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Escalation Manager Jobs in Indiana (NOW HIRING)

Virtusa

Database Administrator

Indianapolis, IN

Alert monitoring, perform health checks, troubleshooting issues, perform escalation, managing bridge calls, perform root cause analysis and document knowledge articles * Apply platform updates ...

Truma-Corporatio

Head of Service

Elkhart, IN · On-site

$150 - $230/hr

Lead Customer Care (Call Center) operations, including staffing, workforce planning, call volume and queue management, service-level performance, escalation management, communication quality, case ...

Posted today

Truma Corp

Head of Service

Elkhart, IN · On-site

Lead Customer Care (Call Center) operations, including staffing, workforce planning, call volume and queue management, service-level performance, escalation management, communication quality, case ...

New

NSG Group

REGIONAL SUPPLY CHAIN MANAGER

Shelbyville, IN · On-site

Assess business risk appropriately, driving compliance through transparent escalation, management, and reporting of control issues -- and holding others accountable to these standards. * Uphold NSG ...

Circle Logistics

IT Manager

Fort Wayne, IN · On-site

$93K - $114K/yr

Serve as the senior technical escalation point for the entire organization User and Account Management * Own the full user lifecycle across all core platforms--onboarding, role changes, and ...

Circle Logistics

IT Manager

Fort Wayne, IN · On-site

$93K - $114K/yr

Serve as the senior technical escalation point for the entire organization User and Account Management * Own the full user lifecycle across all core platforms-onboarding, role changes, and ...

Circle Logistics

IT Manager

Fort Wayne, IN · On-site

$93K - $114K/yr

Serve as the senior technical escalation point for the entire organization User and Account Management * Own the full user lifecycle across all core platforms-onboarding, role changes, and ...

Medium

Sr. Account Manager

Indianapolis, IN · On-site

$70 - $90/hr

Serve as a point of contact for issue escalation, management, and resolution, coordinating with technology operations and issue response and resolution staff to stay informed on all issues to provide ...

New

Kobie Marketing

Sr. Account Manager

Indianapolis, IN

Serve as a point of contact for issue escalation, management, and resolution, coordinating with technology operations and issue response and resolution staff to stay informed on all issues to provide ...

Becton, Dickinson and Company

Drive customer retention through proactive engagement, escalation management, workflow optimization, and clinical consultation. * Provide leadership oversight for strategic account support and ...

Salesforce, Inc.

Licensing Consultant

Indianapolis, IN · On-site

Deal Consultation & Escalation Management * Guide the Deal Cycle: Consult directly with Sales, Legal, and peers across P2C including Deal Desk, Sales Ops, and Provisioning, to structure complex ...

Salesforce, Inc.

Licensing Consultant

Indianapolis, IN · On-site

Deal Consultation & Escalation Management * Guide the Deal Cycle: Consult directly with Sales, Legal, and peers across P2C including Deal Desk, Sales Ops, and Provisioning, to structure complex ...

Northern Base

ALM Techno Functional Lead

Columbus, IN · On-site

... escalation management. · Manage project communications, decision logs, meeting notes, delivery dashboards, and leadership-ready progress reporting. · Partner with solution architects, ALM SMEs ...

SW Retail Group LLC

Assistant Manager

Merrillville, IN · On-site

Handle customer inquiries, complaints, and escalations in a professional manner * Assist with scheduling and shift management to ensure adequate staffing levels * Collaborate with the Store Manager ...

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Escalation Manager information

See Indiana salary details

$23.3K

$56.6K

$110.4K

How much do escalation manager jobs pay per year?

As of Aug 21, 2026, the average yearly pay for escalation manager in Indiana is $56,642.00, according to ZipRecruiter salary data. Most workers in this role earn between $40,000.00 and $65,200.00 per year, depending on experience, location, and employer.

What does an escalation manager do?

An Escalation Manager is responsible for handling and resolving complex customer issues that cannot be solved through standard support processes. They act as the main point of contact for escalated problems, coordinating with various teams to find solutions quickly and efficiently. Escalation Managers analyze the root causes of recurring issues, implement process improvements, and ensure customer satisfaction by providing timely updates and resolutions. This role requires strong problem-solving skills, communication abilities, and experience in customer service or technical support environments.

What skills and qualifications are needed to be an escalation manager?

To thrive as an Escalation Manager, you need expertise in problem-solving, conflict resolution, and customer service, often supported by experience in technical support or operations management. Familiarity with CRM platforms (like Salesforce), ticketing systems, and possibly ITIL certification is highly beneficial. Exceptional communication, emotional intelligence, and the ability to remain calm under pressure are standout soft skills for this role. These skills ensure escalated issues are resolved efficiently, maintaining customer satisfaction and protecting the company’s reputation.

How does an escalation manager collaborate with technical support and product teams to resolve complex customer issues?

