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Escalations Engineer Jobs in Texas (NOW HIRING)

Nvidia

Senior Compute Platform Engineer, LSF

Austin, TX · Hybrid

You have worked on LSF as a developer or in escalation engineering, rather than only as a consumer of it. * Experience with LSF integration points: esub, eexec, elim, submit wrappers, RTM, or the LSF ...

AIG

SDN Automation Engineer

Houston, TX

Act as an escalation engineer for high severity network related production issues, work with engineers and various vendors to identify tactical and strategic solutions. Requirements * Bachelor ...

Arista Networks

Technical Solutions Engineer

Austin, TX · On-site

A TSE at Arista is equivalent to a Tier 3 TAC or Escalation Engineer in most support organizations. We drive the success of our customers through passion and teamwork and via ensuring quick response ...

Arista Networks

Technical Solutions Engineer

Dallas, TX · On-site

A TSE at Arista is equivalent to a Tier 3 TAC or Escalation Engineer in most support organizations. We drive the success of our customers through passion and teamwork and via ensuring quick response ...

Cyera

Senior Technical Support Engineer

Plano, TX · On-site +1

$90K - $110K/yr

Own escalated technical cases from Tier 1 and drive them through investigation, resolution ... Prepare high-quality Tier 3 or Engineering escalations that include technical evidence ...

Hewlett Packard Enterprise

3LS Quality Engineer

Spring, TX · On-site

$105 - $130/hr

The 3LS Engineer is the highest technical escalation authority, partnering with R&D, ODMs, vendors, and product engineering teams to resolve the most complex and business-critical issues escalated ...

Hp

3LS Quality Engineer

Spring, TX

$105K - $130K/yr

3LS Quality Engineer Description - The 3LS Engineer is the highest technical escalation authority, partnering with R&D, ODMs, vendors, and product engineering teams to resolve the most complex and ...

Vizient, Inc.

Development Support Engineer

Irving, TX · On-site

$77K - $135K/yr

You will improve incident response effectiveness, restoration speed, escalation quality ... You will partner closely with Engineering, Product, Infrastructure, and business teams to diagnose ...

SwiftCruit

3LS Quality Engineer

Spring, TX · On-site

$93.40 - $100/hr

3LS Quality Engineer Description - The 3LS Engineer is the highest technical escalation authority, partnering with R&D, ODMs, vendors, and product engineering teams to resolve the most complex and ...

Vizient

Development Support Engineer

Irving, TX

$77K - $135K/yr

You will improve incident response effectiveness, restoration speed, escalation quality ... You will partner closely with Engineering, Product, Infrastructure, and business teams to diagnose ...

CyrusOne

Associate Desktop Engineer

Dallas, TX · On-site

The primary focus is reliable implementation, junior-level platform administration, technical growth, and escalation of architecture or design decisions to senior engineering resources.

Oscar Health

Associate Desktop Engineer

Dallas, TX · On-site

The primary focus is reliable implementation, junior-level platform administration, technical growth, and escalation of architecture or design decisions to senior engineering resources.

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Escalations Engineer information

What is an escalations engineer?

An Escalations Engineer is a technical professional who handles complex or unresolved issues that have been escalated by frontline support teams. Their main responsibility is to diagnose, troubleshoot, and resolve advanced technical problems that require specialized expertise. Escalations Engineers often work closely with product development teams to identify root causes and implement long-term solutions. They play a critical role in ensuring customer satisfaction by addressing challenging issues efficiently and communicating resolutions clearly.

How does an escalations engineer typically collaborate with product and support teams to resolve complex technical issues?

Escalations Engineers work closely with both product development and frontline support teams to address high-priority, complex technical issues that cannot be resolved through standard support channels. They often act as a bridge, providing detailed technical analysis and feedback to product engineers while keeping support teams informed about progress and solutions. This collaboration ensures that critical customer problems are thoroughly investigated and resolved efficiently, often leading to product improvements and updated troubleshooting procedures. Regular communication and documentation are key aspects of this collaborative process.

What are the key skills and qualifications needed to thrive as an escalations engineer, and why are they important?

To thrive as an Escalations Engineer, you need a deep understanding of troubleshooting complex technical issues, advanced knowledge in relevant technologies, and typically a degree in computer science or a related field. Familiarity with ticketing systems, debugging tools, and certifications such as CompTIA, Microsoft, or Cisco are often required. Exceptional problem-solving skills, patience, and effective communication set top performers apart in this role. These skills ensure rapid resolution of critical issues, customer satisfaction, and the smooth operation of technical support processes.

What is the difference between Escalations Engineer vs Support Engineer?

