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Epic Support Analyst Day Shift Jobs (NOW HIRING)

Participate in the IS on-call rotation, includes the need to be available on a rotating shift basis ... Epic experience preferred. * Excellent Customer Service Skills (oral and written). Presentation ...

The Systems Analyst Epic supports the design, build, testing, training, deployment, and ongoing ... Work Shift: Day Scheduled Weekly Hours : 40 Department IT Revenue Cycle Join us! ... if your ...

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IAM Analyst Epic

Ontario, CA · On-site

$73K - $124K/yr

... day-to-day support related activities. This position performs complex design and analysis tasks ... Employment Status Full Time Shift Days Equal Employment Opportunity Company is an equal employment ...

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Epic Support Analyst Day Shift information

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$14

$31

$56

How much do epic support analyst day shift jobs pay per hour?

As of Aug 7, 2026, the average hourly pay for epic support analyst day shift in the United States is $31.38, according to ZipRecruiter salary data. Most workers in this role earn between $22.12 and $37.74 per hour, depending on experience, location, and employer.

How to get hired as an Epic Support Analyst Day Shift?

To get hired as an Epic Support Analyst for day shift, candidates should have a strong understanding of Epic software, relevant healthcare IT experience, and certifications such as Epic certifications if applicable. Applying through the company's career portal, tailoring your resume to highlight technical skills and support experience, and demonstrating excellent communication skills are essential steps in the hiring process.
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Infographic showing various Epic Support Analyst Day Shift job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 72% Full Time, 22% Part Time, and 5% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $65,261 per year, or $31.4 per hour.

Systems Support Analyst

Luminis Health

Annapolis, MD • On-site

Other

Posted 16 days ago


Luminis Health rating

7.9

Company rating: 7.9 out of 10

Based on 54 frontline employees who took The Breakroom Quiz

109th of 887 rated healthcare providers


Job description

Position Objective:

This position will provide first line support for computer systems acting as a liaison between information systems and the remainder of the organization. Perform as part of a project management team for new systems, implementations, or enhancements in their designated area. Incumbent supports the analysis, design, building, testing and implementation of information systems and associated change processes. Provides pre and post implementation support to include problem management/resolution and participates in on-going process improvement. This position will participate in and support all other Information Systems operational processes. The purpose of this position is to provide front facing support to the organization, mentor IS Customer Support staff, and participate in all levels of customer support including call center activities.

Essential Job Duties:

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions:

  1. Serves as the lead support person for all systems ensuring review prior to escalation while attempting to resolve.
  2. Takes responsibility for ensuring resolution for and communication to customer.
  3. Meets individual performance metrics as defined by departmental processes and immediate supervisor.
  4. Meets current review period goals as set forth by immediate supervisor.
  5. Participate in the IS on-call rotation, includes the need to be available on a rotating shift basis and weekends if so scheduled.
  6. Participates in the change control process with engagement and focus on customer support.
  7. Relays and trains support staff as necessary.
  8. Answers all forms of customer contacts, including but not limited to, initial phone call, e-mail, walk-up, rounding, and self-service. This is a front line responsibility.
  9. Collaborates with and provides exceptional customer service and support for physicians.
  10. Other duties as assigned.

Educational/Experience Requirements:

  • Clinical exposure in a hospital setting 1 year of experience required, 3 years preferred
  • Computer proficiency and aptitude IS/IT customer support experience 1 year of experience required, 3 years preferred
  • AA or Associates Degree (BA/BS preferred); experience can be substituted for education.
  • Clinical systems implementation and training experience desired. 
  • EMR experience a must.
  • Epic experience preferred.
  • Excellent Customer Service Skills (oral and written). Presentation skills and aptitude. Ability to handle multiple tasks. Ability to work individually and as a member of a team. Ability to work under pressure.

Required License/Certifications:

Working Conditions, Equipment, Physical Demands:

There is a reasonable expectation that employees in this position will or will not be exposed to blood-borne pathogens.  

Physical Demands - 

The physical demands and work environment that have been described are representative of those an employee encounters while performing the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions in accordance with the Americans with Disabilities Act.

The above job description is an overview of the functions and requirements for this position.  This document is not intended to be an exhaustive list encompassing every duty and requirement of this position; your supervisor may assign other duties as deemed necessary.


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