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Escalations Manager Jobs in Wisconsin (NOW HIRING)

AlleyCorp

WI · On-site

$120 - $180/hr

Provide tiered escalation management, ensuring customer issues are tracked, prioritized, and resolved with speed and transparency. * Proactively monitor technical and usage account health, surfacing ...

F-Prime Capital

WI · On-site

$120 - $180/hr

Provide tiered escalation management, ensuring customer issues are tracked, prioritized, and resolved with speed and transparency. * Proactively monitor technical and usage account health, surfacing ...

Covestic Inc

WI · On-site

$140 - $190/hr

Incident & Escalation Management * Lead site response efforts for operational incidents, outages, service disruptions, and emergency events. * Coordinate cross-functional response activities ...

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Customer Success Manager

Madison, WI · On-site

Internal Advocacy & Escalation Management: Act as the "Voice of the Customer" by synthesizing client feedback to influence the product roadmap and navigating technical escalations to maintain project ...

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Customer Success Manager

Madison, WI · On-site

Internal Advocacy & Escalation Management: Act as the "Voice of the Customer" by synthesizing client feedback to influence the product roadmap and navigating technical escalations to maintain project ...

Findhelp

Customer Success Manager

Madison, WI · On-site

Internal Advocacy & Escalation Management: Act as the "Voice of the Customer" by synthesizing client feedback to influence the product roadmap and navigating technical escalations to maintain project ...

Findhelp

Senior Customer Success Manager

Madison, WI · On-site

Internal Advocacy & Escalation Management: Act as the "Voice of the Customer" by synthesizing client feedback to influence the product roadmap and navigating technical escalations to maintain project ...

findhelp

Senior Customer Success Manager

Madison, WI · On-site

Internal Advocacy & Escalation Management: Act as the "Voice of the Customer" by synthesizing client feedback to influence the product roadmap and navigating technical escalations to maintain project ...

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Escalations Manager information

See Wisconsin salary details

$35.8K

$103.2K

$166.5K

How much do escalations manager jobs pay per year?

As of Aug 25, 2026, the average yearly pay for escalations manager in Wisconsin is $103,242.00, according to ZipRecruiter salary data. Most workers in this role earn between $76,700.00 and $130,200.00 per year, depending on experience, location, and employer.

What is an escalations manager?

Escalations Managers are professionals responsible for handling and resolving complex or high-priority customer issues that frontline support teams are unable to resolve. They coordinate between different departments, communicate directly with customers, and ensure that problems are addressed quickly and effectively. Their role also involves identifying recurring issues, recommending process improvements, and maintaining customer satisfaction by ensuring timely resolutions. Escalations Managers often work in industries like technology, telecommunications, or customer service, where managing customer relationships is critical.

How does an escalations manager typically collaborate with cross-functional teams to resolve complex customer issues?

As an Escalations Manager, you will regularly work with teams such as customer support, product development, engineering, and sales to address and resolve challenging customer concerns. This collaboration often involves facilitating meetings, collecting technical details, and ensuring all stakeholders are aligned on the resolution strategy. Effective communication and strong problem-solving skills are key, as you’ll need to coordinate resources and provide customers with timely updates. Building strong relationships with internal teams is essential to expedite solutions and prevent similar issues in the future.

What are the key skills and qualifications needed to thrive as an escalations manager, and why are they important?

To thrive as an Escalations Manager, you need expertise in problem-solving, conflict resolution, and customer service, typically backed by experience in support or operations management. Familiarity with CRM platforms like Salesforce, ticketing systems, and data analysis tools is often required, alongside certifications in ITIL or customer service management. Strong communication, emotional intelligence, and leadership skills help you defuse tense situations and guide teams effectively. These abilities are crucial for resolving high-impact issues quickly, maintaining customer satisfaction, and protecting the company’s reputation.

What is the difference between Escalations Manager vs Customer Support Manager?

AspectEscalations ManagerCustomer Support Manager
ResponsibilitiesHandles complex customer issues, manages escalation processes, resolves high-priority complaintsOversees customer service teams, manages support operations, improves customer satisfaction
Required SkillsProblem-solving, conflict resolution, communication, technical knowledgeLeadership, communication, customer service skills, team management
Work EnvironmentFast-paced, problem-solving focused, often within customer service or technical support teamsTeam management, strategic planning, customer interaction
Common Industry UsageTechnology, telecommunications, SaaS companiesRetail, finance, technology, service industries

The Escalations Manager focuses on resolving complex and high-priority customer issues, often requiring technical expertise and problem-solving skills. In contrast, the Customer Support Manager oversees the entire support team, ensuring overall customer satisfaction and support efficiency. Both roles are vital in customer service but differ in scope and focus.

How to become an escalations manager?

To become an escalations manager, candidates typically need several years of experience in customer service, support, or operations roles, along with strong problem-solving and communication skills. A bachelor's degree in business, management, or a related field is often preferred, and familiarity with customer relationship management (CRM) tools can be beneficial. Developing leadership abilities and understanding company policies for handling complex issues are also important for advancement into this role.