AspectEscalations EngineerSupport Engineer
CredentialsTechnical certifications, relevant degreesTechnical certifications, relevant degrees
Work EnvironmentHandles complex issues, collaborates with engineering teamsProvides frontline customer support, troubleshooting
Employer & Industry UsageTech companies, SaaS providers, hardware firmsIT services, software companies, tech support
Search & Comparison IntentUnderstanding advanced troubleshooting rolesEntry to mid-level support roles

In summary, an Escalations Engineer focuses on resolving complex technical issues that require advanced expertise and often collaborates with engineering teams. A Support Engineer handles initial customer support, troubleshooting common problems. Both roles require technical skills and certifications but differ in complexity and scope.

What are popular job titles related to Escalations Engineer jobs in Texas?

For Escalations Engineer jobs in Texas, the most frequently searched job titles are:

What job categories do people searching Escalations Engineer jobs in Texas look for?

The top searched job categories for Escalations Engineer jobs in Texas are:

Escalations Engineer jobs near you
Infographic showing various Escalations Engineer job openings in Texas as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution.

Senior Compute Platform Engineer, LSF

Nvidia

Austin, TX • Hybrid

Full-time

Posted 13 days ago

Nvidia rating

9.6

Company rating: 9.6 out of 10

Based on 18 frontline employees who took The Breakroom Quiz

6th of 247 rated software companies

Job description

NVIDIA's silicon does not tape out without the farm behind it. Our EDA compute environment runs millions of cores across federated LSF cells, and every simulation, synthesis run, and timing signoff on our roadmap passes through it. We are consolidating a dual-scheduler estate onto a single LSF platform, and we are looking for an engineer who knows LSF at the level of its internals - not just its configuration files.

This is a deep-specialist role. You will be the person the team escalates to when scheduling latency creeps up and nothing in the logs explains why.

What you'll be doing:

  • Owning scheduler behavior across 15-25 federated LSF cells, including mbatchd and mbschd tuning, scheduling cycle analysis, and the contention patterns that appear as cells approach host-count ceilings.

  • Diagnosing MultiCluster forwarding problems - remote queue sizing, forwarding policy, cross-cluster pend behavior - where the symptom reported by users is "the farm is slow" rather than a clear failure.

  • Setting the technical design for cell topology and federation as the farm grows, and deciding what belongs in a cell versus what belongs in a new one.

  • Working with our IaC engineer to encode scheduler policy into a config schema that survives contact with MultiCluster, rather than one that looks clean and breaks at scale.

  • Partnering directly with CAD and methodology teams on workloads that break normal assumptions: 500GB+ memory jobs, interactive-versus-batch contention, and tape-out crunch bursts.

What we need to see:

  • BS or MS in Computer Science, Computer Engineering, or equivalent experience.

  • 8+ years in HPC or large-scale batch compute, with 5+ years of that on IBM Spectrum LSF.

  • Demonstrated depth in LSF internals - you have debugged scheduler behavior beyond what the documentation covers, and you can explain a scheduling cycle from submission to dispatch.

  • Hands-on MultiCluster experience in a production, multi-site environment.

  • Strong Linux systems fundamentals, system programming languages and scripting in Python, Perl, and shell.

Ways to stand out from the crowd:

  • You have worked on LSF as a developer or in escalation engineering, rather than only as a consumer of it.

  • Experience with LSF integration points: esub, eexec, elim, submit wrappers, RTM, or the LSF APIs.

  • Background in semiconductor or EDA compute, where license constraints and job constraints compete.

  • You have migrated a production estate off Slurm, PBS, or Grid Engine without a scheduled outage users noticed.

#LI Hybrid

Your base salary will be determined based on your location, experience, and the pay of employees in similar positions. The base salary range is 184,000 USD - 287,500 USD for Level 4, and 224,000 USD - 356,500 USD for Level 5.

You will also be eligible for equity and benefits.

Applications for this job will be accepted at least until September 2, 2026.

This posting is for an existing vacancy.

NVIDIA uses AI tools in its recruiting processes.

NVIDIA is committed to fostering an inclusive work environment and proud to be an equal opportunity employer. As we highly value diversity in our current and future employees, we do not discriminate (including in our hiring and promotion practices) on the basis of race, religion, color, national origin, gender, gender expression, sexual orientation, age, marital status, veteran status, disability status or any other characteristic protected by law.

What Nvidia employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

Nvidia logo

About Nvidia

Sourced by ZipRecruiter

NVIDIA has been transforming computer graphics, PC gaming, and accelerated computing for more than 25 years. It's a unique legacy of innovation that's fueled by great technology--and amazing people. Today, we're tapping into the unlimited potential of AI to define the next era of computing. An era in which our GPU acts as the brains of computers, robots, and self-driving cars that can understand the world. Doing what's never been done before takes vision, innovation, and the world's best talent.

Industry

Computer and electronic product manufacturing

Company size

10,000+ Employees

Headquarters location

Santa Clara, CA, US

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