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Event Software Jobs in Michigan (NOW HIRING)

Detroit Lions

Event Day Ticket Resolution

Detroit, MI · On-site

The Event Day Ticket Resolution position will be the first point of contact for all in-person ... Must demonstrate a high level of technological competency and proficiency on the ticketing software

Kiongroup

Software Consultant

Grand Rapids, MI

The Software Consultant designs, costs, and proposes solutions that optimize aging customer control ... This role requires up to 10% travel, including site visits and team events. We offer: * Career ...

Kiongroup

Software Consultant

Grand Rapids, MI

The Software Consultant designs, costs, and proposes solutions that optimize aging customer control ... This role requires up to 10% travel, including site visits and team events. We offer: * Career ...

Kion Group AG

Software Consultant

Grand Rapids, MI · On-site

The Software Consultant designs, costs, and proposes solutions that optimize aging customer control ... This role requires up to 10% travel, including site visits and team events. We offer: * Career ...

BS&A

Software Developer

Bath, MI · On-site

... events BS&A Software uses E-Verify as part of the I-9 process to verify the work eligibility of all new hires. BS&A Software provides Equal Employment Opportunity to all employees and applicants for ...

FastTek

Software Engineer

Dearborn, MI · On-site

Software Engineer #1049758 * Employees in this job function are responsible for designing ... Exposure to BTP services like SAP Build, Event Mesh, or ABAP Cloud (Steampunk) is highly preferred.

Echo Global Logistics

Software Engineer

Warren, MI

Strong background in event-driven architectures and distributed systems * Experience with ... software development experience * 3+ years of experience deploying and maintaining services on ...

New

Echo Global Logistics

Software Engineer

Warren, MI · On-site +1

Strong background in event-driven architectures and distributed systems * Experience with ... software development experience * 3+ years of experience deploying and maintaining services on ...

RouteOne

Software Engineer-Database

Farmington Hills, MI

$112K - $135K/yr

Software Engineer - Database (SQL) The Software Engineer - Database will join an Agile development ... Actively participate at internal community of practice events to help with continuous learning.

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Event Software information

What are the key skills and qualifications needed to thrive as an Event Software Specialist, and why are they important?

To thrive as an Event Software Specialist, you need expertise in event management processes, strong IT skills, and a relevant degree or experience in software support. Familiarity with popular event management platforms (like Cvent or Eventbrite), CRM systems, and troubleshooting methodologies is often necessary. Exceptional communication, problem-solving abilities, and customer service orientation help specialists effectively support event organizers and attendees. These skills ensure smooth event operations, high user satisfaction, and quick resolution of technical issues.

What is event software?

Event software refers to digital tools or platforms designed to help plan, manage, and execute events such as conferences, meetings, trade shows, or virtual gatherings. These solutions often provide features like online registration, ticketing, scheduling, attendee engagement, analytics, and virtual event hosting. By automating many tasks and centralizing information, event software streamlines the event planning process and enhances the attendee experience. It can be used by event organizers, venues, or businesses to improve efficiency and track event success.

How does an Event Software Specialist typically collaborate with event planners and other teams during the planning process?

Event Software Specialists work closely with event planners, marketing teams, and technical staff to ensure seamless integration and operation of event management platforms. They are often responsible for customizing software to meet specific event needs, providing training for users, and troubleshooting technical issues as they arise. Regular communication with stakeholders is essential to gather requirements and provide updates, making collaboration and adaptability key aspects of the role. This teamwork helps deliver successful events and ensures that the technology supports all event objectives.

What is the difference between Event Software vs Event Coordinator?

AspectEvent SoftwareEvent Coordinator
CredentialsNone required, often familiarity with software toolsEvent planning certifications or experience
Work EnvironmentOffice-based, software training, remote optionsOn-site event venues, client meetings
Industry UsageUsed across event planning, marketing, hospitalityDirectly manages event execution
Primary FocusManaging event logistics through softwarePlanning and coordinating events manually

Event Software and Event Coordinators work closely in the event industry. While Event Software involves using digital tools to streamline planning and management, Event Coordinators handle the hands-on organization of events. Both roles are essential, with software supporting the coordinator's tasks to ensure successful event execution.

