Director, Account Management
New York, NY · On-site
Flex enables our users to pay rent throughout the month on a schedule that better fits their ... Represent the voice of the partner at the leadership level, surfacing feedback and insights that ...
Director, Account Management
New York, NY · On-site
Flex enables our users to pay rent throughout the month on a schedule that better fits their ... Represent the voice of the partner at the leadership level, surfacing feedback and insights that ...
Director of Product Management, CS/AI
New York, NY · On-site
$254K - $266K/yr
Flex enables our users to pay rent throughout the month on a schedule that better fits their ... Represent the AI & Agentic roadmap to Platform and CS leadership. Key qualifications * 6+ years of ...
Director of Product Management, CS/AI
New York, NY · On-site
$254K - $266K/yr
Flex enables our users to pay rent throughout the month on a schedule that better fits their ... Represent the AI & Agentic roadmap to Platform and CS leadership. Key qualifications * 6+ years of ...
CX Product Business Partner
New York, NY · On-site
About the Role We're building a new function at Flex: the CX Product Business Partner (CXBP). This ... AI workflow ownership -- conversational flow design, escalation logic, and routing rules within ...
CX Product Business Partner
New York, NY · On-site
About the Role We're building a new function at Flex: the CX Product Business Partner (CXBP). This ... AI workflow ownership -- conversational flow design, escalation logic, and routing rules within ...
Director of Product Management, CS/AI
$254K - $266K/yr
Customer support at Flex is a multi-channel operation spanning AI voice, AI chat, live chat, email ... Represent the AI & Agentic roadmap to Platform and CS leadership. Key qualifications * 6+ years of ...
Director of Product Management, CS/AI
$254K - $266K/yr
Customer support at Flex is a multi-channel operation spanning AI voice, AI chat, live chat, email ... Represent the AI & Agentic roadmap to Platform and CS leadership. Key qualifications * 6+ years of ...
Director, Account Management
New York, NY · On-site
... and scaling of Flex's Account Management function, leading a team of Account Managers while ... represents a material portion of company revenue. Reporting to the Vice President of Account ...
Director, Account Management
New York, NY · On-site
... and scaling of Flex's Account Management function, leading a team of Account Managers while ... represents a material portion of company revenue. Reporting to the Vice President of Account ...
Flex Officer
Salina, KS · On-site
$16 - $20/hr
Conflict resolution and de-escalation. * Frequent interactions with client employees and guests ... Our core values - Integrity, Vigilance and Helpfulness - are represented by the three red dots in ...
Flex Officer
Salina, KS · On-site
$16 - $20/hr
Conflict resolution and de-escalation. * Frequent interactions with client employees and guests ... Our core values - Integrity, Vigilance and Helpfulness - are represented by the three red dots in ...
Flex Officer
Manhattan, KS · On-site
$15.75 - $19/hr
Conflict resolution and de-escalation. * Frequent interactions with client employees and guests ... Our core values - Integrity, Vigilance and Helpfulness - are represented by the three red dots in ...
Flex Officer
Manhattan, KS · On-site
$15.75 - $19/hr
Conflict resolution and de-escalation. * Frequent interactions with client employees and guests ... Our core values - Integrity, Vigilance and Helpfulness - are represented by the three red dots in ...
Flex Officer
Lawrence, KS · On-site
$16 - $19/hr
Conflict resolution and de-escalation. * Frequent interactions with client employees and guests ... Our core values - Integrity, Vigilance and Helpfulness - are represented by the three red dots in ...
Flex Officer
Lawrence, KS · On-site
$16 - $19/hr
Conflict resolution and de-escalation. * Frequent interactions with client employees and guests ... Our core values - Integrity, Vigilance and Helpfulness - are represented by the three red dots in ...
Flex Officer
Topeka, KS · On-site
$16 - $19/hr
Conflict resolution and de-escalation. * Frequent interactions with client employees and guests ... Our core values - Integrity, Vigilance and Helpfulness - are represented by the three red dots in ...
