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Escalations Manager Jobs in Wisconsin (NOW HIRING)

Comply365

Senior Project Manager

Beloit, WI · On-site

Risk, issues, and escalation management * Perform project risk and issue assessment, mitigation planning, and transparent reporting across delivery, capacity, and financial/revenue exposure * Handle ...

Vistair

Senior Project Manager

Beloit, WI · Hybrid

Risk, issues, and escalation management * Perform project risk and issue assessment, mitigation planning, and transparent reporting across delivery, capacity, and financial/revenue exposure * Handle ...

Capgemini

WI · On-site

$120 - $150/hr

Design, implement, and maintain **robust governance structures** to support decision‐making, transparency, and escalation management* Build and maintain **stakeholder alignment at senior and ...

Scottish Rite for Children

WI · On-site

$120 - $180/hr

Establish accountability for service delivery performance, SLA attainment, escalation management, and customer satisfaction metrics * Oversee incident, request, problem, and change management ...

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Prolim Global

Lead Industrial Engineer/ Manager

Appleton, WI · On-site

$107K - $133K/yr

Program Governance, Multi-project Delivery Management, Risk & Issue Management, KPI / Metrics Driven Delivery, Customer Escalation Management, Onsite-Offshore Delivery Model, Lean Transformation ...

Arctic Compressor

Sales Operations Manager

Superior, WI · On-site

$60K - $80K/yr

Escalation Management: Serve as the primary point of escalation for complex customer, dealer, or rep issues, resolving disputes with a focus on long-term relationship retention. Sales Enablement ...

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All JobsEscalations JobsEscalations Manager JobsEscalations Manager Jobs in Wisconsin

Escalations Manager information

See Wisconsin salary details

$35.8K

$103.2K

$166.5K

How much do escalations manager jobs pay per year?

As of Sep 4, 2026, the average yearly pay for escalations manager in Wisconsin is $103,242.00, according to ZipRecruiter salary data. Most workers in this role earn between $76,700.00 and $130,200.00 per year, depending on experience, location, and employer.

What is an escalations manager?

Escalations Managers are professionals responsible for handling and resolving complex or high-priority customer issues that frontline support teams are unable to resolve. They coordinate between different departments, communicate directly with customers, and ensure that problems are addressed quickly and effectively. Their role also involves identifying recurring issues, recommending process improvements, and maintaining customer satisfaction by ensuring timely resolutions. Escalations Managers often work in industries like technology, telecommunications, or customer service, where managing customer relationships is critical.

How does an escalations manager typically collaborate with cross-functional teams to resolve complex customer issues?

As an Escalations Manager, you will regularly work with teams such as customer support, product development, engineering, and sales to address and resolve challenging customer concerns. This collaboration often involves facilitating meetings, collecting technical details, and ensuring all stakeholders are aligned on the resolution strategy. Effective communication and strong problem-solving skills are key, as you’ll need to coordinate resources and provide customers with timely updates. Building strong relationships with internal teams is essential to expedite solutions and prevent similar issues in the future.

What are the key skills and qualifications needed to thrive as an escalations manager, and why are they important?

To thrive as an Escalations Manager, you need expertise in problem-solving, conflict resolution, and customer service, typically backed by experience in support or operations management. Familiarity with CRM platforms like Salesforce, ticketing systems, and data analysis tools is often required, alongside certifications in ITIL or customer service management. Strong communication, emotional intelligence, and leadership skills help you defuse tense situations and guide teams effectively. These abilities are crucial for resolving high-impact issues quickly, maintaining customer satisfaction, and protecting the company’s reputation.

What is the difference between Escalations Manager vs Customer Support Manager?

AspectEscalations ManagerCustomer Support Manager
ResponsibilitiesHandles complex customer issues, manages escalation processes, resolves high-priority complaintsOversees customer service teams, manages support operations, improves customer satisfaction
Required SkillsProblem-solving, conflict resolution, communication, technical knowledgeLeadership, communication, customer service skills, team management
Work EnvironmentFast-paced, problem-solving focused, often within customer service or technical support teamsTeam management, strategic planning, customer interaction
Common Industry UsageTechnology, telecommunications, SaaS companiesRetail, finance, technology, service industries

The Escalations Manager focuses on resolving complex and high-priority customer issues, often requiring technical expertise and problem-solving skills. In contrast, the Customer Support Manager oversees the entire support team, ensuring overall customer satisfaction and support efficiency. Both roles are vital in customer service but differ in scope and focus.

How to become an escalations manager?

To become an escalations manager, candidates typically need several years of experience in customer service, support, or operations roles, along with strong problem-solving and communication skills. A bachelor's degree in business, management, or a related field is often preferred, and familiarity with customer relationship management (CRM) tools can be beneficial. Developing leadership abilities and understanding company policies for handling complex issues are also important for advancement into this role.

What are popular job titles related to Escalations Manager jobs in Wisconsin?

For Escalations Manager jobs in Wisconsin, the most frequently searched job titles are:

What job categories do people searching Escalations Manager jobs in Wisconsin look for?

The top searched job categories for Escalations Manager jobs in Wisconsin are:

What cities in Wisconsin are hiring for Escalations Manager jobs?

Cities in Wisconsin with the most Escalations Manager job openings:

Escalations Manager jobs near you
Infographic showing various Escalations Manager job openings in Wisconsin as of August 2026, with employment types broken down into 88% Full Time, 11% Part Time, and 1% Contract. Highlights an 81% Physical, 2% Hybrid, and 17% Remote job distribution, with an average salary of $103,242 per year, or $49.6 per hour.

