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Epiq Jobs (NOW HIRING)

Epiq

Customer Success Manager

Phoenix, AZ · On-site

At Epiq , your work contributes to complex, global legal outcomes. You'll join a values-driven community where integrity guides decisions, relentless service sets the bar, and we thrive on big ...

Epiq

Customer Success Manager

Customer Success Manager - AI-Powered Legal Technology At Epiq, your work contributes to complex, global legal outcomes. You'll join a values-driven community where integrity guides decisions ...

Epiq

Customer Success Manager

Overland Park, KS · Remote

At Epiq , your work contributes to complex, global legal outcomes. You'll join a valuesdriven community where integrity guides decisions, relentless service sets the bar, and we thrive on big ...

Epiq

Customer Success Manager

Phoenix, AZ · Remote

At Epiq , your work contributes to complex, global legal outcomes. You'll join a valuesdriven community where integrity guides decisions, relentless service sets the bar, and we thrive on big ...

Epiq

Director, Contract Solutions

Austin, TX · On-site +1

At Epiq , your work contributes to complex, global legal outcomes. You'll join a values-driven community where integrity guides decisions, relentless service sets the bar, and we thrive on big ...

Epiq

Customer Success Manager

Customer Success Manager - AI-Powered Legal Technology At Epiq, your work contributes to complex, global legal outcomes. You'll join a values-driven community where integrity guides decisions ...

Epiq

Customer Success Manager

Customer Success Manager - AI-Powered Legal Technology At Epiq, your work contributes to complex, global legal outcomes. You'll join a values-driven community where integrity guides decisions ...

Epiq

Director, Contract Solutions

Denver, CO · On-site +1

At Epiq , your work contributes to complex, global legal outcomes. You'll join a values-driven community where integrity guides decisions, relentless service sets the bar, and we thrive on big ...

Epiq

Director, Contract Solutions

Denver, CO · On-site

At Epiq , your work contributes to complex, global legal outcomes. You'll join a valuesdriven community where integrity guides decisions, relentless service sets the bar, and we thrive on big ...

Epiq

Customer Success Manager

Customer Success Manager - AI-Powered Legal Technology At Epiq, your work contributes to complex, global legal outcomes. You'll join a values-driven community where integrity guides decisions ...

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How much do epiq jobs pay per hour?

As of Aug 28, 2026, the average hourly pay for epiq in the United States is $21.64, according to ZipRecruiter salary data. Most workers in this role earn between $19.23 and $23.32 per hour, depending on experience, location, and employer.

What is an Epiq?

An Epiq job typically refers to a role at Epiq, a global provider of legal and business services specializing in eDiscovery, court reporting, litigation support, and corporate restructuring. Employees may work in legal technology, administrative support, or project management, depending on the position. Epiq jobs often involve handling sensitive legal data, assisting law firms and corporations with case management, and ensuring compliance with industry regulations.

What does a typical day look like for someone working at Epiq in an eDiscovery or legal support role?

A typical day at Epiq for those in eDiscovery or legal support often involves reviewing legal documents, utilizing specialized software to manage and process case files, and collaborating with attorneys or project managers to ensure accurate and timely data processing. Team members may also be tasked with quality control checks, responding to client inquiries, and helping troubleshoot technical issues that arise during legal proceedings. The environment is fast-paced and requires adaptability, as priorities can shift rapidly depending on case requirements. This variety makes the role both challenging and rewarding, as you play a direct part in supporting complex legal matters for clients worldwide.

What are the key skills and qualifications needed to thrive in the Epiq position, and why are they important?

To thrive at Epiq, which is a global provider of legal services and technology, candidates usually need strong analytical skills, attention to detail, and prior experience in legal support, eDiscovery, or related fields. Familiarity with eDiscovery software, document review platforms, and case management systems is highly valued, as are certifications like Relativity or ACEDS. Outstanding communication, organizational abilities, and teamwork help professionals succeed in a fast-paced, client-focused environment. These qualities are essential to ensure accuracy, meet strict deadlines, and deliver high-quality service to clients in the legal industry.

Is Epiq a good employer?

Epiq is a global provider of legal and business services, and employee experiences vary depending on the role and location. The company offers opportunities in legal support, e-discovery, and compliance, with a focus on professional development and flexible schedules. Job seekers should review specific reviews and company policies for a comprehensive understanding of the work environment.
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Epiq jobs near you
Infographic showing various Epiq job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 94% Full Time, 1% Part Time, and 4% Contract. Highlights an 73% Physical, 6% Hybrid, and 21% Remote job distribution, with an average salary of $45,001 per year, or $21.6 per hour.