Flex Officer
Topeka, KS · On-site
$16 - $19/hr
Conflict resolution and de-escalation. * Frequent interactions with client employees and guests ... Our core values - Integrity, Vigilance and Helpfulness - are represented by the three red dots in ...
Flex Officer
Mcpherson, KS · On-site
$16 - $20/hr
Conflict resolution and de-escalation. * Frequent interactions with client employees and guests ... Our core values - Integrity, Vigilance and Helpfulness - are represented by the three red dots in ...
Flex Officer
Mcpherson, KS · On-site
$16 - $20/hr
Conflict resolution and de-escalation. * Frequent interactions with client employees and guests ... Our core values - Integrity, Vigilance and Helpfulness - are represented by the three red dots in ...
Associate General Counsel, Product & Regulatory (Salt Lake City)
Salt Lake City, UT · On-site
$256K - $320K/yr
... escalation criteria; represent Legal in cross-functional AI working groups What We're Looking For ... Flex utilizes a geographic pay differential based on a cost of labor index. If you are located ...
Associate General Counsel, Product & Regulatory (Salt Lake City)
Salt Lake City, UT · On-site
$256K - $320K/yr
... escalation criteria; represent Legal in cross-functional AI working groups What We're Looking For ... Flex utilizes a geographic pay differential based on a cost of labor index. If you are located ...
Senior Product & Regulatory Counsel -- FinTech (Equity) (Salt Lake City)
Salt Lake City, UT · On-site
$256K - $320K/yr
... escalation criteria; represent Legal in cross-functional AI working groups What We're Looking For ... Flex utilizes a geographic pay differential based on a cost of labor index. If you are located ...
Senior Product & Regulatory Counsel -- FinTech (Equity) (Salt Lake City)
Salt Lake City, UT · On-site
$256K - $320K/yr
... escalation criteria; represent Legal in cross-functional AI working groups What We're Looking For ... Flex utilizes a geographic pay differential based on a cost of labor index. If you are located ...
Sr. Manager, Manufacturing (Flex)
Tustin, CA · On-site
$139K - $156K/yr
Serve as the primary escalation point for manufacturing, quality, safety, and operational issues ... representative. * Promote a culture of safety, quality, continuous improvement, and accountability ...
Sr. Manager, Manufacturing (Flex)
Tustin, CA · On-site
$139K - $156K/yr
Serve as the primary escalation point for manufacturing, quality, safety, and operational issues ... representative. * Promote a culture of safety, quality, continuous improvement, and accountability ...
Sr. Manager, Manufacturing (Flex)
Tustin, CA · On-site
$139K - $156K/yr
Serve as the primary escalation point for manufacturing, quality, safety, and operational issues ... representative. * Promote a culture of safety, quality, continuous improvement, and accountability ...
Sr. Manager, Manufacturing (Flex)
Tustin, CA · On-site
$139K - $156K/yr
Serve as the primary escalation point for manufacturing, quality, safety, and operational issues ... representative. * Promote a culture of safety, quality, continuous improvement, and accountability ...
Flex Security Officer
Kansas City, MO · On-site
$21/hr
Conflict resolution and de-escalation. * Frequent interactions with client employees and guests ... Our core values - Integrity, Vigilance and Helpfulness - are represented by the three red dots in ...
Flex Security Officer
Kansas City, MO · On-site
$21/hr
Conflict resolution and de-escalation. * Frequent interactions with client employees and guests ... Our core values - Integrity, Vigilance and Helpfulness - are represented by the three red dots in ...
Flex Security Officer
Arkansas City, KS · On-site
$13.50 - $14.75/hr
Conflict resolution and de-escalation. * Frequent interactions with client employees and guests ... Our core values - Integrity, Vigilance and Helpfulness - are represented by the three red dots in ...
Flex Security Officer
Arkansas City, KS · On-site
$13.50 - $14.75/hr
Conflict resolution and de-escalation. * Frequent interactions with client employees and guests ... Our core values - Integrity, Vigilance and Helpfulness - are represented by the three red dots in ...