What are popular job titles related to Event Software jobs in Michigan? For Event Software jobs in Michigan, the most frequently searched job titles are:
What job categories do people searching Event Software jobs in Michigan look for? The top searched job categories for Event Software jobs in Michigan are:
What cities in Michigan are hiring for Event Software jobs? Cities in Michigan with the most Event Software job openings:
Event Software jobs near you
Event Day Ticket Resolution

Event Day Ticket Resolution

Detroit Lions

Detroit, MI • On-site

Full-time

Posted 11 days ago

Job description

The Event Day Ticket Resolution position will be the first point of contact for all in-person customer service ticket authentication support during entry to Ford Field events. This position will provide exceptional in-person ticket services support while quickly completing any required ticket delivery and barcode authentication research at event entry. This position will serve as a primary point of contact for all stadium operations support staff regarding handheld ticket scanning equipment and general ticketing inquiries.
ESSENTIAL FUNCTIONS (including, but not limited to):The Event Day Ticket Resolution position will have daily responsibilities including, without limitation, the following:
  • Will work directly with Ticket Office Supervisors (Ticket Services & Ticket Fulfillment and Distribution) to ensure that all ticketed fans have an enjoyable experience at gate entry
  • Efficiently and proactively facilitate in person customer/client services at gate entry
  • Primary point of contact for all in person customer service ticket authentication support during event entry
  • Complete required ticket authentication research
  • Efficiently troubleshoot, resolve and document ticket delivery/scanning service cases at the entry gate
  • Ensure escalated customer service issues are efficiently resolved, documented, tracked, and properly escalated to ticket office lead support and management
  • Demonstrate proactive awareness of ticket entry activity to ensure proper staff coverage throughout the duration of the event
  • Assist with handheld scanner distribution, collection, and hardware auditing post-event

NONESSENTIAL FUNCTIONS:
  • Ability to make decisions during high-pressure situations
  • Maintain organization of tasks and event documents
  • Ability to work well with people; must have exceptional interpersonal skills
  • Must demonstrate a high level of technological competency and proficiency on the ticketing software
  • Attention to detail, organized, and a general understanding of basic accounting principles
  • Must be able to work a flexible schedule including evenings, weekends, and holidays
  • Attendance and punctuality are imperative, as well as adjusting to a flexible schedule to ensure event minimum availability requirements of 75% are maintained
  • Will accept other responsibilities and duties required by the supervisor consistent with the objectives and essential functions of this position. Such responsibilities shall be incorporated into the position description if they are ongoing.

QUALIFICATIONS/REQUIREMENTS
  • High school and/or GED required. College degree or equivalent professional experience preferred
  • Experience in customer service and guest relations required
  • Experience and training in retail or professional setting preferred
  • A high degree of technological competence and point of sale experience required
  • Exceptional customer service, interpersonal, and writing skills
  • Working knowledge of Microsoft Office products
  • Requires a friendly, outgoing personality with genuine enjoyment in interacting with and helping fans as we strive to deliver the best guest experience to all Ford Field guests
  • Ability to respond effectively to the most sensitive inquiries or complaints
  • Must be reliable and exhibit commitment to meeting both the work schedule and job requirements
  • Excellent oral and written communication skills
  • Ability to speak in a professional manner via telephone/in person with guests, fans and staff
  • Required to be available for a minimum of 75% of all events at Ford Field, with scheduled event day shifts of roughly five hours
  • Requires work out of Ford Field in Detroit, MI
  • You may use AI as a tool in creating your application, but this role is powered by human talent-your judgment, experience, and character are integral. Please let your personal talent shine.

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