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Evening Remote Collections Specialist Jobs (NOW HIRING)

ADT

Remote Collections Specialist

Jacksonville, FL · On-site +1

$20/hr

... collections including taking payments from customers and/or setting up payment arrangements, advising required payment amount * Customer Service experience in a remote setting * Multi Computer-screen ...

NES1

Remote Collections Specialist

Solon, OH · On-site +1

$17 - $20/hr

This is a fully remote position open to candidates located anywhere in the United States except for ... debt collections experience and strong negotiation skills to WORK FROM HOME. If you are driven ...

MoneySolver

Collections Specialist

Jacksonville, FL · On-site +1

$17/hr

This is a full time, fully remote role. Applicants must reside in FL, GA, IL, KY, MI, NC or VA. We're looking for a Collections Specialist who is passionate about delivering exceptional service while ...

Pavago

Collections Specialist

$19 - $25.50/hr

Collections Specialist Position Type: Full-Time, Remote Working Hours: U.S. Business Hours About the Role We are hiring a results-driven Collections Specialist to take ownership of past-due accounts ...

City of New York

Collections Specialist

Manhattan, NY · On-site +1

$20.25 - $27.50/hr

This position may be eligible for remote work up to 2 days per week, pursuant to the Remote Work ... COLLECTIONS SPECIALIST (FINANC - 54877 Qualifications A baccalaureate degree from an accredited ...

City of New York

Collections Specialist

Manhattan, NY · On-site +1

$20.25 - $27.50/hr

This position may be eligible for remote work up to 2 days per week, pursuant to the Remote Work ... COLLECTIONS SPECIALIST (FINANC - 54877 Qualifications A baccalaureate degree from an accredited ...

Coral Connect LLC

Collections Specialist

Boca Raton, FL · Remote

$17.50 - $23.75/hr

Collections Specialist - Pharmacy & AIC Infusion Company Bio: Coral Connect, LLC ("Coral") is a ... Location: Remote with limited travel to client locations, internal business meetings, and other ...

Coral Connect LLC

Collections Specialist

Boca Raton, FL · On-site +1

$17.50 - $23.75/hr

Collections Specialist - Pharmacy & AIC Infusion Company Bio: Coral Connect, LLC ("Coral") is a ... Location: Remote with limited travel to client locations, internal business meetings, and other ...

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How much do evening remote collections specialist jobs pay per hour?

As of Aug 30, 2026, the average hourly pay for evening remote collections specialist in the United States is $21.46, according to ZipRecruiter salary data. Most workers in this role earn between $17.79 and $24.04 per hour, depending on experience, location, and employer.

What is an evening remote collections specialist?

An Evening Remote Collections Specialist is a professional who works primarily during evening hours to contact individuals or businesses with overdue accounts, often from a remote location such as their home. Their main responsibility is to recover outstanding payments by communicating with debtors via phone, email, or online platforms. They negotiate payment arrangements, update account information, and follow legal and company guidelines throughout the collections process. This role requires strong communication and negotiation skills, as well as the ability to handle sensitive conversations with empathy and professionalism.

What are the key skills and qualifications needed to thrive as an evening remote collections specialist?

To thrive as an Evening Remote Collections Specialist, you need strong negotiation abilities, attention to detail, and a high school diploma or equivalent. Familiarity with collections management software, CRM systems, and secure payment processing tools is typically required. Excellent communication, resilience, and problem-solving skills help build rapport with clients and handle difficult conversations effectively. These skills are essential for maximizing debt recovery rates while maintaining positive customer relations in a remote, after-hours environment.

What are some typical challenges an evening remote collections specialist might face, and how can they be addressed?

Evening Remote Collections Specialists often encounter challenges such as reaching customers outside standard business hours, managing high call volumes, and handling difficult conversations with individuals experiencing financial hardship. To address these challenges, it is important to develop strong communication and negotiation skills, utilize company-provided scripts and resources, and maintain a professional yet empathetic approach. Leveraging digital tools and keeping organized records can also help streamline workflows and ensure compliance with regulations.

What is the difference between Evening Remote Collections Specialist vs Remote Credit Analyst?

AspectEvening Remote Collections SpecialistRemote Credit Analyst
CredentialsHigh school diploma or equivalent; collections or customer service experienceBachelor's degree in finance, economics, or related field; financial analysis certifications
Work EnvironmentRemote, evening hours, focused on debt recoveryRemote, standard or flexible hours, focused on credit evaluation
Industry UsageFinancial services, healthcare, utilitiesBanking, lending, financial institutions
Search IntentJobs involving debt collection in evening hoursJobs analyzing creditworthiness remotely

The Evening Remote Collections Specialist primarily focuses on recovering overdue payments during evening hours, requiring customer service skills and experience in collections. In contrast, a Remote Credit Analyst evaluates credit data to assess risk, often requiring financial certifications. Both roles are remote but differ in their core functions and industry applications.