Flex Security Officer
Lees Summit, MO · On-site
$21/hr
Conflict resolution and de-escalation. * Frequent interactions with client employees and guests ... Our core values - Integrity, Vigilance and Helpfulness - are represented by the three red dots in ...
Flex Security Officer
Lees Summit, MO · On-site
$21/hr
Conflict resolution and de-escalation. * Frequent interactions with client employees and guests ... Our core values - Integrity, Vigilance and Helpfulness - are represented by the three red dots in ...
Live Chat Customer Support Associate - Bilingual
Austin, TX · On-site
$45K - $55K/yr
We are Indeed Flex. We Help People Get Jobs. Right now, we're hiring! We are a tech-first staffing ... Team Support & Escalation Management: Assist team members with process refreshers, knowledge ...
Live Chat Customer Support Associate - Bilingual
Austin, TX · On-site
$45K - $55K/yr
We are Indeed Flex. We Help People Get Jobs. Right now, we're hiring! We are a tech-first staffing ... Team Support & Escalation Management: Assist team members with process refreshers, knowledge ...
Flex Security Officer
Saint Paul, MN · On-site
$21.65/hr
Conflict resolution and de-escalation. * Frequent interactions with client employees and guests ... Our core values - Integrity, Vigilance and Helpfulness - are represented by the three red dots in ...
Flex Security Officer
Saint Paul, MN · On-site
$21.65/hr
Conflict resolution and de-escalation. * Frequent interactions with client employees and guests ... Our core values - Integrity, Vigilance and Helpfulness - are represented by the three red dots in ...
Flex Security Officer's
Maryland Heights, MO · On-site
$18/hr
Conflict resolution and de-escalation. * Frequent interactions with client employees and guests ... Our core values - Integrity, Vigilance and Helpfulness - are represented by the three red dots in ...
Flex Security Officer's
Maryland Heights, MO · On-site
$18/hr
Conflict resolution and de-escalation. * Frequent interactions with client employees and guests ... Our core values - Integrity, Vigilance and Helpfulness - are represented by the three red dots in ...
Flex Escalations Representative information
See salary details
$11K - $16K
0% of jobs
$16K - $21.1K
0% of jobs
$21.1K - $26.1K
0% of jobs
$26.1K - $31.2K
9% of jobs
$31.2K - $36.2K
2% of jobs
$36.2K - $41.3K
4% of jobs
$42.8K is the 25th percentile. Wages below this are outliers.
$41.3K - $46.3K
32% of jobs
The median wage is $46.6K / yr.
$46.3K - $51.4K
40% of jobs
$51.4K - $56.4K
5% of jobs
$56.4K - $61.5K
4% of jobs
$61.5K - $66.5K
3% of jobs
$11K
$47.2K
$66.5K
How much do flex escalations representative jobs pay per year?
As of Aug 4, 2026, the average yearly pay for flex escalations representative in the United States is $47,222.00, according to ZipRecruiter salary data. Most workers in this role earn between $44,000.00 and $50,000.00 per year, depending on experience, location, and employer.
What are the most commonly searched types of Escalations Representative jobs? The most popular types of Escalations Representative jobs are:
Full-time
Medical, Dental, Vision, Retirement, PTO
Posted 28 days ago
Job description
Flex is a growth-stage, NYC headquartered FinTech company that is creating the best rent payment experience. It's hard to believe that it's 2026 and paying rent on time is expensive, inflexible, and difficult. We're here to change that! Flex enables our users to pay rent throughout the month on a schedule that better fits their finances and budget. Our mission is to empower as many renters as possible with flexibility over their most significant recurring expense. After deliberately keeping a stealth profile as we built up unprecedented investor support and an enthusiastic user base, we are looking for motivated individuals to help us keep our mission growing. Will you be a part of the team?
