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About Baptist Health
Recognized as a top place to work in health care, Baptist Health cares for more patients in Northeast Florida than any other provider, ranking as "most preferred" for more than 30 years. We're Jacksonville's only locally governed, faith-based, not-for-profit health system and provide a full spectrum of preventive and specialty care through 200+ locations and six hospitals. Our centers of excellence include Baptist MD Anderson Cancer Center, Baptist Heart Hospital, Baptist Neurological Institute and Wolfson Children's Hospital.

Sr. Epic Referral Application Analyst, Hybrid, Jacksonville, Baptist Medical Center

Epic Referral application analysts act as a vital link between operations and information technology, ensuring that Epic Referral functions seamlessly across the organization. This role requires a strong understanding of patient access, referral management, scheduling workflows, and technical systems. Analysts must translate operational needs into system functionality, helping maintain system integrity, promote automation and efficiency, and improve the patient and provider experience.

A significant portion of an analyst's day is devoted to resolving break-fix issues, performing routine maintenance tasks, monitoring system performance, and troubleshooting issues related to referral workflows, interfaces, and integrations. These activities include troubleshooting issues, applying Epic quarterly updates, working with Epic technical support, validating workflows, and supporting referral management processes across multiple service lines. Much of the coordination and follow-up for these responsibilities is conducted through structured communication channels, including email, Teams chat, and scheduled meetings.

Epic Referral application analysts also spend time collaborating with cross-functional teams, including Patient Access, Ambulatory Operations, Clinical Informatics, other application teams, and project managers. Their week may include team huddles, project meetings, and sessions with operational leaders to clarify requirements and identify opportunities for workflow optimization. Throughout the day, they work directly with end users to understand challenges, implement enhancements, and support strategic initiatives. The Senior Analyst will mentor junior analysts, promote operational best practices, perform quality assurance and integrated testing, and coordinate projects across applications to ensure reliable and efficient referral workflows that align with organizational priorities.

Sr. Epic Referral Application Analyst Responsibilities:

• Lead complex application initiatives, including project management responsibilities, while mentoring junior analysts and promoting operational best practices.
• Provide technical expertise in the development, implementation, and support of highly complex, enterprise-wide, cross-functional applications, integrated applications, and technical projects.
• Analyze and translate referral management, patient access, scheduling, and business workflow requirements into efficient and effective Epic Referral solutions through collaboration with operational leaders, technical teams, and other stakeholders.
• Plan, design, develop, validate, test, implement, evaluate, maintain, and support information system components that meet organizational and operational needs.
• Perform quality assurance and integrated testing of optimization requests, projects, and newly released Epic functionality to ensure system reliability and performance.
• Coordinate projects across applications and develop application-specific enhancements, workflows, and reporting solutions aligned with organizational priorities.
• Provide 24/7 support for applications within assigned areas of responsibility.

Experience:

• 1-2 years of project management experience required.
• Minimum of 2 years of related Epic application experience required.
• Experience with Epic Referral, including build, configuration, implementation, and optimization preferred.
• Strong understanding of referral management, patient access, provider-to-provider communication, and scheduling workflows preferred.
• Ability to analyze and translate operational and business workflows into effective application solutions preferred.
• Strong experience using Microsoft Visio for workflow documentation and implementation planning preferred.
• Experience collaborating with operational leaders and end users to identify and implement workflow improvements preferred.
• Hybrid background in healthcare operations and technical systems strongly preferred.
• Prior Authorization experience

Education/Degree Required:

• High School Diploma
• Degree Preferred:
• Bachelor's Degree
• Certifications:
• Epic Certification Required within 6 months
• Epic Referrals Certification Preferred
• Academy of Health Information Professionals (AHIP) Preferred

Primary Location: