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Evening Telus Customer Service Jobs (NOW HIRING)

TELUS

Disability Assistant

Detroit, MI · On-site

The ideal candidate has 2 years of call center customer service experience * High School Diploma ... TELUS Health is an Equal Opportunity Employer that aims to foster an inclusive culture that ...

Telus Digital

Technical Analyst

Charlotte, NC · On-site

$100K - $110K/yr

... AI, customer service, and in-store solutions, TELUS Digital enables seamless, trusted, and digitally powered experiences that meet customers wherever they are - all backed by the secure ...

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Evening Telus Customer Service information

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How much do evening telus customer service jobs pay per hour?

As of Aug 7, 2026, the average hourly pay for evening telus customer service in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as an Evening Telus Customer Service representative?

To thrive as an Evening Telus Customer Service Representative, you need strong communication skills, problem-solving abilities, and familiarity with customer service protocols, usually supported by a high school diploma or equivalent. Proficiency with customer relationship management (CRM) software, call center systems, and sometimes bilingual abilities are advantageous. Patience, active listening, and adaptability are vital soft skills for managing customer concerns and maintaining service quality during evening hours. These skills and qualities ensure efficient issue resolution, customer satisfaction, and smooth operations during less supervised shifts.

What are some common challenges faced by Evening Telus Customer Service representatives, and how can they be managed effectively?

Evening Telus Customer Service representatives often encounter high call volumes and customers with urgent issues, which can be stressful. Managing these challenges involves staying organized, practicing active listening, and utilizing available support resources such as knowledge bases and escalation protocols. Working during evening hours may also mean collaborating more with remote or cross-functional teams, so strong communication skills and adaptability are crucial. Many representatives find that regular feedback sessions and peer support help them continuously improve their performance and manage workload stress.

What is an Evening Telus Customer Service representative?

Evening Telus Customer Service representatives are employees who assist Telus customers with their inquiries, issues, and service needs during evening hours. They handle tasks such as answering questions about accounts, troubleshooting technical problems, processing payments, and providing information on Telus products and services. These representatives are trained to deliver excellent customer support and ensure customer satisfaction outside of typical business hours. Their work helps Telus maintain 24/7 customer assistance and meet the needs of clients who require help in the evening.

What is the difference between Evening Telus Customer Service vs Evening Bell Customer Service?

AspectEvening Telus Customer ServiceEvening Bell Customer Service
Required CredentialsHigh school diploma, customer service experienceHigh school diploma, customer service experience
Work EnvironmentCall centers, remote or office-basedCall centers, remote or office-based
Employer & IndustryTelus telecommunicationsBell telecommunications
Common Search & ComparisonCustomer support roles in telecomCustomer support roles in telecom

Both roles involve providing customer support in the telecommunications industry, often requiring similar skills and credentials. The main difference lies in the employer—Telus versus Bell—each with its own brand and service offerings. Both positions typically operate in call centers, with similar work environments and responsibilities, making them common points of comparison for job seekers in telecom customer service roles.

More about Evening Telus Customer Service jobs
What cities are hiring for Evening Telus Customer Service jobs? Cities with the most Evening Telus Customer Service job openings:
What are the most commonly searched types of Telus Customer Service jobs? The most popular types of Telus Customer Service jobs are:
What states have the most Evening Telus Customer Service jobs? States with the most job openings for Evening Telus Customer Service jobs include:
What job categories do people searching Evening Telus Customer Service jobs look for? The top searched job categories for Evening Telus Customer Service jobs are:
Evening Telus Customer Service jobs near you
Infographic showing various Evening Telus Customer Service job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 19% Part Time, and 3% Contract. Highlights an 92% Physical, 1% Hybrid, and 7% Remote job distribution, with an average salary of $39,098 per year, or $18.8 per hour.

Customer Service Representative - Evening Shift

NORC at the University of Chicago

Wichita, KS • On-site

$17.98/hr

Other

Retirement

Posted 4 days ago

Job description

Customer Service Representative - Evening Shift

Apply now Job no: 503936 Work type: Intermittent Location: Wichita, KS Capability Area: Call Center

JOB DESCRIPTION:

*Individuals who are Spanish-language proficient at a conversational level, are encouraged to apply for our Bilingual Customer Service Representative (Spanish/English) position.**

NORC is seeking individuals to work as Customer Service Representatives, internally known as Telephone Interviewers. In this role, you will conduct interviews over the phone with no sales pressure or quotas. Your work will directly contribute to understanding pressing issues such as:

  • the cost and access to healthcare,
  • the impact of higher education on the labor force,
  • and many other topics that inform social policy.

This position is strictly on-site at the NORC call center. Employees are required to report to the office daily.

IDEAL CANDIDATE:

The ideal candidate for this role:

  • has good communication skills and basic computer knowledge,
  • enjoys speaking with people from diverse backgrounds and professions,
  • is looking for a flexible part-time working schedule, and 
  • is available to work evening hours, weeknights and weekends.

RESPONSIBILITIES:

  • Gain the cooperation of respondents over the phone in order to complete a survey by being persuasive and appropriately assertive.
  • Administer survey using a pre-written script.
  • Record survey answers verbatim.
  • Maintain neutral and objective communication with respondents.
REQUIRED SKILLS:
  • Ability to talk on the phone within close proximity of others in a large and potentially loud call center.
  • Knowledge of Windows, such as sending email or opening and using a web browser to search for information.
  • Ability to sit and use a telephone headset, dial phone numbers, use a computer keyboard, and read a script off a standard-size computer monitor for up to four hours continuously.
  • At least 18 years of age.
  • Legally authorized to work in the United States.
SALARY AND BENEFITS:

The pay for this position will be $17.98 per hour, which is based on geographic location.

This position is classified as intermittent. Intermittent staff are eligible for the following benefits:

  • Telephone Interviewers working on the NIS project are eligible for an increase to their 403(b) account. NORC will contribute to an individually owned, fully vested retirement account with TIAA at a rate of $5.09 for each hour worked, and contributions will be made on a quarterly basis.
  • 403(b) Retirement Plan
  • Paid sick leave
  • Paid holidays
  • Paid orientation and training
  • Free counseling and referrals through NORC's Employee Assistance Program (EAP)
  • Discount programs - like travel and electronics

NORC's Approach to Equity and Transparency

Pay and benefits transparency helps to reduce wage gaps. As part of our commitment to pay equity and salary transparency, NORC includes a salary range for each job opening along with information about eligible benefit offerings. At NORC, we take a comprehensive approach to setting salary ranges and reviewing raises and promotions, which is overseen by a formal Salary Review Committee (SRC).

WHO WE ARE:

NORC at the University of Chicago is an objective, non-partisan research institution that delivers reliable data and rigorous analysis to guide critical programmatic, business, and policy decisions. Since 1941, NORC has conducted groundbreaking studies, created and applied innovative methods and tools, and advanced principles of scientific integrity and collaboration.

EEO STATEMENT:

NORC is an equal opportunity employer. NORC evaluates qualified applicants without regard to race, color, religion, sex, gender, national origin, disability, status as a protected veteran, sexual orientation, and other legally protected characteristics.

Advertised: August 3, 2026 Central Daylight Time Applications close:

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