About the role
As the Director, Account Management, you will own the strategy, performance, and scaling of Flex's Account Management function, leading a team of Account Managers while directly stewarding the company's largest and most strategic partnerships. This role sits at the intersection of partner success and revenue growth, with a clear mandate to drive retention, expansion, and long-term value across a growing book of business that represents a material portion of company revenue.
Reporting to the Vice President of Account Management, you will set the vision and operating model for the function-not just executing account strategy, but defining it. You will build the playbooks, processes, and team structure that allow Account Management to scale, ensure partners are deeply engaged with Flex's products, and translate partner relationships into durable, compounding business value. You will also serve as a senior commercial leader internally, partnering with executives across the company and representing the voice of our partners at the leadership table. The ideal candidate is a seasoned, hands-on leader with strong commercial instincts, operational rigor, experience building and scaling teams, and a passion for building durable partner relationships in high-growth B2B or B2B2C environments.
What you'll do
Account Ownership & Growth
Partner Relationship Management
Team Leadership & Development
Operational Excellence & Metrics
Cross-Functional & Executive Collaboration
Compensation
The compensation range for this role will be commensurate with the candidate's experience and Flex's internal leveling guidelines and benchmarks. This is a commission earning role. The OTE (On Target Earnings) listed below:
OTE (NYC/Bay Area, Los Angeles, Seattle)
$230,000-$290,000 USD
OTE (Salt Lake City, all other USA cities)
$195,000-$240,000 USD
Life at Flex
We understand that it takes a diverse team of highly intelligent, curious, determined, empathetic, and self aware people to grow a successful company. Our HQ is located in New York City, but we have employees located throughout the US, Australia, Canada and South America. We are growing quickly, but deliberately, with a focus on building an inclusive culture. Our dynamic team has incredible perspectives to share, just as we know you do, and we take great pride in being an equal opportunity workplace.
Offices
Roles posted in New York, San Francisco, and Salt Lake City are hybrid positions with on-site expectations of 2-3 days per week in our local offices. For candidates outside of these areas, you may be eligible for our relocation assistance program.
Benefits
For full-time U.S. employees we offer:
For full-time non-U.S. employees, we offer:
About the role
As the Director, Account Management, you will own the strategy, performance, and scaling of Flex's Account Management function, leading a team of Account Managers while directly stewarding the company's largest and most strategic partnerships. This role sits at the intersection of partner success and revenue growth, with a clear mandate to drive retention, expansion, and long-term value across a growing book of business that represents a material portion of company revenue.
Reporting to the Vice President of Account Management, you will set the vision and operating model for the function-not just executing account strategy, but defining it. You will build the playbooks, processes, and team structure that allow Account Management to scale, ensure partners are deeply engaged with Flex's products, and translate partner relationships into durable, compounding business value. You will also serve as a senior commercial leader internally, partnering with executives across the company and representing the voice of our partners at the leadership table. The ideal candidate is a seasoned, hands-on leader with strong commercial instincts, operational rigor, experience building and scaling teams, and a passion for building durable partner relationships in high-growth B2B or B2B2C environments.
What you'll do
Account Ownership & Growth
- Own the retention and expansion strategy for a portfolio of mid-market and enterprise accounts, with accountability for renewals, upsells, cross-sells, and expansion revenue across the function.
- Personally lead the most strategic, complex, and executive-level partnerships, setting the standard for how Flex shows up with its largest partners.
- Define account planning frameworks that identify growth opportunities across new products, expanded portfolios, and deeper integrations, and ensure consistent execution across the team.
- Partner closely with Sales leadership to align on account strategy, ensure seamless handoffs, and deliver a consistent partner experience across the customer lifecycle.
Partner Relationship Management
- Build and maintain executive-level relationships within partner organizations, serving as a trusted advisor and senior point of escalation post-sale.
- Anticipate partner needs, risks, and opportunities at a portfolio level, ensuring timely escalation, resolution, and proactive value delivery.
