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Escalations Representative Jobs (NOW HIRING)

ALTEN Technology USA

Field Representative

Phoenix, AZ

$85K - $110K/yr

... Escalation Proactively identify supply chain risks (capacity, workforce, tooling, material ... representation Ability to read engineering drawings and technical documentation Strong ...

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Escalations Representative information

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$22K

$47.5K

$74K

How much do escalations representative jobs pay per year?

As of Jun 10, 2026, the average yearly pay for escalations representative in the United States is $47,471.00, according to ZipRecruiter salary data. Most workers in this role earn between $38,000.00 and $53,500.00 per year, depending on experience, location, and employer.

What types of issues or situations does an Escalations Representative typically handle on a daily basis?

Escalations Representatives are responsible for addressing customer concerns that frontline support teams are unable to resolve, such as complex service complaints, billing discrepancies, or unresolved technical problems. Each day, you may communicate with customers who are upset or frustrated and work closely with internal teams—such as technical support, billing, or management—to find satisfactory solutions. The role requires balancing company policies with customer needs, ensuring that any systemic issues are reported and addressed. As an Escalations Representative, you will often serve as the last point of contact, making your role crucial for customer retention and company reputation.

What is an Escalations Representative job?

An Escalations Representative handles complex customer issues that frontline support teams cannot resolve. They analyze problems, provide solutions, and ensure customer satisfaction while adhering to company policies. This role requires strong communication, problem-solving, and conflict-resolution skills. Escalations Representatives work closely with various departments to address concerns efficiently and improve processes.

What are the key skills and qualifications needed to thrive in the Escalations Representative position, and why are they important?

To thrive as an Escalations Representative, you need strong problem-solving abilities, customer service experience, and a good understanding of company policies, often supported by a background in customer support roles. Familiarity with customer relationship management (CRM) systems, ticketing software, and internal escalation protocols is typically required. Excellent communication, patience, and conflict resolution skills help representatives effectively manage sensitive or complex customer issues. These attributes are critical for maintaining customer satisfaction and efficiently resolving high-stakes situations.

More about Escalations Representative jobs
What cities are hiring for Escalations Representative jobs? Cities with the most Escalations Representative job openings:
What are the most commonly searched types of Escalations Representative jobs? The most popular types of Escalations Representative jobs are:
What states have the most Escalations Representative jobs? States with the most job openings for Escalations Representative jobs include:
What job categories do people searching Escalations Representative jobs look for? The top searched job categories for Escalations Representative jobs are:
Escalations Representative jobs near you
Infographic showing various Escalations Representative job openings in the United States as of June 2026, with employment types broken down into 84% Full Time, and 16% Part Time. Highlights an 84% Physical, 5% Hybrid, and 11% Remote job distribution, with an average salary of $47,471 per year, or $22.8 per hour.
Customer Service Representative | Billing Support

Customer Service Representative | Billing Support

Charter Communications

Rochester, NY

$20 - $27.80/hr

Other

Posted 7 days ago

Charter Communications rating

7.8

Company rating: 7.8 out of 10

Based on 391 frontline employees who took The Breakroom Quiz

24th of 76 rated telecommunications companies

Job description

This role requires the ability to work lawfully in the U.S. without employment-based immigration sponsorship, now or in the future.

Good listener. Multi-tasking problem-solver. Enthusiastic communicator. Does this sound like you? If so, consider starting your career at Spectrum as a professional Customer Service Representative on our billing team.

At Spectrum, we keep our customers connected by delivering Internet, Voice, and Video solutions to power today's evolving network demands. Customer Service Representatives on our billing team are vital to our mission, providing the product knowledge and account support that our customers rely on. Here, you will work in a fast-paced environment alongside a great team of helpful co-workers.

WHAT OUR CUSTOMER SERVICE REPS ENJOY MOST

  • Talking to many different types of people from across the country
  • Answering inbound phone calls from customers related to billing inquiries
  • Empathizing with customers while accurately addressing their billing needs and meeting our high customer service standards
  • Establishing and growing professional, positive relationships with Spectrum customers
  • Collaborating with management on customer issue escalations
  • Representing a Fortune 100 company with professionalism and courtesy

We are a large organization operating 24/7 bustling call centers offering a variety of shifts. On any given day, you'll find yourself in the office, navigating multiple computer programs, and speaking with customers over the phone. People who succeed in this role are understanding, resilient, professional, and treat others with kindness and respect. If you can see yourself working in this environment, you'll feel at home on our billing team.

WHAT YOU'LL BRING TO SPECTRUM

Required Qualifications

  • Education: High school diploma or equivalent
  • Schedule: Ability to work a variety of schedules including nights, weekends, and holidays
  • Language: Ability to read, write, speak and understand English

Preferred Qualifications

  • Experience: 6+ months of customer service experience; 6+ months of experience working with computers and software applications; previous work in cable operations or a telecommunications call center
  • Technical Skills: MS Office, computer skills, typing
  • Skills: Communication, organization, time management, problem-solving, efficient, multi-tasking, customer service
  • Abilities: Dependable, courteous, enthusiastic, empathetic, results-driven, professional, resilient

COP139 2026-74615 2026
Here, our employees don't just have jobs, they're building careers. That's why we offer a comprehensive pay and benefits package that rewards employees for their contributions to our success, supporting all aspects of their well-being at every stage of life.
A qualified applicant's criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.
The base pay for this position generally is between $20.00 and $27.80. The actual compensation offered will carefully consider a wide range of factors, including your skills, qualifications, experience, and location. We comply with local wage minimums and also, certain positions are eligible for additional forms of other incentive-based compensation such as bonuses.
Get to Know Us Charter Communications provides superior communication and entertainment products for residential and business customers through the Spectrum brand. Our offerings include Spectrum Internet, TV, Mobile and Voice. Beyond our connectivity solutions, we also provide local news, programming and regional sports via Spectrum Networks and multiscreen advertising solutions via Spectrum Reach. When you join our team, you'll be keeping our customers connected to what matters most in 41 states across the U.S. Watch this video to learn more.
Grow Your Career Here We're committed to growing a workforce that reflects the customers and communities we serve - providing opportunities for employment and advancement to all team members. Spectrum is an Equal Opportunity Employer, including job seekers with disabilities and veterans. Learn about Life at Spectrum.

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