An Escalation Manager works closely with both technical support and product teams to ensure that high-priority customer issues are addressed promptly and effectively. They serve as a central point of contact, coordinating between departments to gather necessary information, prioritize tasks, and communicate updates. By facilitating clear communication and aligning resources, Escalation Managers help prevent delays and ensure that solutions are technically sound and meet customer expectations. This collaborative approach not only resolves issues faster but also helps identify and address root causes to prevent future problems.

What is the difference between Escalation Manager vs Customer Support Manager?

AspectEscalation ManagerCustomer Support Manager
CredentialsTypically requires experience in customer service, conflict resolution, and industry-specific knowledgeRequires customer service experience, leadership skills, and often a relevant degree
Work EnvironmentHandles high-priority issues, often in a fast-paced support or technical environmentOversees support teams, manages customer satisfaction, and improves support processes
Industry UsageCommon in tech, telecom, and service industries where issue escalation is frequentWidely used across retail, tech, and service sectors to manage support teams

The main difference is that an Escalation Manager focuses on resolving complex or urgent customer issues, often involving technical or high-stakes problems, while a Customer Support Manager oversees the overall support team and customer satisfaction. Both roles require strong communication skills and industry knowledge but differ in scope and focus.

What is the role of an escalation manager?

An escalation manager is responsible for handling and resolving complex or high-priority customer issues that cannot be addressed by frontline support teams. They coordinate with various departments, analyze root causes, and implement solutions to ensure customer satisfaction and prevent future escalations. Strong communication, problem-solving skills, and familiarity with customer support tools are essential for this role.

What are the most commonly searched types of Escalation jobs in Indiana?

The most popular types of Escalation jobs in Indiana are:

What are popular job titles related to Escalation Manager jobs in Indiana?

For Escalation Manager jobs in Indiana, the most frequently searched job titles are:

What job categories do people searching Escalation Manager jobs in Indiana look for?

The top searched job categories for Escalation Manager jobs in Indiana are:

What cities in Indiana are hiring for Escalation Manager jobs?

Cities in Indiana with the most Escalation Manager job openings:

Escalation Manager jobs near you
Infographic showing various Escalation Manager job openings in Indiana as of August 2026, with employment types broken down into 85% Full Time, 13% Part Time, and 2% Contract. Highlights an 83% Physical, 2% Hybrid, and 15% Remote job distribution, with an average salary of $56,642 per year, or $27.2 per hour.

Sales for Asset Recovery

Lauth Investigations International Inc

Indianapolis, IN • On-site

Full-time

Re-posted 20 days ago

Job description

Senior Sales Strategist (Commission-Based)

THE ROLE:
Lauth Investigations is seeking a high-performance Senior Sales Strategist to serve as the elite escalation point for high-value or highly skeptical claimants. This role is designed for a confident, results-driven professional who bridges the gap between initial outreach and successful asset recovery. You will step in when claims have stalled, re-establishing trust and guiding complex cases to a successful resolution.

COMPENSATION STRUCTURE:
This is a 100% commission-based position offering significant earning potential for high-level closers.

  • Commission: 20% of the company’s earned fee on all successfully recovered claims of $50,000 and above.
  • No Cap on Earnings: Your income is directly tied to your ability to re-engage claimants and close complex cases.

CORE RESPONSIBILITIES:

1. Case Re-Engagement & Escalation Management

  • Review stalled or unresponsive claims to develop strategic re-engagement plans for hot, warm, and cold leads.
  • Serve as the senior voice of authority to address skepticism, compliance concerns, and objections.
  • Take full ownership of high-value “Complex Claim” campaigns.

2. Strategic Research & Verification

  • Conduct targeted research to confirm claimant identity, heirship, and asset linkage using verified databases.
  • Collaborate with genealogists and internal research teams to ensure the defensibility of claims.

3. Advanced Outreach & Closing

  • Re-establish communication using a consultative, trust-based approach.
  • Convert hesitant prospects into signed agreements through clear explanation of contingency agreements and legal requirements.
  • Guide claimants through the execution of legal documents to ensure timely recovery.

4. CRM & Process Integrity

  • Maintain meticulous documentation of all outreach efforts within the CRM.
  • Identify objection patterns and recommend improvements to the sales cycle.

IDEAL PROFILE:

  • Self-Starter: Thrives in a performance-based, independent environment.
  • Persuasive & Analytical: Able to use data and research to build a logical case for the claimant.
  • Persistence: A "never-give-up" attitude toward stalled leads.
  • Trust-Builder: Quickly establishes rapport with high-net-worth individuals and skeptical heirs.

Requirements

REQUIREMENTS:

  • 5+ years of experience in asset recovery and inside sales.
  • Demonstrated Closer: Proven track record of managing complex objections and closing high-ticket deals.
  • Executive Presence: Strong communication skills with the ability to project credibility and authority.
  • Tech Savvy: Comfort working with CRM systems, investigative databases, and public records.
  • High Ethics: Absolute commitment to transparency and ethical contingency-based recovery.