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Evening Remote Collections Specialist jobs near you
Infographic showing various Evening Remote Collections Specialist job openings in the United States as of August 2026, with employment types broken down into 87% Full Time, 11% Part Time, and 2% Contract. Highlights an 78% Physical, 2% Hybrid, and 20% Remote job distribution, with an average salary of $44,646 per year, or $21.5 per hour.

Remote Collections Specialist

Jacksonville, FL • On-site, Remote

ADT
Personal Services • 10K+ employees

7.0

Company rating: 7.0 out of 10

Based on 139 frontline employees who took The Breakroom Quiz

44th of 118 rated security

Paid breaks

Respectful managers

Uninterrupted breaks

Learn more about ADTexternal

$20/hr

Full-time

Medical, Life, Retirement, PTO

Re-posted 4 days ago

Job description


Position Summary:
ADT is committed to hiring team members who are passionate about providing exceptional customer service - people who understand the importance of customer satisfaction and what it means to their career development. As a company that is well-positioned to continue meeting and exceeding our customers' evolving needs, ADT also takes pride in upholding a rewarding work experience for all of our team members.
Duties and Responsibilities:
  • Resolve inbound and outbound calls by using multiple applications and screens.
  • Respond to general billing inquiries to review and resolve account issues.
  • Ability to negotiate and obtain payments today or postdate within 7 days.
  • Direct customers to appropriate team within ADT if issue is outside the scope of the collection's role.
  • Ability to clearly explain billing charges and answer any questions related to billing.
  • Ask probing questions to overcome objections by utilizing negotiation skills.
  • Meet minimal standards/goals monthly.
  • Meet all compliance and QA standards.
  • Flexibility with special projects which may require overtime.
  • Maintain appropriate attendance and adherence goals.
  • High speed internet required: DSL, Cable or Fiber internet service with the ability to hardwire via ethernet from cable modem to your PC.
  • 5G Home Internet and Fixed wireless internet are NOT accepted providers.
  • Internet speeds of at least 25 mbps to download and 15 mbps to upload.

Education/Certification:
  • High school diploma or equivalent.

Experience:
  • Minimum of one (1) years in first-party collections (non-A/R), specific relatable experience includes: Car loan, financial and credit card collections including taking payments from customers and/or setting up payment arrangements, advising required payment amount
  • Customer Service experience in a remote setting
  • Multi Computer-screen navigation, multiple applications, strong negotiation skills

Skills:
  • Basic typing, math, and problem-solving skills
  • Strong communication and verbal skills
  • Ability to multitask with multiple computer programs.
  • PC experience and/or ability to learn basic functions.

Training:
This role is onsite training in our Jacksonville, Florida location for 4 weeks training and 4 weeks onboarding onsite before transitioning to a remote work from home.
Training time: 8:30am - 5:30pm EST (30 min lunch).
Schedule: Our department is closed on weekends and most holidays, allowing our employees to enjoy every weekend off!
This role offers a shift schedules ranging from 11:30am to 12:30pm EST start time Monday - Friday.
Pay and Benefits Disclosure:
The starting hourly rate for this position is $17.00 per hour and will reach $20.00 per hour after 24 weeks of employment. (You will receive incremental increases of .50 every 4 weeks until the rate of $20.00 is reached).
We offer employees access to healthcare benefits, a 401(k) plan and company match, short-term and long-term disability coverage, life insurance, wellbeing benefits and paid time off among others. Employees accrue up to 120 hours in their first year. Your accrual rate increases after your first year. We also offer 6 paid holidays.
The anticipated end date for application submission is 9/15/2026. The role is scheduled to start 10/12/2026.
About the Team
Company Overview:
ADT has been in the business of helping save lives since 1874. As the #1 smart home security provider in the U.S., we help protect and connect families, businesses and larger commercial customer every day. Our continuous innovation, advanced technology and strategic partnerships deliver products and services that help protect life and valuables, whether at home, your business or on the go. And as times change, so do we. Above all, our mission is clear: we help save lives for a living. Looking for a career where you can make a real impact? Join our team today and put purpose behind your paycheck. #WeAreADT
Check out more about life at ADT here.
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About ADT

Sourced by ZipRecruiter

At ADT Commercial, we are in the business of helping people and organizations to protect what matters most to them. Building upon ADT's 145-year legacy, we secure the livelihoods and futures of critical commercial environments, retail location, educational campuses, healthcare facilities and financial institutions across the U.S. as an industry-leading security, fire and life safety systems integrator. We strive to have the most experienced and technically trained and talented teams in the industry, driven by excellence at every turn. At ADT Commercial, we truly believe that our people are the difference - for our organization, the customers we serve and the communities we protect. When you're a part of ADT Commercial, you'll have the opportunity to be a part of that difference every day. With more than 300 locations, a deep national presence, and comprehensive portfolio of solutions and services, our employees are always poised for career advancement and growth. For more information, visit www.adtcommercial.com or follow us on LinkedIn and Facebook.

Industry

Personal services

Company size

10,000+ Employees

Headquarters location

Boca Raton, FL, US

Year founded

1874

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