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Evening Customer Service Jobs in Boca Raton, FL (NOW HIRING)

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How much do evening customer service jobs pay per hour?

As of Aug 8, 2026, the average hourly pay for evening customer service in Boca Raton, FL is $17.84, according to ZipRecruiter salary data. Most workers in this role earn between $14.62 and $19.86 per hour, depending on experience, location, and employer.

What are some common challenges faced by evening customer service representatives and how can they be managed?

Evening Customer Service representatives often handle higher call volumes and more urgent issues, as customers may reach out after regular business hours with time-sensitive concerns. Additionally, working later shifts can require extra focus to maintain energy and attention to detail. To manage these challenges, it's important to establish a consistent routine, stay organized with clear documentation, and utilize team communication tools to ensure seamless handoffs between shifts. Many companies also provide additional support and resources during evening hours to help address these unique demands.

What is the difference between Evening Customer Service vs Night Customer Service?

AspectEvening Customer ServiceNight Customer Service
Work HoursTypically 4 PM to 10 PMUsually 10 PM to 6 AM
Work EnvironmentRetail stores, call centers, hospitalityCall centers, emergency support, 24/7 services
Required CredentialsCustomer service experience, basic computer skillsSimilar credentials, sometimes additional safety training
Industry UsageRetail, hospitality, customer supportCustomer support, emergency services, logistics

Both Evening Customer Service and Night Customer Service roles involve assisting customers during non-standard hours. The main difference lies in their shift timings and work environments. Evening roles typically end by early night, while Night Customer Service covers late-night to early morning shifts, often in 24/7 industries. Credentials are similar, focusing on customer support skills. Understanding these differences helps job seekers find roles aligned with their schedules and career goals.

What are the key skills and qualifications needed to thrive as an evening customer service representative?

To thrive as an Evening Customer Service Representative, you need strong communication skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, phone systems, and email platforms is often required. Patience, adaptability, and a calm demeanor are soft skills that help you handle customer concerns effectively, especially during off-peak hours. These abilities ensure responsive and reliable service, which is crucial for maintaining customer satisfaction outside normal business hours.

What is an evening customer service representative?

Evening customer service representatives are professionals who assist customers during evening hours, typically after standard business hours. Their responsibilities include answering inquiries, resolving issues, processing orders, and providing information about products or services. These roles are especially important for businesses that operate late or around the clock, ensuring customers receive support at all times. Evening shifts may appeal to those seeking flexible schedules or supplementing daytime commitments. Strong communication skills and patience are essential for success in this role.
What are the most commonly searched types of Customer Service jobs in Boca Raton, FL? The most popular types of Customer Service jobs in Boca Raton, FL are:
What cities near Boca Raton, FL are hiring for Evening Customer Service jobs? Cities near Boca Raton, FL with the most Evening Customer Service job openings:
Evening Customer Service jobs near you
Infographic showing various Evening Customer Service job openings in Boca Raton, FL as of August 2026, with employment types broken down into 1% As Needed, 83% Full Time, 14% Part Time, and 2% Contract. Highlights an 91% Physical, 1% Hybrid, and 8% Remote job distribution, with an average salary of $37,102 per year, or $17.8 per hour.

Theatre Customer Service Manager

Florida Atlantic University

Boca Raton, FL • On-site

$50K - $55K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 4 days ago

Florida Atlantic University rating

6.6

Company rating: 6.6 out of 10

Based on 20 frontline employees who took The Breakroom Quiz

497th of 616 rated colleges and universities

Job description

Apply now to join FAU, where tomorrow begins.


For more information on everything FAU has to offer, please visit www.fau.edu/jobs.


Note: Current FAU employees must apply as an internal applicant by logging into their existing Workday employee account.

Position Summary:

The Theatre and Dance Department at Florida Atlantic University is seeking a Theatre Customer Service Manager in Boca Raton, FL.

To provide an excellent patron experience at all performances, the Service Manager oversees the supervision and training of the head ushers and volunteers. This position coordinates multiple venue performances on the same evening with volunteer and staff assistance, ensuring excellent customer service from front-of-house staff.

