ZipRecruiter

Log In

1

Escalations Manager Jobs in Wisconsin (NOW HIRING)

Jobtailor

WI · On-site

$90 - $140/hr

History of successful issue resolution and escalation management skills at all levels, including executive. * Strong leadership and stakeholder management abilities, with C-level engagement ...

Doist

WI · On-site

$180 - $240/hr

The ideal candidate has experience managing or clinically leading APPs and enjoys helping other ... Clinical Consultation and Escalations: Partner with APPs on complex diagnostic, medication, safety ...

Covestic Inc

WI · On-site

$140 - $190/hr

Incident & Escalation Management * Lead site response efforts for operational incidents, outages, service disruptions, and emergency events. * Coordinate cross-functional response activities ...

Jobtailor

WI · On-site

$90 - $140/hr

Own and drive escalated issues blocking production success * Effectively use sound business ... Manage challenging situations in a fast paced environment * Chair roundtables to ensure close ...

Arctic Compressor

Sales Operations Manager

Superior, WI · On-site

$60K - $80K/yr

Escalation Management: Serve as the primary point of escalation for complex customer, dealer, or rep issues, resolving disputes with a focus on long-term relationship retention. Sales Enablement ...

Generac

Manager Project Management

Sussex, WI · On-site

Identify and mitigate risks across projects, ensuring proactive issue resolution and escalation management * Support resource planning and allocation to optimise team capacity and project delivery

Segment (Twilio)

WI · On-site

$180 - $260/hr

About the Role The Director, Presales Engineering Excellence and Innovation will lead a high impact global function at the intersection of Sales Engineering, technical escalation management, field ...

ASCO Aerospace Canada Ltd.

WI · On-site

$180 - $240/hr

Lead strategic customer relationships and act as executive escalation point for Europe * Own portfolio governance, risk management, contract performance and recovery initiatives * Lead and develop ...

next page

Showing results 1-20

All JobsEscalations JobsEscalations Manager JobsEscalations Manager Jobs in Wisconsin

Escalations Manager information

See Wisconsin salary details

$35.8K

$103.2K

$166.5K

How much do escalations manager jobs pay per year?

As of Aug 14, 2026, the average yearly pay for escalations manager in Wisconsin is $103,242.00, according to ZipRecruiter salary data. Most workers in this role earn between $76,700.00 and $130,200.00 per year, depending on experience, location, and employer.

How does an escalations manager typically collaborate with cross-functional teams to resolve complex customer issues?

As an Escalations Manager, you will regularly work with teams such as customer support, product development, engineering, and sales to address and resolve challenging customer concerns. This collaboration often involves facilitating meetings, collecting technical details, and ensuring all stakeholders are aligned on the resolution strategy. Effective communication and strong problem-solving skills are key, as you’ll need to coordinate resources and provide customers with timely updates. Building strong relationships with internal teams is essential to expedite solutions and prevent similar issues in the future.

How to become an escalations manager?

To become an escalations manager, candidates typically need several years of experience in customer service, support, or operations roles, along with strong problem-solving and communication skills. A bachelor's degree in business, management, or a related field is often preferred, and familiarity with customer relationship management (CRM) tools can be beneficial. Developing leadership abilities and understanding company policies for handling complex issues are also important for advancement into this role.

What are the key skills and qualifications needed to thrive as an escalations manager, and why are they important?

To thrive as an Escalations Manager, you need expertise in problem-solving, conflict resolution, and customer service, typically backed by experience in support or operations management. Familiarity with CRM platforms like Salesforce, ticketing systems, and data analysis tools is often required, alongside certifications in ITIL or customer service management. Strong communication, emotional intelligence, and leadership skills help you defuse tense situations and guide teams effectively. These abilities are crucial for resolving high-impact issues quickly, maintaining customer satisfaction, and protecting the company’s reputation.

What is an escalations manager?

Escalations Managers are professionals responsible for handling and resolving complex or high-priority customer issues that frontline support teams are unable to resolve. They coordinate between different departments, communicate directly with customers, and ensure that problems are addressed quickly and effectively. Their role also involves identifying recurring issues, recommending process improvements, and maintaining customer satisfaction by ensuring timely resolutions. Escalations Managers often work in industries like technology, telecommunications, or customer service, where managing customer relationships is critical.

What is the difference between Escalations Manager vs Customer Support Manager?

