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Escalation Engineer Jobs in Texas (NOW HIRING)

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Support Engineer

Waco, TX · On-site

$100 - $125/hr

What You'll Do Own the escalation path above the Support team's top tier. Diagnose and resolve the ... Keep Engineering focused on building. You're the filter that turns a flood of 'something's broken ...

ASM

Field Service Engineer- "I & II"

Austin, TX · On-site

Support escalations and collaborate with crossfunctional experts to drive resolution What we are looking for: Engineer I, Field Service * Bachelor's degree in Electromechanical Engineering or related ...

Nvidia

Senior Compute Platform Engineer, LSF

Austin, TX · Hybrid

You have worked on LSF as a developer or in escalation engineering, rather than only as a consumer of it. * Experience with LSF integration points: esub, eexec, elim, submit wrappers, RTM, or the LSF ...

Cyera

Senior Technical Support Engineer

Plano, TX · On-site +1

$90K - $110K/yr

Own escalated technical cases from Tier 1 and drive them through investigation, resolution ... Prepare high-quality Tier 3 or Engineering escalations that include technical evidence ...

Hewlett Packard Enterprise

3LS Quality Engineer

Spring, TX · On-site

$100 - $125/hr

The 3LS Engineer is the highest technical escalation authority, partnering with R&D, ODMs, vendors, and product engineering teams to resolve the most complex and business-critical issues escalated ...

Vizient, Inc.

Development Support Engineer

Irving, TX · On-site

$77K - $135K/yr

You will improve incident response effectiveness, restoration speed, escalation quality ... You will partner closely with Engineering, Product, Infrastructure, and business teams to diagnose ...

Hp

3LS Quality Engineer

Spring, TX

$105K - $130K/yr

3LS Quality Engineer Description - The 3LS Engineer is the highest technical escalation authority, partnering with R&D, ODMs, vendors, and product engineering teams to resolve the most complex and ...

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Escalation Engineer information

See Texas salary details

$43.3K

$90.4K

$127.2K

How much do escalation engineer jobs pay per year?

As of Sep 8, 2026, the average yearly pay for escalation engineer in Texas is $90,430.00, according to ZipRecruiter salary data. Most workers in this role earn between $76,900.00 and $102,500.00 per year, depending on experience, location, and employer.

What is an escalation engineer?

An Escalation Engineer is a technical professional responsible for handling complex customer issues that cannot be resolved by frontline support teams. They analyze, troubleshoot, and resolve escalated technical problems, often working closely with developers, product teams, and customers. Their role requires deep technical expertise, strong problem-solving skills, and the ability to communicate effectively with both technical and non-technical stakeholders. Escalation Engineers may also provide feedback to improve product stability and support processes.

What types of issues does an escalation engineer typically handle on a daily basis?

An Escalation Engineer is responsible for addressing the most complex technical problems that frontline support teams are unable to resolve, which may include critical system outages, persistent software bugs, or high-impact customer issues. You can expect to investigate root causes, coordinate with various internal teams such as development or product management, and provide timely, thorough solutions to customers. The role often requires documenting findings, advising on preventative measures, and ensuring long-term resolution of challenging cases. This hands-on and collaborative environment makes the position both demanding and rewarding for those who enjoy problem-solving.

What are the key skills and qualifications needed to thrive as an escalation engineer?

To thrive as an Escalation Engineer, you need a strong foundation in troubleshooting, systems analysis, and advanced technical support, often supported by a degree in computer science or a related field. Familiarity with ticketing systems, remote diagnostic tools, operating systems, and relevant certifications such as ITIL or Microsoft Certified Solutions Expert is highly valuable. Outstanding communication, problem-solving ability, and resilience under pressure are vital soft skills in this position. These skills ensure rapid response and resolution to complex issues, maintaining customer satisfaction and organizational credibility.

What does an escalation engineer do?

An escalation engineer handles complex technical issues that cannot be resolved by frontline support teams. They analyze problems, coordinate with other departments, and provide advanced troubleshooting to ensure customer satisfaction, often using tools like ticketing systems and technical documentation.

What are the most commonly searched types of Escalation Engineer jobs in Texas?

The most popular types of Escalation Engineer jobs in Texas are:

What are popular job titles related to Escalation Engineer jobs in Texas?