Change Enablement Director - Epiq Advisory for Law Firms

New York, NY • On-site, Remote

Epiq
Law Firms • 5 - 10K employees

7.2

Company rating: 7.2 out of 10

Based on 37 frontline employees who took The Breakroom Quiz

137th of 226 rated it services

People enjoy working here

Good employer

Recommended by parents

Learn more about Epiqexternal

Full-time

Re-posted 8 days ago

Job description

At Epiq, your work contributes to complex, global legal outcomes. You'll join a values-driven community where integrity guides decisions, relentless service sets the bar, and we thrive on big challenges together. We invest in your growth with enterprise-wide learning and mobility. We celebrate who you are, and we respect life beyond work with flexibility that's recognized externally. Enabled by modern platforms and AI, you'll do the most meaningful work of your career and see your impact at scale.
Job Description:
Role Overview
The Change Enablement Director will lead and grow Epiq Advisory for Law Firms' Change Enablement practice, helping law firms and legal departments translate strategy, innovation, AI and technology investments into lasting behavioural change and measurable business outcomes. As a trusted advisor to our clients, the Director will design and deliver change strategies that drive adoption, workflow integration, value realisation and organisational adaptation across initiatives involving AI, knowledge management, data, search, process improvement and legal operations.
Combining deep expertise in change leadership with an understanding of legal culture, the Director will guide clients through the human, organisational and operational challenges of transformation. This includes building executive sponsorship, developing adoption and enablement frameworks and programs, coaching leaders, creating networks of champions, measuring success, and embedding new ways of working into the fabric of the organisation.
The successful candidate will bring a practical and evidence-based approach to change, drawing on established frameworks such as Kotter, Prosci ADKAR, Bridges or similar models while recognising that sustainable transformation is achieved through behavioural change, workflow redesign, leadership engagement, and organisational adaptation - not communication and training alone. They will also play a leading role in shaping Epiq's go-to-market offerings, methodologies and thought leadership in legal change enablement, AI adoption, and transformation.
Key Responsibilities
Client Advisory & Delivery
  • Serve as a trusted advisor to law firm and corporate legal leadership on change strategy, adoption planning, and transformation risk across Epiq's advisory and implementation initiatives
  • Lead and deliver enterprise-scale change enablement engagements for law firms and legal departments, including both stand-alone change programs and embedded workstreams within broader advisory initiatives
  • Assess organizational readiness, stakeholder impact, and change fatigue across partners, associates, professional staff, and business services teams in complex, multi-initiative environments
  • Apply behavioural science, adoption psychology, and evidence-based change approaches to design interventions that drive sustainable behaviour change amongst lawyers and business professionals.
  • Translate firm strategy and advisory recommendations into practical, lawyer-centric adoption and enablement plans that account for legal culture, risk sensitivity, billable hour pressures, and governance requirements
  • Design and execute end-to-end change programs, including stakeholder analysis, readiness and impact assessments, adoption roadmaps, communications, training strategies, and reinforcement models
  • Guide clients through AI-enabled transformation that impacts not only technology adoption, but also professional judgement, workflow and practice redesign, decision-making practices, knowledge management, client service delivery, and workforce capabilities.
  • Identify and proactively manage adoption risks, resistance patterns, and fatigue, particularly in firms undergoing overlapping or sequential transformations
  • Define and measure adoption success through a combination of usage, proficiency, behavioural change, workflow integration, stakeholder sentiment, business outcomes, and value realization metrics.

Legal-Centric Enablement & Leadership
  • Partner with KM, AI, Innovation, IT and leadership teams to redesign workflows, remove adoption friction, embed change into existing ways of working, and create sustainable operating models.
  • Translate complex technology and operating model changes into clear, role-basedrole based messaging and enablement tailored to legal audiences
  • Design learning and enablement programs for partners, associates, paralegals, practice support, and business services professionals
  • Coach executive sponsors, practice leaders, and influential stakeholders to visibly champion transformation initiatives and create the conditions required for adoption at scale, including building and activating networks of champions, influencers, and change agents across functions.
  • Lead stakeholder interviews, focus groups, and feedback loops to surface resistance, pain points, and adoption barriers

