The Event & Operations Manager is responsible for leading day-to-day operations across our fleet of Kona Ice entertainment vehicles, including team leadership, event coordination, hub operations, inventory management, and customer experience.
This role blends:
Operations leadership
Hub and logistics management
Event coordination
Community engagement
Key Responsibilities
Team Leadership
Hire, train, and develop Kona Ice drivers and event crew
Foster a positive, high-energy team culture
Create schedules and ensure proper staffing for events
Coach team members to deliver excellent customer service
Conduct performance feedback and team training
Event & Operations Management
Coordinate daily truck routes and event logistics
Ensure trucks are fully stocked and ready before events
Oversee event setup, service flow, and breakdown
Monitor event performance and sales results
Support relationships with schools, sports leagues, and community partners
Operations Hub & Logistics Management
Oversee operations hub organization and operational readiness
Manage inventory including syrups, cups, spoons, napkins, and supplies
Ensure trucks are properly stocked and staged for events
Coordinate receiving and storage of inventory shipments
Maintain inventory levels and reorder supplies as needed
Ensure operations hub cleanliness, safety, and efficiency
Organize truck restocking and post-event inventory reconciliation
Assist with equipment maintenance and operational readiness of trucks
Fleet Management
Ensure trucks are clean, organized, and operational
Track vehicle maintenance and service needs
Coordinate minor equipment repairs and preventative maintenance
Maintain operational readiness of machines, freezers, and equipment
Customer Experience & Community Engagement
Deliver fun, engaging customer experiences at events
Represent Kona Ice professionally in the community
Build relationships with schools, youth sports leagues, event organizers, and local businesses
Help grow Kona Ice's presence across the region
Ideal Candidate
You are:
Energetic and positive
Highly organized and detail oriented
Comfortable leading a team
Able to manage multiple moving parts simultaneously
Comfortable working both in the operations hub and at events
You thrive in a fast-paced environment where every day is different.
Qualifications
Preferred qualifications:
2+ years leadership or operations management experience
Experience in hospitality, food service, retail, logistics, or operations management
Strong organizational and scheduling skills
Excellent interpersonal and communication skills
Valid driver's license with clean driving record
Ability to work weekends and seasonal peak periods
Physical Requirements
Ability to drive Kona Ice entertainment vehicles
Ability to lift 3050 lbs of product or supplies
Ability to stand for extended periods during events
Comfortable working outdoors and in a warehouse environment
Compensation & Benefits
Competitive salary
Performance-based incentives
Leadership growth opportunities
Fun, energetic work environment
Free Kona Ice
Why Join Kona Ice?
This isn't a typical operations job.
You'll help bring joy to schools, fundraisers, sports events, and community gatherings while leading a team that loves what they do.
If you enjoy leading teams, organizing operations, and creating memorable experiences, we'd love to meet you.
Company Information
Kona Ice is one of the fastest-growing mobile food franchises in the United States, bringing fun, flavor, and community engagement to schools, sports tournaments, festivals, and neighborhood events.
Our trucks deliver more than shaved icewe deliver energy, smiles, and unforgettable experiences.