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Etrade Customer Service Jobs (NOW HIRING)

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Etrade Customer Service information

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How much do etrade customer service jobs pay per hour?

As of Sep 11, 2026, the average hourly pay for etrade customer service in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What is Etrade customer service?

Etrade Customer Service is a support service provided by E*TRADE to assist customers with their brokerage accounts, trading issues, technical problems, and general inquiries. The customer service team can help with account setup, password resets, navigating the E*TRADE platform, and resolving transaction or funding issues. They are available through phone, live chat, and email to ensure that clients have a smooth and efficient experience when managing their investments. E*TRADE is known for providing quick and knowledgeable support to both new and experienced investors.

What are some common challenges faced by Etrade customer service representatives, and how are they addressed within the team?

Etrade Customer Service representatives often encounter challenges such as resolving complex account issues, handling high call volumes during market volatility, and explaining intricate financial products to clients. To address these, team members receive robust training, have access to knowledge bases and escalation procedures, and work in a collaborative environment where colleagues and supervisors are readily available for support. Regular team meetings and feedback sessions also help in sharing best practices and staying updated on new policies or tools.

What are the key skills and qualifications needed to thrive as an E*TRADE customer service representative, and why are they important?

To thrive as an E*TRADE Customer Service Representative, you need a solid understanding of financial products, customer account management, and often a relevant associate’s or bachelor’s degree. Familiarity with CRM software, online trading platforms, and potentially FINRA Series 7 or 63 licensing is highly valuable. Strong communication, problem-solving abilities, and patience help you effectively assist clients and resolve complex issues. These skills ensure clients receive accurate support, fostering trust and satisfaction in a competitive financial services environment.

What is the difference between Etrade Customer Service vs Etrade Financial Advisor?

AspectEtrade Customer ServiceEtrade Financial Advisor
Required CredentialsBasic customer service training, sometimes FINRA licensingFINRA Series 7 and 63 licenses, CFP certification often preferred
Work EnvironmentCall centers, online support, remote or in-officeOffice-based, client meetings, personalized financial planning
Employer & Industry UsageUsed by Etrade for client support rolesUsed by Etrade for investment advice and portfolio management

While Etrade Customer Service representatives assist clients with account issues and basic inquiries, Etrade Financial Advisors provide personalized investment advice and financial planning. The roles differ mainly in credentials, responsibilities, and client interaction level, with Customer Service focusing on support and Advisors on financial guidance.

Is Etrade Customer Service good?

Etrade Customer Service representatives are responsible for assisting clients with account inquiries, trading issues, and technical support. The quality of service can vary based on individual interactions, but the company generally emphasizes professional training and customer satisfaction. Many agents use tools like CRM systems to resolve issues efficiently.
More about Etrade Customer Service jobs

What cities are hiring for Etrade Customer Service jobs?

Cities with the most Etrade Customer Service job openings:

What states have the most Etrade Customer Service jobs?

States with the most job openings for Etrade Customer Service jobs include:

Infographic showing various Etrade Customer Service job openings in the United States as of September 2026, with employment types broken down into 1% As Needed, 76% Full Time, 20% Part Time, and 3% Contract. Highlights an 92% Physical, 1% Hybrid, and 7% Remote job distribution, with an average salary of $39,098 per year, or $18.8 per hour.

Head of Brand and Performance Marketing, EquityZen - Executive Director

New York, NY • On-site

Morgan Stanley
Finance and Insurance • 10K+ employees

Full-time

Re-posted 20 days ago


Key responsibilities

  • Lead the development and execution of brand and performance marketing programs aimed at customer acquisition and engagement across Morgan Stanley ecosystem.

  • Build, monitor, and optimize paid media campaigns across channels including Google Ads, Facebook, Instagram, and LinkedIn.

  • Plan and execute automated lifecycle marketing campaigns using marketing automation tools to nurture long-term relationships with investors and shareholders.


Morgan Stanley rating

8.3

Company rating: 8.3 out of 10

Based on 158 frontline employees who took The Breakroom Quiz


Job description

Morgan Stanley is a leading global financial services firm providing a wide range of investment banking, securities, investment management and wealth management services. The Firm's employees serve clients worldwide including corporations, governments and individuals from more than 1,200 offices in 43 countries.
As a market leader, the talent and passion of our people is critical to our success. Together, we share a common set of values rooted in integrity, excellence and strong team ethic. Morgan Stanley can provide a superior foundation for building a professional career - a place for people to learn, to achieve and grow. A philosophy that balances personal lifestyles, perspectives and needs is an important part of our culture.
EquityZen, a part of Morgan Stanley, is a leading marketplace for pre-IPO investments, connecting shareholders of private companies with accredited investors. Through its category-leading technology and innovative approach, EquityZen delivers data-driven insights and tools that empower its 800,000 users to navigate the private markets with confidence. Having completed more than 51,000 private placements in nearly 500 private companies, EquityZen is on a mission to deliver "Private Markets for the Public." EquityZen is looking for a Head of Brand and Digital Marketing for Morgan Stanley Private Markets to join our growing team.
Responsibilities:
In this role, you will lead the development of the brand strategy and exeute marketing programs aimed at customer acquisition and engagement across the Morgan Stanley ecosystem (Morgan Stanley at Work, ETRADE, and Financial Advisors). This role requires deep proficiency in both brand strategy/activation and marketing execution, including developing and optimizing programs across the customer lifecycle at a one-to-many scale. Your primary goal is to ensure brand differentiation, cohesion and drive performance reporting tied to program, campaign, and business goals.
This role requires deep proficiency in both brand strategy and brand marketing as well as performance marketing. To deliver on goals, this candidate would work in partnership with Morgan Stanley Wealth Management Centers of Excellence in Brand, Media, SEO, etc. to bring plans to life.
Core to this role is deep experience with paid media partners and tools including Google Ads and Google Analytics as well as work experience with other paid channels across direct, paid search and social (Bing, Facebook, Instagram, LinkedIn). The ideal candidate would also have experience with lifecycle marketing automation tools (best case would be experience using Hubspot) and have experience building performance and tracking reporting - including making recommendations based on data - and using tracking / reporting tools (e.g. Tableau).
WHAT YOU'LL DO
  • Define opportunity for Morgan Stanley Private Markets and develop and execute on the brand and performance marketing plan that ties to business and marketing goals. Define positioning, value propositions, core messaging and roles of brands across audiences and build programs to deliver on the plan.