- Lead executive business reviews and strategic planning conversations with key partners, and coach the team to elevate the quality of these engagements.
Team Leadership & Development
- Lead, coach, and develop a multi-layered team that includes both Account Managers and people managers, setting clear expectations around performance, accountability, and partner outcomes.
- Own organizational design, headcount planning, hiring, onboarding, and ramping as the Account Management organization scales.
- Build and reinforce a collaborative, high-performance, and inclusive team culture, and develop the next generation of AM leaders.
Operational Excellence & Metrics
- Define and own the key performance indicators for the function-retention, expansion pipeline, adoption, utilization, and partner health-and drive accountability against them.
- Establish forecasting rigor, CRM hygiene, and reporting standards that support revenue predictability and executive-level reporting.
- Use data and insights to shape function-wide strategy, prioritize investment, and continuously improve team performance.
Cross-Functional & Executive Collaboration
- Partner with leaders across Product, Growth, Marketing, RevOps, and Partner Success to support product launches, co-marketing initiatives, and expansion programs.
- Represent the voice of the partner at the leadership level, surfacing feedback and insights that help shape roadmap priorities and go-to-market strategy.
- 12-15+ years of experience in Account Management, Partner Success, Business Development, or related roles, with at least 5+ years of people management experience, including experience managing managers.
- Proven track record of owning and growing a significant book of business and driving retention and expansion across existing customer or partner portfolios.
- Experience building, scaling, and leading Account Management or partner-facing organizations in B2B, B2B2C, FinTech, PropTech, or SaaS environments.
- Experience managing complex, multi-stakeholder, executive-level relationships with strategic partners.
- Strong commercial acumen with the ability to define strategy and identify and close growth opportunities post-sale at scale.
- Demonstrated ability to lead, coach, and develop high-performing teams and to develop leaders within those teams.
- Strong operational discipline, including experience with CRM tools (e.g., Salesforce), forecasting, and KPI management at a function level.
- Excellent communication, presentation, and executive stakeholder management skills.
- Comfortable operating in a fast-paced, high-growth, and highly cross-functional environment.
Compensation
The compensation range for this role will be commensurate with the candidate's experience and Flex's internal leveling guidelines and benchmarks. This is a commission earning role. The OTE (On Target Earnings) listed below:
OTE (NYC/Bay Area, Los Angeles, Seattle)
$230,000-$290,000 USD
OTE (Salt Lake City, all other USA cities)
$195,000-$240,000 USD
Life at Flex
We understand that it takes a diverse team of highly intelligent, curious, determined, empathetic, and self aware people to grow a successful company. Our HQ is located in New York City, but we have employees located throughout the US, Australia, Canada and South America. We are growing quickly, but deliberately, with a focus on building an inclusive culture. Our dynamic team has incredible perspectives to share, just as we know you do, and we take great pride in being an equal opportunity workplace.
Offices
Roles posted in New York, San Francisco, and Salt Lake City are hybrid positions with on-site expectations of 2-3 days per week in our local offices. For candidates outside of these areas, you may be eligible for our relocation assistance program.
Benefits
For full-time U.S. employees we offer:
- Competitive medical, dental, and vision
- Company equity
- 401(k) plan with company match
- Unlimited paid time off + 13 company paid holidays
- Parental leave
- Free Flex subscription
For full-time non-U.S. employees, we offer:
- Competitive compensation + company equity
- Unlimited PTO
About Flex Personnel
Sourced by ZipRecruiter
The Flex Team is made up of Staffing Industry experts committed to serving the needs of businesses and workers by bringing people together. We are guided by our Core values Integrity, Courtesy, and Respect. At Flex we bring Businesses and People together. We carefully assess both the needs of our Business clients and the complete profiles of each candidate, and then make the connections we believe will be most mutually beneficial. With offices in select markets throughout the Country, We are continually expanding our industry reach nationwide.
Industry
Recruiting and staffing services
Company size
11 - 50 Employees
Headquarters location
Dallas, TX, US