What are popular job titles related to Escalations Manager jobs in Wisconsin?

For Escalations Manager jobs in Wisconsin, the most frequently searched job titles are:

What job categories do people searching Escalations Manager jobs in Wisconsin look for?

The top searched job categories for Escalations Manager jobs in Wisconsin are:

What cities in Wisconsin are hiring for Escalations Manager jobs?

Cities in Wisconsin with the most Escalations Manager job openings:

Escalations Manager jobs near you
Infographic showing various Escalations Manager job openings in Wisconsin as of August 2026, with employment types broken down into 88% Full Time, 11% Part Time, and 1% Contract. Highlights an 81% Physical, 2% Hybrid, and 17% Remote job distribution, with an average salary of $103,242 per year, or $49.6 per hour.

Electronic Security Operations Superintendent

Port Washington, WI • On-site

Kastle Systems
IT Services • 501 - 1,000 employees

9.1

Company rating: 9.1 out of 10

Based on 7 frontline employees who took The Breakroom Quiz

3rd of 117 rated security

People enjoy working here

Good employer

Respectful managers

Learn more about Kastle Systemsexternal

Full-time

Posted yesterday

New

Job description

Overview

Together, We Enhance Innovation and Growth

i2G specializes in advanced physical electronic security and life safety solutions. I2G has proven experience in surveillance, access control, and intrusion detection systems, biometrics, fence sensors, radars, ground sensors, anti-drone technologies, and more. We excel in design, project management, commissioning, and enterprise technology integrations.

i2G’s mission is to provide the products and services that meet our customers’ needs to give them a vital advantage in today’s market, helping to protect what matters most.

The Operations Superintendent provides multi-site operational oversight, execution enablement, and escalation management across multiple active projects. This role ensures that site teams are properly resourced, aligned to priorities, and operating within safety, quality, and governance standards.

The Superintendent does not directly manage daily field execution. Instead, the role acts as a critical support layer between Site Leads and Field Operations Management, ensuring consistent performance, removing barriers to execution, and maintaining operational stability across projects.


Responsibilities
  1. Multi-Site Operational Oversight
  • Maintain visibility into execution status across multiple active job sites
  • Monitor progress, risks, and readiness indicators across projects
  • Identify trends impacting productivity, safety, and quality
  • Ensure issues are surfaced early and escalated appropriately
  1. Site Leadership Support & Enablement
  • Serve as the primary support resource for Site Leads
  • Ensure alignment on priorities, standards, and escalation protocols
  • Assist in resolving constraints beyond site-level authority
  • Reinforce accountability without assuming execution ownership
  1. Field Readiness & Coordination (Oversight)
  • Support resolution of access, logistics, and work-zone challenges
  • Coordinate with general contractors and trades when issues exceed site authority
  • Identify and escalate readiness gaps across projects
  • Prevent systemic issues from impacting multiple sites
  1. Safety Oversight
  • Ensure consistent enforcement of safety standards across all sites
  • Monitor for unsafe trends and intervene when necessary
  • Escalate safety risks and incidents promptly
  • Promote a culture of proactive safety leadership
  1. Cross-Functional Collaboration
  • Partner with Project Managers to provide field insights impacting schedule and scope
  • Support validation of sequencing and execution feasibility
  • Coordinate with Construction Management on technical assessments
  • Assist commissioning readiness in coordination with integration teams
  1. Blocker Identification & Escalation
  • Identify and resolve issues beyond Site Lead authority when possible
  • Escalate:
    • Staffing issues to Field Operations Management
    • Technical concerns to Construction/Engineering teams
    • Schedule or scope risks to Project Managers
  • Track recurring issues through resolution

Qualifications

Required Skills & Competencies

  • Strong operational leadership across multiple concurrent projects
  • Excellent problem-solving and escalation management skills
  • Deep understanding of field operations and construction environments
  • Ability to influence without direct authority
  • Strong communication and cross-functional coordination skills
  • Safety leadership and risk identification expertise

Company Overview

This Senior Technician position is for i2G Systems. Learn more about i2G: https://www.i2gsystems.com/careers.html 

"Kastle Systems Makes Strategic Investment in i2G Systems, Strengthening Leadership in Serving High-Security Industries and High-Value, Large Scale Facilities" Read More About the Partnership Here:

https://www.kastle.com/kastle-systems-makes-strategic-investment-in-i2g-systems-strengthening-leadership-in-serving-high-security-industries-and-high-value-large-scale-facilities/  

Qualifications:

Required Skills & Competencies

  • Strong operational leadership across multiple concurrent projects
  • Excellent problem-solving and escalation management skills
  • Deep understanding of field operations and construction environments
  • Ability to influence without direct authority
  • Strong communication and cross-functional coordination skills
  • Safety leadership and risk identification expertise
Education:UNAVAILABLEEmployment Type: UNAVAILABLE

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