  • Build, monitor, and optimize paid media programs across channels including Google Ads and paid social (Facebook, Instagram, LinkedIn) with a focus on both acquisition and ongoing engagement.

  • Plan and execute automated lifecycle marketing campaigns via marketing automation tools (e.g., Hubspot) to nurture long-term, ongoing relationships with investors and shareholders.

  • Oversee marketing reporting, set KPIs and budget, and use data (e.g., Google Analytics, Tableau) to track performance, generate insights, and improve our unit economics and client experience.

  • Conduct A/B and multivariate experiments, including channel and landing page tests.

  • Partner with other private market marketing team members to deliver on SEO, paid media, and content approaches.

  • Work with internal Compliance function to ensure a compliant marketing operation.

THE RIGHT STUFF
  • Bachelor's degree in Marketing, Communications or related field

  • 15+ years' experience working in digital marketing, including expertise in performance, growth and lifecycle marketing; affiliate marketing experience a plus

  • Strategic mindset; able to distill opportunities to their essence and devise plans to meet those strategies

  • Responsible for development and execution of key projects, building annual plans for areas of responsibility. Ability to communicate clearly and effectively and influence through expertise is highly valued. Experience leading marketing programs for financial services, fintechs or brands targeting affluent consumers would make an excellent fit for this role. Experience working in regulated industries is also a plus.

  • Data-driven mentality with the ability to analyze and report data across various mediums and tools including Google Analytics, Hubspot, Excel / Google Sheets, Mixpanel or similar product analytics tools, Impact or similar affiliate marketing tracking tools

  • Demonstrated ability to craft and manage marketing budgets

  • Proven success executing strategic marketing campaigns aimed at both customer acquisition and engagement and across various digital channels

  • Deep knowledge of financial services and B2C marketing with some familiarity with B2B

  • Proven success as a manager to develop and guide performance of a talented team

WHAT YOU CAN EXPECT FROM MORGAN STANLEY:
At Morgan Stanley, we raise, manage and allocate capital for our clients - helping them reach their goals. We do it in a way that's differentiated - and we've done that for 90 years. Our values - putting clients first, doing the right thing, leading with exceptional ideas, committing to diversity and inclusion, and giving back - aren't just beliefs, they guide the decisions we make every day to do what's best for our clients, communities and more than 80,000 employees in 1,200 offices across 42 countries. At Morgan Stanley, you'll find an opportunity to work alongside the best and the brightest, in an environment where you are supported and empowered. Our teams are relentless collaborators and creative thinkers, fueled by their diverse backgrounds and experiences. We are proud to support our employees and their families at every point along their work-life journey, offering some of the most attractive and comprehensive employee benefits and perks in the industry. There's also ample opportunity to move about the business for those who show passion and grit in their work.
To learn more about our offices across the globe, please copy and paste https://www.morganstanley.com/about-us/global-offices into your browser.
Expected base pay rates for the role will be between $150,000 and $250,000 per year at the commencement of employment. However, base pay if hired will be determined on an individualized basis and is only part of the total compensation package, which, depending on the position, may also include commission earnings, incentive compensation, discretionary bonuses, other short and long-term incentive packages, and other Morgan Stanley sponsored benefit programs.
Morgan Stanley is an equal opportunity employer committed to building and maintaining a workforce that is diverse in experience and background. Our recruiting efforts reflect our strong commitment to a culture of inclusion, where individuals are hired, developed, and advanced based on their skills and talents.
Our workforce reflects a broad cross-section of the global communities in which we operate, bringing a variety of backgrounds, talents, perspectives, and experiences.
For more information, please visit: https://www.morganstanley.com/people-opportunities/eeo.

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About Morgan Stanley

Sourced by ZipRecruiter

Since our founding in 1935, Morgan Stanley has been committed to serving local and global communities by being a market leader in Investment Banking, Securities, Investment Management and Wealth Management services. Our belief that capital can work to benefit all of society inspires us to put our clients first, lead with exceptional ideas, hold our business to high ethical standards, and give back to communities around the world through philanthropy and public works. We have a smart casual dress code and operate under a philosophy that balances work with your personal life. Our people's talent, passion, and expertise is the fuel on which our organization runs, therefore, our people are our greatest asset. Diversity and inclusiveness is a critical component for our success and it is our priority to continue building a firm that values the unique background and identity of every one of our employees, thus enabling our people to bring their full, and best selves to work each day. Teamwork is the essence of our approach, and so are the values of integrity, excellence, and enabling our people to achieve at the highest levels. We invite you to learn more about our commitment to diversity and serving our community.

Industry

Finance and insurance and software development

Company size

10,000+ Employees

Headquarters location

New York, NY, US