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Freelance Escalations Representative Jobs (NOW HIRING)

... represent our clients. CMs are an extension of our client's teams and serve as their eyes, ears ... Adhere to an escalation process to ensure issues and crisis matters are appropriately flagged to ...

INTEGRATED MARKETING MANAGER

Plano, TX · On-site +1

$72K - $120K/yr

... and crisis escalation protocol. * Partner with paid media to identify organic content worth ... Manage freelance creators, photographers, and production vendors; oversee project budgets and ...

External Representation: Confidently represent brand in member-facing and partner-facing ... Demonstrate strong, independent decision-making when managing member requests or escalations ...

Senior Payroll Associate

New York, NY · On-site

$35.50 - $45.68/hr

... hourly, and freelance employees in accordance with employee agreements (if applicable) and in ... Benefits for Union represented employees will be in accordance with the applicable collective ...

... hourly, and freelance employees in accordance with employee agreements (if applicable) and in ... Benefits for Union represented employees will be in accordance with the applicable collective ...

Freelance Escalations Representative information

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$11K

$47.2K

$66.5K

How much do freelance escalations representative jobs pay per year?

As of Jul 26, 2026, the average yearly pay for freelance escalations representative in the United States is $47,222.00, according to ZipRecruiter salary data. Most workers in this role earn between $44,000.00 and $50,000.00 per year, depending on experience, location, and employer.
What cities are hiring for Freelance Escalations Representative jobs? Cities with the most Freelance Escalations Representative job openings:
What are the most commonly searched types of Escalations Representative jobs? The most popular types of Escalations Representative jobs are:
What states have the most Freelance Escalations Representative jobs? States with the most job openings for Freelance Escalations Representative jobs include:
English-Spanish Bilingual Tier 2 Technical Support Representative

English-Spanish Bilingual Tier 2 Technical Support Representative

Fuku

Houston, TX • On-site

Full-time

Posted 24 days ago


Job description

Job Title:
English-Spanish Bilingual Tier 2 Technical Support Representative
Company:
Callnovo
Location:
Remote / Freelancer Contract
This posting is city-anchored for job board distribution, but candidates may work remotely if they are legally able to provide freelance services from their location.
Employment Type:
Freelancer Contract
Working Hours:
- 3:00 PM - 12:00 AM Central European Time
- 5 days per week
- Weekend rotation may be required
Market Served:
English and Spanish-speaking customers
Industry:
Customer Support / Technical Support / Call Center Services
Job Overview:
Callnovo is seeking an English-Spanish Bilingual Tier 2 Technical Support Representative to deliver customer service and technical issue resolution for an international client. This position is ideal for candidates with strong spoken and written English and Spanish skills, solid troubleshooting abilities, and experience handling customer escalations.
Key Responsibilities:
- Provide Tier 2 customer and technical support in both English and Spanish.
- Troubleshoot product, account, and service issues, guiding customers to resolution.
- Accurately escalate complex cases with clear notes and supporting details.
- Maintain professional communication across email, phone, chat, or ticketing channels.
- Follow client workflows, quality standards, and data privacy requirements.
Requirements:
- Proficiency in both English and Spanish; must be comfortable supporting customers professionally in both languages.
- Prior experience in customer support, call center, help desk, or technical support.
- Ability to work 3:00 PM - 12:00 AM Central European Time, 5 days per week, including possible weekend rotation.
- Reliable internet connection, quiet work environment, and ability to work independently as a freelancer.
- Strong problem-solving skills, attention to detail, and clear written communication.
Preferred Qualifications:
- Experience in Tier 2 support, SaaS support, telecom, e-commerce, or consumer technology support.
- Familiarity with CRM, ticketing systems, remote troubleshooting, and escalation workflows.
How to Apply:
Please submit your resume through this posting. Qualified candidates may be invited to complete registration through Callnovo's application page: https://assess.herodash.ai/jobs/147. No separate assessment is required at this stage.

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About Fuku

Sourced by ZipRecruiter

Industry

Food services and drinking places

Company size

51 - 200 Employees

Headquarters location

New York, NY, US

Year founded

2015