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Escalation Manager Jobs in Kansas (NOW HIRING)

Panasonic

EUS Manager

De Soto, KS · On-site

Identifies, analyzes, and resolves complex end user service issues, acting as the primary escalation point for both internal teams and the managed service provider. Facilitates root cause analysis ...

Maximus

Call Center Manager

Topeka, KS · On-site

... escalated to management level. - Managing daily performance against SLAs and KPIs across all customer contact channels. - Coordinating staffing and workload distribution to support efficiency and ...

NetApp

Technical Account Manager

Wichita, KS · On-site

Manage P1 escalations alongside key internal resources and share P2-P4 awareness. * Proactive Technical Engagement : Use advanced data insights and technical knowledge to monitor adoption and/or ...

ProviDRs Care

Credentialing Lead - Onsite

Wichita, KS · On-site

Escalation Management * Serveas the primary escalation point for credentialing-related issues. * Investigateand resolve complex credentialing and enrollment problems with payers,providers, and ...

NetApp

Technical Account Manager

Wichita, KS · On-site

Manage P1 escalations alongside key internal resources and share P2-P4 awareness. * Proactive Technical Engagement: Use advanced data insights and technical knowledge to monitor adoption and/or ...

Bosch Group

Quality Engineer - 2nd Shift

Wichita, KS

$64K - $83K/yr

Escalation Management - Initiate and coordinate quality escalation according to BOSCH escalation standards whenever product quality, customer satisfaction, or production stability is at risk.

EssilorLuxottica SA

Customer Care Specialist

Overland Park, KS · On-site

$16 - $21.25/hr

MAJOR DUTIES AND RESPONSIBILITIES Customer Escalation Management Support the resolution of complex and escalated customer issues Review assigned cases to determine appropriate production, quality, or ...

Bosch-HomeComfort

Quality Engineer - 2nd Shift

Wichita, KS · On-site

$64K - $83K/yr

Escalation Management - Initiate and coordinate quality escalation according to BOSCH escalation standards whenever product quality, customer satisfaction, or production stability is at risk.

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Escalation Manager information

See Kansas salary details

$21.9K

$53.1K

$103.5K

How much do escalation manager jobs pay per year?

As of Sep 1, 2026, the average yearly pay for escalation manager in Kansas is $53,087.00, according to ZipRecruiter salary data. Most workers in this role earn between $37,500.00 and $61,100.00 per year, depending on experience, location, and employer.

What does an escalation manager do?

An Escalation Manager is responsible for handling and resolving complex customer issues that cannot be solved through standard support processes. They act as the main point of contact for escalated problems, coordinating with various teams to find solutions quickly and efficiently. Escalation Managers analyze the root causes of recurring issues, implement process improvements, and ensure customer satisfaction by providing timely updates and resolutions. This role requires strong problem-solving skills, communication abilities, and experience in customer service or technical support environments.

What skills and qualifications are needed to be an escalation manager?

To thrive as an Escalation Manager, you need expertise in problem-solving, conflict resolution, and customer service, often supported by experience in technical support or operations management. Familiarity with CRM platforms (like Salesforce), ticketing systems, and possibly ITIL certification is highly beneficial. Exceptional communication, emotional intelligence, and the ability to remain calm under pressure are standout soft skills for this role. These skills ensure escalated issues are resolved efficiently, maintaining customer satisfaction and protecting the company’s reputation.

How does an escalation manager collaborate with technical support and product teams to resolve complex customer issues?

An Escalation Manager works closely with both technical support and product teams to ensure that high-priority customer issues are addressed promptly and effectively. They serve as a central point of contact, coordinating between departments to gather necessary information, prioritize tasks, and communicate updates. By facilitating clear communication and aligning resources, Escalation Managers help prevent delays and ensure that solutions are technically sound and meet customer expectations. This collaborative approach not only resolves issues faster but also helps identify and address root causes to prevent future problems.

What is the difference between Escalation Manager vs Customer Support Manager?

