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Escalations Representative Jobs (NOW HIRING)

Taylor Corporation

Escalations Specialist

Amsterdam, NY · On-site

$16 - $17/hr

Communicate status updates to customers, sales representatives, and leadership teams. * Document escalations and maintain accurate records of actions taken and resolutions achieved. * Proactively ...

Taylor

Escalations Specialist

Amsterdam, NY · On-site

$16 - $17/hr

Communicate status updates to customers, sales representatives, and leadership teams. * Document escalations and maintain accurate records of actions taken and resolutions achieved. * Proactively ...

Sunrun

Sr. Escalations Expert

Lehi, UT · On-site

$18 - $25/hr

The Senior Escalations Expert works directly with Sunrun Customer Care, Collections, Field Service, Consumer Compliance, Legal, and Executives with a focus on customer satisfaction in order to ...

Sunrun

Sr. Escalations Expert

Lehi, UT

$18 - $25/hr

The Senior Escalations Expert works directly with Sunrun Customer Care, Collections, Field Service, Consumer Compliance, Legal, and Executives with a focus on customer satisfaction in order to ...

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$47.5K

$74K

How much do escalations representative jobs pay per year?

As of Aug 17, 2026, the average yearly pay for escalations representative in the United States is $47,471.00, according to ZipRecruiter salary data. Most workers in this role earn between $38,000.00 and $53,500.00 per year, depending on experience, location, and employer.

What is an escalations representative?

An Escalations Representative handles complex customer issues that frontline support teams cannot resolve. They analyze problems, provide solutions, and ensure customer satisfaction while adhering to company policies. This role requires strong communication, problem-solving, and conflict-resolution skills. Escalations Representatives work closely with various departments to address concerns efficiently and improve processes.

What types of issues or situations does an escalations representative typically handle on a daily basis?

Escalations Representatives are responsible for addressing customer concerns that frontline support teams are unable to resolve, such as complex service complaints, billing discrepancies, or unresolved technical problems. Each day, you may communicate with customers who are upset or frustrated and work closely with internal teams—such as technical support, billing, or management—to find satisfactory solutions. The role requires balancing company policies with customer needs, ensuring that any systemic issues are reported and addressed. As an Escalations Representative, you will often serve as the last point of contact, making your role crucial for customer retention and company reputation.

What are the key skills and qualifications needed to thrive in the escalations representative position, and why are they important?

To thrive as an Escalations Representative, you need strong problem-solving abilities, customer service experience, and a good understanding of company policies, often supported by a background in customer support roles. Familiarity with customer relationship management (CRM) systems, ticketing software, and internal escalation protocols is typically required. Excellent communication, patience, and conflict resolution skills help representatives effectively manage sensitive or complex customer issues. These attributes are critical for maintaining customer satisfaction and efficiently resolving high-stakes situations.

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Escalations Representative jobs near you
Infographic showing various Escalations Representative job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 84% Full Time, 13% Part Time, and 2% Contract. Highlights an 65% Physical, 1% Hybrid, and 34% Remote job distribution, with an average salary of $47,471 per year, or $22.8 per hour.

Escalations Specialist

Taylor Corporation

Amsterdam, NY • On-site

$16 - $17/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted yesterday

Job description

Come Work with Us!
Taylor is proud to now offer "DailyPay". With "DailyPay", you can get paid on your very first day. No more waiting for direct deposit or a paper check! https://www.dailypay.com/partners/taylorcorp/
Taylor Corporation is a growing, dynamic company with big plans for the future - and our people. Family owned and proud of it, we power our employees' potential and strive to create opportunity and security for every member of the team. We're passionate about our work, we believe there is always a better way, and we're in this for the long haul.
Ready to build a career? It's time to look at Taylor.
Your Opportunity: Taylor DM Brands, formerly known as Amsterdam Printing, is looking for an Escalations Specialist to join their team! The Escalations Specialist is responsible for managing complex customer issues, urgent requests, and order escalations to ensure a positive customer experience. This role serves as a liaison between Customer Service, Sales, Manufacturing, Vendors, and internal support teams to resolve issues quickly and effectively while maintaining strong communication with all stakeholders.
Work Authorization: To be considered for the Taylor opportunities, candidates must be authorized to work in the United States without the need for employer sponsorship.
Your Responsibilities:
  • Manage and resolve customer escalations, ensuring timely follow-up and issue resolution.
  • Monitor high-priority and rush orders from initiation through completion.
  • Coordinate with vendors, manufacturing, purchasing, and other departments to expedite orders and address delays.
  • Investigate order, billing, shipping, and product issues to identify root causes and recommend solutions.
  • Communicate status updates to customers, sales representatives, and leadership teams.
  • Document escalations and maintain accurate records of actions taken and resolutions achieved.
  • Proactively identify trends and recurring issues and recommend process improvements.
  • Support customer service representatives with complex problem resolution and escalation guidance.
  • Ensure service level expectations are met while maintaining a high level of customer satisfaction.

Your Shift:
  • Monday through Friday from 8:30am - 5:00pm EST

You Must Have:
  • 2+ years of related/relevant experience
  • Strong attention to detail, communication and organizational skills, independent judgement, and problem-solving abilities

We Would Also Prefer:
  • Knowledge of promotional products and knowledge of shipping methods
  • Order Entry experience

The anticipated hourly range for this position is $16.00-$17.00. The actual wage offered depends on a variety of factors, which may include as applicable, the qualifications of the individual applicant for the position, years of relevant experience, specific and unique skills, level of education attained, certifications or other professional licenses held, and the location in which the applicant lives and/or from which they will be performing the job. The range listed is just one component of Taylor Corporation's total compensation and benefits package for employees.
About Taylor Corporation
One of the largest print and communications firms in North America, Taylor's family of companies provides a diverse set of products, services and technologies that address the toughest business challenges. We work diligently each day to create printed and digital marketing communication solutions that help power many of the world's most recognizable brands.
With more than 50 years of category expertise and 10,000 employees spanning dozens of U.S. states and multiple countries, Taylor serves businesses and distributors both large and small. Our employees enjoy a comprehensive benefit package including a choice of several health plans, dental, vision, wellness programs, life and disability coverage, flexible spending accounts, health savings accounts, a 401(k) plan with company match, paid time off (PTO) and 64 hours of annual holiday pay.
The Employer retains the right to change or assign other duties to this position.
Taylor Corporation is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.
Taylor Corporation including all partners and affiliates is an Equal Opportunity Employer/Veterans/Disabled.

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