Senior Project Manager

Vistair Systems Limited

Beloit, WI • On-site

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 11 days ago

Job description

About the role
As a Senior Project Manager you will be responsible for the planning and execution of the Project Management Plan, encompassing the Project Plan, Risk and Issue Management, Change Management, Stakeholder communications and deliverable/objective tracking.
You will lead a cross functional team of professionals in supporting you to ensure that project expectations are agreed and met. You will work closely with the Business Consultant team to ensure a smooth process from commercial engagement through to project delivery and beyond. You will also work closely with the product management group to provide structured customer feedback based on customer interaction. During the life cycle of the project, you will be the most visible member of the Comply365 team to your customer and the key point of contact throughout the organisation.
This role is hybrid to our Beloit office with the expectation of attending the office 3 days per week.
What You'll Be Doing
  • Lifecycle governance & gate management
    • Lead and facilitate Phase Gate Reviews as formal decision forums across the delivery lifecycle, ensuring progression decisions are explicit and criteria-based
    • Validate readiness across scope, dependencies/resources, and outcomes (including completion and quality of prior-phase deliverables), using evidence to confirm the work is ready to progress
    • Ensure phase progression is based on validated readiness and defined criteria; enforce gate classification (hard, conditional, transitional), and challenge, block, or escalate when criteria are not met (vs. facilitating progression)

  • Project planning & execution
    • Develop and execute Project Management Plans and Project Plans to deliver Comply365 products and services on time and on budget
    • Manage day-to-day operational aspects of delivery, including scope tracking, sequencing, and milestone/objective management
    • Track project deliverables using appropriate tooling (e.g., Monday.com) to enable efficient and accurate reporting

  • PSDD baseline integrity & change governance
    • Maintain alignment between delivery execution and the PSDD baseline (contractual scope, sequencing, and commitments)
    • Identify and escalate deviations from the PSDD baseline (scope drift/expansion, dependency changes, resource/sequencing impacts); assess change magnitude and trigger formal governance (and, where needed, regression to the appropriate gate) rather than managing material changes informally
    • Ensure changes are documented, communicated, and governed appropriately

  • Risk, issues, and escalation management
    • Perform project risk and issue assessment, mitigation planning, and transparent reporting across delivery, capacity, and financial/revenue exposure
    • Handle escalations, time-critical issues, shifting priorities, and conflicts with a structured approach
    • When exceptions are required, ensure overrides are deliberate and visible decisions supported by formal documentation (risk classification/exposure, mitigation plan, portfolio and/or financial impact assessment) and appropriate executive approvals

  • Cross-functional delivery leadership
    • Lead and coordinate matrixed, cross-functional teams (Business Consultants, Product/Engineering, and customer stakeholders)
    • Manage resources engaged in project activities; ensure dependency alignment and sequencing clarity across workstreams

  • Stakeholder communication & value articulation
    • Manage stakeholder expectations by providing clear, consistent status, risks, issues, readiness, and decision requirements
    • Articulate the value proposition of products and services to end users, business owners, procurement, and IT

  • Adoption, handover, and value realization
    • Ensure readiness for training, launch, and adoption; define adoption metrics prior to go-live and align them to value realization objectives
    • Coordinate structured handover to Customer Support, including documentation/context transfer and known risks/stabilization requirements, to support sustained customer operations
    • Support launch stabilization and monitor early issue patterns to build customer confidence and promote longer-term customer stability

  • Continuous improvement
    • Facilitate project evaluations, retrospectives, and structured root-cause analysis; track learning actions to completion

What We're Looking For
  • Proven experience managing complex, multi-phase enterprise software implementations (including complex, multi-dimensional software delivery projects)
  • Demonstrates ability to operate within structured delivery governance frameworks (stage gates, lifecycle controls, or similar)
  • PMP or equivalent PRINCE2 / APMP Project Management Qualification
  • Strong understanding of:
    • Dependency mapping and sequencing
    • Scope and change management in a contractual context
    • Risk classification and mitigation strategies
    • Project management techniques and tools (theoretical and practical)
  • Experience leading cross-functional, matrixed teams across technical and business domains
  • Ability to manage multiple projects simultaneously using strong organizational and time management skills
  • Strong negotiation and conflict-resolution skills
  • Ability to challenge progression constructively and enforce delivery discipline
  • Excellent communication skills, with the ability to:
    • Engage executive stakeholders
    • Translate complex delivery topics into clear, actionable insights
    • Present complex information clearly to executive, technical, and non-technical audiences
  • Strong analytical and decision-making capabilities; able to think strategically and tactically by analyzing and prioritizing information
  • Ability to develop and maintain strong rapport with clients and cross-functional team members

A few nice to haves
  • Experience in SaaS delivery environments, particularly in:
    • Safety
    • Risk management
    • Aviation, aerospace, or defense sectors
  • Experience working within regulated or high-compliance environments
  • Experience in SaaS delivery environments, particularly in:
    • Safety
    • Risk management
    • Aviation, aerospace, or defense sectors
  • Experience working within regulated or high-compliance environments

Why come aboard?
Unlimited PTO
Flexible work environment
• Paid Holidays
401(k) plan with company
♥ Comprehensive benefits package (medical, dental, vision, life insurance, disability insurance, HSA, and FSA)
Paid parental leave (12 weeks primary caregiver, 6 weeks secondary caregiver) match
Ample learning and development opportunities
Employee referral bonus
Comply365 is a global company, and our success draws upon our employees' diverse viewpoints, skills, and experiences. We are proud to be an equal opportunity employer, and all qualified applicants will receive consideration for employment regardless of age, race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law.

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