Practice Development & Growth
  • Lead the development and evolution of Epiq Advisory's Change Enablementmethodologies, maturity models, diagnostic tools, and adoption frameworks tailored to the legal industry.
  • Shape change enablement approaches within proposals, SOWs, and client presentations, in collaboration with other practice leads
  • Contribute to business development and thought-leadership efforts by articulating the value of change enablement as a core driver of ROI and transformation success
  • Represent change and enablement perspectives across complex, multi-workstream client engagements
  • Stay current on legal industry trends, emerging technologies (including AI and agentic workflows), and evolving best practices in legal change and enablement

Internal Leadership & Capability Building
Mentor and support internal consultants and client teams on practice change and enablement approaches in legal environments
Support clients in building sustainable internal change capability, including governance models, enablement frameworks, and role clarity
Collaborate with Epiq Advisory leadership to align change enablement with KM, AI, data, search and experience management practices
Key Requirements:
  • Experience with Change Management or similarly known as Transition Management, Business Transformation, Legal Transformation and similar with a minimum of 7-8 demonstrable years of experience.
  • Experience with Technology Implementations, Tech Adoptions and similar with a Legal Services, Law Firm/Private Practice or Professional Services/Consulting style environments still within Law.
  • Experience within Knowledge Management / KM with demonstrated skills within Tapping Tacit Knowledge, Communities of Practice, Content Governance, AI (Artificial Intelligence) and more.

The Compensation range for this role is $225,000 USD up to $250,000 USD annually and may be eligible for an annual bonus. This will be based on your background and skills alignment with the role.
We will also be considering candidates within the Canada region, with the appropriate right to work to support.
In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire.
Must be authorized to work in the United States for any employer.
#LI-JM1 #LI-Remote
Your specific salary will be determined based on several factors:
  • Location-based market rate for the role
  • Your abilities in relation to the job specification
  • Performance during screening and interview
  • Pay parity with the wider team in the considered location

Further details about the package will be provided during the initial screening call with the Talent Acquisition Team.
Click here to learn about Epiq's Benefits.
Epiq Leadership Compass
Enterprise Decision Making
Applies deep business and financial insight to guide strategic decisions, resource allocation, and thought leadership.
  • Use financial and market expertise for long-term direction
  • Build strategic partnerships
  • Promote a customer-first mindset
  • Allocate global resources for innovation and growth

Cultivates a Growth Mindset
Fosters innovation through curiosity, smart risk-taking, and adaptability-aligning change with strategy for lasting impact.
  • Promote curiosity and forward-thinking
  • Build a culture of innovation through partnerships
  • Drive innovation to meet client needs
  • Lead innovation with a clear vision
  • Align innovation with market trends

Builds Talented Teams
Builds and develops inclusive, high-performing teams aligned to strategic goals for exceptional talent and business results.
  • Focus on employee engagement
  • Build a strong talent pipeline

Fosters Relationships & Collaboration
Builds trust and alignment through open communication, shared goals, and strong partnerships to drive collective success.
  • Build trust-based partnerships
  • Nurture long-term relationships
  • Remove collaboration barriers
  • Celebrate cross-team success

Engages & Influences
Inspires action and alignment through clear communication, purposeful influence, and a compelling vision.
  • Use storytelling to build buy-in
  • Align communication with organizational goals
  • Guild alignment through strong engagement

Maximizes Performance
Sets and reinforces performance standards that drive results, ensure accountability, and align with Epiq's goals.
  • Use data to identify improvement opportunities
  • Make informed decisions
  • Align team goals with boarder strategy
  • Empower teams to manage their own goals
  • Translate vision into clear priorities
  • Prepare for disruptions with strong change management

It is Epiq's policy to comply with all applicable equal employment opportunity laws by making all employment decisions without unlawful regard or consideration of any individual's race, religion, ethnicity, color, sex, sexual orientation, gender identity or expressions, transgender status, sexual and other reproductive health decisions, marital status, age, national origin, genetic information, ancestry, citizenship, physical or mental disability, veteran or family status or any other basis protected by applicable national, federal, state, provincial or local law. Epiq's policy prohibits unlawful discrimination based on any of these impermissible bases, as well as any bases or grounds protected by applicable law in each jurisdiction. In addition Epiq will take affirmative action for minorities, women, covered veterans and individuals with disabilities. If you need assistance or an accommodation during the application process because of a disability, it is available upon request. Epiq is pleased to provide such assistance and no applicant will be penalized as a result of such a request. Pursuant to relevant law, where applicable, Epiq will consider for employment qualified applicants with arrest and conviction records.

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