This role manages the front of house operations, in conjunction with or in the absence of the chair or director by making decisions regarding production emergencies, safety, and financial interests of the college. This Service Manager provides leadership in emergency situations, including fire alarm and inclement weather warnings.

Summary of Responsibilities:

  • Learn, assist, and train in evacuation procedures and emergency conditions.

  • Exhibit appropriate, professional, and corporate demeanor, considerable tact, and courtesy when interacting with members of the public in a variety of situations.

  • Distribute information, manage and coordinate Head Ushers, Volunteers, Parking Garage, and Police activity.

  • Staff and organizes all public and preview performances.

  • Manages printed program distribution and secures programs and other patron materials.

  • Maintains the appearance of the lobby and all public areas; communicates with Facilities as necessary to ensure a clean environment.

  • Resolves conflicts with any patron issues.

  • Trains, schedules and/or supervises Assistant House Managers and Backup House Managers.

  • Recruits and coordinates volunteer ushers.

  • Coordinates performance timelines with stage management, including preshow chats, curtain speeches, intermission, and post-show chats.

  • Maintains ticket-scanning equipment, hearing impaired devices, and walkie-talkies for communicating with stage manager.

  • Prepare and distribute appropriately all identified Front of House reports.

  • Works closely with chairs and directors to ensure proper front of house staff is in place for all performances.

  • Post proper directional signage, guiding patrons to the correct theatre.

  • Attend pre-audience previews as needed to support production operations.

  • Manage late seating in accordance with departmental/college policy.

  • Coordinate with box office to address unique seating requests for VIP, award judges, and critics.

  • Performs job-related duties as assigned.

FAU Benefits and Perks

If Benefits & Perks are important to you, then FAU is the place to be! Working at FAU has its perks! In addition to helping drive change and having a positive impact by supporting our students, staff, and faculty, FAU offers:

  • Excellent benefit packages including Medical (PPO/HMO $50 per month single & $180 per month family), Dental, Vision, Life Insurance, Flexible Spending plans, Employee Assistance Program (EAP) and much more.

  • State retirement options including tax-deferred annuities and Roth 403(b) plans.

  • State employees Public Service Loan Forgiveness (PSLF) program.

  • Sick Leave Pool Program.

  • Paid time off (eligible employees) including vacation and sick leave, 1 personal day, 9 paid holidays, and paid winter break (at President's discretion).

  • Paid Community Engagement Volunteer Service Day

  • Employee Educational Scholarship Program (EESP) for eligible Staff/Faculty - Tuition assistance after 6 months of full-time employment. For in-unit faculty, the EESP program may be extended to spouses and dependent children (eligibility rules apply).

For details on FAU's amazing offers visit us at https://www.fau.edu/hr/benefits/index.php

Explore Living in Palm Beach County

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Minimum Qualifications:

A master's degree from an accredited institution in an appropriate area of specialization; or a bachelor's degree from an accredited institution in an appropriate area of specialization and two years of appropriate experience required.
Ability to perform the physical demands of the position including objects weighing up to 50 pounds required.

Salary:

$50,000 - $55,000 Annually.

College or Department:

A&L: Theatre & Dance

Location:

Boca Raton

Work Days and Hours:

Days and Hours for this position vary, and will include nights, weekends and holidays as the program and shows require.

Application Deadline:

2026-08-17

Special Instructions to Applicant:

APPLICATION DOCUMENTS REQUIRED:
Resume
Cover letter
OFFICIAL SEALED TRANSCRIPTS REQUIRED:
Final candidate will be required to have official, sealed transcripts and original NACES evaluation, if applicable, sent from their educational institution to Human Resources prior to the start of employment.
PRE-EMPLOYMENT SCREENINGS REQUIRED:
Selected candidates must successfully complete and pass all employment screenings prior to the start of employment. Employment screenings may include a criminal background check (level I and level II), motor vehicle check, credit check, reference checks, alcohol, and drug screening check.
REQUEST FOR ACCOMMODATIONS:
Individuals with disabilities requiring accommodations may contact the Office of Civil Rights and Title IX at 561-297-3004 or send an email at accommodate@fau.edu. To contact Human Resources, please call 561-297-3057. For communication assistance call 7-1-1.

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