For Escalation Engineer jobs in Texas, the most frequently searched job titles are:

What job categories do people searching Escalation Engineer jobs in Texas look for?

The top searched job categories for Escalation Engineer jobs in Texas are:

What cities in Texas are hiring for Escalation Engineer jobs?

Cities in Texas with the most Escalation Engineer job openings:

Escalation Engineer jobs near you
Infographic showing various Escalation Engineer job openings in Texas as of August 2026, with employment types broken down into 90% Full Time, 6% Part Time, and 4% Contract. Highlights an 87% Physical, 4% Hybrid, and 9% Remote job distribution, with an average salary of $90,430 per year, or $43.5 per hour.

NOC Escalation Support Specialist

Procom Consultants Group

Richardson, TX • On-site

Contractor

Re-posted 29 days ago

Key responsibilities

  • Manage assigned large-scale enterprise major incidents and coordinate resolution efforts.

  • Perform detailed analysis of network, server, and Wintel engineering issues causing service outages.

  • Direct and coordinate resources during critical outages, including communication with executive and management teams.

Job description

Company Description

Procom is a leading provider of professional IT services and staffing to businesses and governments in Canada.
With revenues over $500 million, the Branham Group has recognized Procom as the 3rd largest professional services firm in Canada and is now the largest "Canadian-Owned" IT staffing/consulting company.
Procom's areas of staffing expertise include:
Application Development
Project Management
Quality Assurance
Business/Systems Analysis
Datawarehouse & Business Intelligence
Infrastructure & Network Services
Risk Management & Compliance
Business Continuity & Disaster Recovery
Security & Privacy
Specialties Contract Staffing (Staff Augmentation)
Permanent Placement (Staff Augmentation)
ICAP (Contractor Payroll)
Flextrack (Vendor Management System)

Job Description

NOC Escalation Support Specialist

On behalf of our client, Procom Services is searching for a NOC Escalation Support Specialist for a contract opportunity in Dallas, TX.

NOC Escalation Support Specialist Job Details

Manages assigned large-scale enterprise major incidents. 
Flawlessly execute chief officer communications during service crises. 
Perform detailed analysis of clear and present network/server/Wintel engineering, design and technical flaws causing service outages on customer and internal networks. 
Directs and coordinates VPs, Directors, Managers and individual contributors to perform work and make decisions during critical outages. Must be seen to be in command of all resources (human, material, time) during crisis calls. 
Urgent escalation of technical problems or policy decisions to executive, management and engineering levels, inside and outside, immediately and simultaneously, during customer outage. 
Schedules and coordinates infrastructure and customer infrastructure changes in emergency conditions. 
Investigates and coordinates resolution of problems, inefficiencies, and network performance on a real-time basis and in high-stress conditions. 
Directs completion of customer requests via the ticketing system. 
Complies with all standard internal controls and processes. Participates and follows all processes.
Delivers results in support of achieving the organization's Service Level Agreements. 
Viewed as technical leader for all Major incidents. 
Manages projects related to technology pilots, conversions, implementations, etc., as assigned. 
Regularly participates in the audit process. 
Continues to enhance knowledge base for new products and vendor solutions that impact the business.

NOC Escalation Support Specialist Mandatory Skills

Expert knowledge of a variety of network management and monitoring tools. 
Excellent interpersonal, organizational, customer service, communications, and presentation skills. 
Ability to serve as a technical mentor to others and guides less experienced engineers and technicians in resolving complex problems. 
Ability to apply expert knowledge of enterprise operations to the most complex problems and to direct, train, and guide less experienced staff. 
8-10 years of related network/infrastructure experience. 
Demonstrated incident management experience in a large-scale, multi-platform environment, supporting 24x7 operations. 
Experience with SNMP Management Tools, PC based tools and products, and MS-Office preferred. 
Accreditation for IT systems control and ITIL framework. 
3-5 years' leadership in IT control center(s), leading multiple-discipline teams in resolving critical large-scale infrastructure outages.

NOC Escalation Support Specialist Start Date

ASAP

NOC Escalation Support Specialist Assignment Length

12+ months

Additional Information

All your information will be kept confidential according to EEO guidelines. Please send your resume in Word format only. 

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