AspectEscalations ManagerCustomer Support Manager
ResponsibilitiesHandles complex customer issues, manages escalation processes, resolves high-priority complaintsOversees customer service teams, manages support operations, improves customer satisfaction
Required SkillsProblem-solving, conflict resolution, communication, technical knowledgeLeadership, communication, customer service skills, team management
Work EnvironmentFast-paced, problem-solving focused, often within customer service or technical support teamsTeam management, strategic planning, customer interaction
Common Industry UsageTechnology, telecommunications, SaaS companiesRetail, finance, technology, service industries

The Escalations Manager focuses on resolving complex and high-priority customer issues, often requiring technical expertise and problem-solving skills. In contrast, the Customer Support Manager oversees the entire support team, ensuring overall customer satisfaction and support efficiency. Both roles are vital in customer service but differ in scope and focus.

What are popular job titles related to Escalations Manager jobs in Wisconsin?

For Escalations Manager jobs in Wisconsin, the most frequently searched job titles are:

What job categories do people searching Escalations Manager jobs in Wisconsin look for?

The top searched job categories for Escalations Manager jobs in Wisconsin are:

What cities in Wisconsin are hiring for Escalations Manager jobs?

Cities in Wisconsin with the most Escalations Manager job openings:

Escalations Manager jobs near you
Infographic showing various Escalations Manager job openings in Wisconsin as of August 2026, with employment types broken down into 95% Full Time, and 5% Contract. Highlights an 95% In-person, and 5% Remote job distribution, with an average salary of $103,242 per year, or $49.6 per hour.

Senior Technical Account Manager: Enterprise SaaS Lead

Jobtailor

WI • On-site

$90 - $140/hr

Other

Posted 9 days ago

Job description

• Work with Workday's largest strategic accounts to build strong relationships while overseeing multiple accounts simultaneously
• Act as a liaison between Operations, Professional Services, Development, Product Management and Customers to ensure understanding and alignment
• Become an expert in Workday's Architecture and leverage it on all engagements as needed
• Demonstrate competency in Workday products: HCM, Payroll, Financials
• Review upcoming customer events and planned production activities to identify potential problems, then plan and execute solutions
• Successfully engage with Senior Leadership, Technical and Functional staff to remove roadblocks, address delays and mitigate issues
• Own and drive escalated issues blocking production success
• Effectively use sound business judgment, risk avoidance and SME resources to coordinate team efforts to solve problems
• Carry out regular review of customer cases to identify trends
• Champion and advocate for customers with internal and external stakeholders
• Manage challenging situations in a fast paced environment
• Chair roundtables to ensure close communication and relationship building with key stakeholders
• Serve on and actively participate in customer steering committee meetings
• Drive customer self-sufficiency by ensuring their customers understand how to engage with the Workday Support organization and leverage tools
• Pilot new programs and drive continuous improvement initiatives for production customers
• Travel occasionally up to 25% of the time (adjust depending on region)
• Participate in our 24x7 program

Requirements

  • BS or MS in a Technical Degree (ie. Computer Science, MIS) or equivalent technical work experience and acumen
  • 7+ years of experience in product support, customer success, account management or consulting for a complex B2B enterprise software solution
  • 5+ years of experience successfully implementing or managing a complex SaaS solution and working with large enterprise accounts
  • Working experience with at least one of the following business areas preferred: Human Resources, Payroll, Time Tracking, Recruiting, Financials
  • History of successful issue resolution and escalation management skills at all levels, including executive.
  • Strong leadership and stakeholder management abilities, with C-level engagement experience.
  • Collaborative team player with cross-functional engagement skills.
  • Excellent communication (verbal, presentation, written) and meeting facilitation skills.
  • Ability to quickly assess and navigate high-stress situations.
  • Strong planning, organization (project management a must), analytical, problem-solving, and multitasking skills.
  • Ability to work independently, adapt quickly, and maintain a positive attitude.

🔍 ATS Optimization Keywords
Below are skills and terms extracted directly from this job posting to improve Applicant Tracking System (ATS) visibility. This unique feature helps candidates tailor their applications more effectively — a feature exclusive to JobTailor job listings.

Hard Skills

  • Workday Architecture
  • Workday HCM
  • Workday Payroll
  • Workday Financials
  • SaaS implementation
  • B2B enterprise software
  • project management
  • issue resolution
  • escalation management
  • customer success

Soft Skills

  • leadership
  • stakeholder management
  • collaboration
  • communication
  • problem-solving
  • organization
  • multitasking
  • adaptability
  • business judgment
  • relationship building

Certifications & Qualifications

  • BS in Computer Science
  • MS in Technical Degree
  • equivalent technical work experience
#J-18808-Ljbffr

Apply