate for repeatable tasks (e.g., PowerShell for standard admin actions) under approved standards.
  • Support security posture through correct handling of identity verification, suspicious activity, and incident escalation workflows.
Typical Work Scope (Examples)
  • Multi-step M365 administration (licenses, groups, mailbox permissions, SharePoint/Teams access issues) with judgment and minimal supervision.
  • Endpoint and device management (Intune policies, device compliance basics, BitLocker recovery, Autopilot resets) within SOP.
  • Identity and access management troubleshooting (Conditional Access impacts, SSO issues, MFA/Authenticator edge cases).
  • Backup/DR and security tooling triage (agent health, failed jobs, initial containment actions per incident SOP).
  • PSA/RMM improvements: suggests workflow fixes; flags recurring issue trends with evidence.
Performance Expectations (KPIs)
  • SLA compliance: ≥ 90% (rolling 90-day).
  • CSAT: ≥ 97% positive (rolling 90-day).
  • Utilization: 90% utilization target.
  • Billable efficiency: ≥ 80% billable efficiency (rolling 90-day).
  • Ticket quality: meets documentation/time-entry standards; participates in QA audits.
  • QA target: ≥ 90/100 (< 85/100 triggers coaching plan).
Skills & Experience
  • 2–5 years of IT support experience with increasing complexity (MSP experience strongly preferred).
  • Strong working knowledge of Microsoft 365 administration, identity, device management, and common MSP toolsets.
  • Able to prioritize effectively under SLA pressure while maintaining quality and client communication.
  • Comfortable performing intermediate troubleshooting across multiple systems and documenting evidence.
  • Working knowledge of PowerShell fundamentals and willingness to build safe automation (reviewed/approved).
Certification Expectations
  • Hold (or actively pursue) one Microsoft role-based certification aligned to daily responsibilities (e.g., MD-102 or MS-102).
  • AZ-104 is recommended for engineers working regularly in Azure/M365 administration and is required for Senior promotion readiness.
  • (Equivalent experience may be considered where appropriate.)
IMPACT Expectations
  • Integrity: make sound technical decisions; follow standards under pressure; escalate appropriately.
  • Mindset: continuously improve skills; adapt quickly to new tooling/standards; apply feedback independently.
  • Passion: own outcomes, not tasks; bring energy to problem-solving and client experience.
  • Accountability: drive tickets to resolution; meet KPI expectations consistently; keep work visible and up to date.
  • Client-Centric: manage expectations with proactive updates and clear next steps.
  • Teamwork: share knowledge; mentor; contribute constructively to execution improvements.

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