AspectEscalation ManagerCustomer Support Manager
CredentialsTypically requires experience in customer service, conflict resolution, and industry-specific knowledgeRequires customer service experience, leadership skills, and often a relevant degree
Work EnvironmentHandles high-priority issues, often in a fast-paced support or technical environmentOversees support teams, manages customer satisfaction, and improves support processes
Industry UsageCommon in tech, telecom, and service industries where issue escalation is frequentWidely used across retail, tech, and service sectors to manage support teams

The main difference is that an Escalation Manager focuses on resolving complex or urgent customer issues, often involving technical or high-stakes problems, while a Customer Support Manager oversees the overall support team and customer satisfaction. Both roles require strong communication skills and industry knowledge but differ in scope and focus.

What is the role of an escalation manager?

An escalation manager is responsible for handling and resolving complex or high-priority customer issues that cannot be addressed by frontline support teams. They coordinate with various departments, analyze root causes, and implement solutions to ensure customer satisfaction and prevent future escalations. Strong communication, problem-solving skills, and familiarity with customer support tools are essential for this role.

What are the most commonly searched types of Escalation jobs in Kansas?

The most popular types of Escalation jobs in Kansas are:

What are popular job titles related to Escalation Manager jobs in Kansas?

For Escalation Manager jobs in Kansas, the most frequently searched job titles are:

What job categories do people searching Escalation Manager jobs in Kansas look for?

The top searched job categories for Escalation Manager jobs in Kansas are:

Escalation Manager jobs near you
Infographic showing various Escalation Manager job openings in Kansas as of August 2026, with employment types broken down into 86% Full Time, 12% Part Time, 1% Temporary, and 1% Contract. Highlights an 81% Physical, 2% Hybrid, and 17% Remote job distribution, with an average salary of $53,087 per year, or $25.5 per hour.

Professional Services and Escalation Engineer I

Pileus Technologies LLC

Wichita, KS

$73K - $98K/yr

Full-time

Re-posted 6 days ago

Job description

Job Title: Professional Services and Escalation Engineer I

Location: Wichita, Kansas

Job Type: Full-time

Company Description:

Pileus Technologies, LLC is a leading technology company that specializes in providing cutting-edge IT solutions for clients in various industries. We are dedicated to delivering high-quality products and services to help our customers achieve their goals and drive business success.

Position Overview:

We are seeking a talented Professional Services and Escalation Engineer I to join our dynamic team. The successful candidate will be responsible for managing and executing technical projects, providing technical support to customers, and handling escalated issues to ensure timely resolution. This role requires a strong technical background, excellent problem-solving skills, and the ability to work effectively in a fast-paced environment.

Key Responsibilities:

- Manage and lead technical projects from initiation to completion, ensuring deliverables are met within the specified timeline and budget.
- Provide technical support to customers by troubleshooting and resolving complex issues related to our products and services.
- Act as the primary point of contact for escalated issues, working closely with internal teams and customers to identify root causes and implement effective solutions.
- Collaborate with cross-functional teams to address customer requirements, provide feedback on product improvements, and ensure customer satisfaction.
- Develop and maintain technical documentation, training materials, and best practices to support internal teams and customers.
- Stay current on industry trends, technologies, and best practices to drive innovation and continuous improvement in our products and services.

Qualifications:

- Bachelor's degree in Computer Science, Engineering, or a related field.
- 2+ years of experience in project management, technical support, or a similar role.
- Strong technical background in networking, systems administration, or software development.
- Excellent problem-solving skills and the ability to think creatively to devise innovative solutions.
- Exceptional communication skills, both verbal and written, with the ability to effectively collaborate with team members and customers.
- Proven ability to work independently and handle multiple priorities in a fast-paced environment.

If you are a motivated and talented individual with a passion for technology and a desire to drive business success, we encourage you to apply for the Project and Escalation Engineer I position at Pileus Technologies, LLC. Join our team and be part of a company that values innovation, collaboration, and excellence.