Epic certification is required and 5 + years build experience within the Hospital Billing Epic ... Manage help desk tickets, phone calls, emails, etc. * Always look for ways to improve the patient ...
Epic certification is required and 5 + years build experience within the Hospital Billing Epic ... Manage help desk tickets, phone calls, emails, etc. * Always look for ways to improve the patient ...
SENIOR EPIC ANALYST-EPIC HOSPITAL BILLING 5k SIGN-ON BONUS
Dallas, TX · On-site
$82K - $107K/yr
Epic certification is required and 5 + years build experience within the Hospital Billing Epic ... Manage help desk tickets, phone calls, emails, etc. * Always look for ways to improve the patient ...
SENIOR EPIC ANALYST-EPIC HOSPITAL BILLING 5k SIGN-ON BONUS
Dallas, TX · On-site
$82K - $107K/yr
Epic certification is required and 5 + years build experience within the Hospital Billing Epic ... Manage help desk tickets, phone calls, emails, etc. * Always look for ways to improve the patient ...
Submission for the position: EPIC Application Support Analyst I - (Job Number: 26014802)
Dallas, TX · On-site
Job Summary The EPIC Application Support Analyst I acts as a link between end-users, project team ... Responds to help desk tickets and end user requests. * Identifies and resolves issues through ...
Submission for the position: EPIC Application Support Analyst I - (Job Number: 26014802)
Dallas, TX · On-site
Job Summary The EPIC Application Support Analyst I acts as a link between end-users, project team ... Responds to help desk tickets and end user requests. * Identifies and resolves issues through ...
In addition to Epic skills, the Application Analyst will configure, deploy, and support non-Epic ... Provide tier-2 support of application incidents reported through the help desk * Perform daily ...
In addition to Epic skills, the Application Analyst will configure, deploy, and support non-Epic ... Provide tier-2 support of application incidents reported through the help desk * Perform daily ...
The Epic Analyst supports many users and departments within the healthcare system. Your Job ... help desk tickets, phone calls, emails, etc. Take initiative for your professional growth Be ...
The Epic Analyst supports many users and departments within the healthcare system. Your Job ... help desk tickets, phone calls, emails, etc. Take initiative for your professional growth Be ...
The Epic Analyst supports many users and departments within the healthcare system. Your Job ... help desk tickets, phone calls, emails, etc. Take initiative for your professional growth Be ...
The Epic Analyst supports many users and departments within the healthcare system. Your Job ... help desk tickets, phone calls, emails, etc. Take initiative for your professional growth Be ...
IT Helpdesk Associate - REMOTE
Fort Worth, TX · On-site +1
$34K - $56K/yr
Respond to incoming service desk calls from healthcare customers regarding the clinical aspects of ... as Epic, Cerner, McKesson and Meditech. Incidents may include, but are not limited to workflow ...
IT Helpdesk Associate - REMOTE
Fort Worth, TX · On-site +1
$34K - $56K/yr
Respond to incoming service desk calls from healthcare customers regarding the clinical aspects of ... as Epic, Cerner, McKesson and Meditech. Incidents may include, but are not limited to workflow ...
IT Helpdesk Associate - REMOTE
Fort Worth, TX · Remote
$34K - $56K/yr
Respond to incoming service desk calls from healthcare customers regarding the clinical aspects of ... as Epic, Cerner, McKesson and Meditech. Incidents may include, but are not limited to workflow ...
IT Helpdesk Associate - REMOTE
Fort Worth, TX · Remote
$34K - $56K/yr
Respond to incoming service desk calls from healthcare customers regarding the clinical aspects of ... as Epic, Cerner, McKesson and Meditech. Incidents may include, but are not limited to workflow ...
... help desk tickets, phone calls, emails, etc. · Take initiative for your professional growth · Be engaged and eager to build a winning team **Other duties as assigned General Job Summary: Working ...
... help desk tickets, phone calls, emails, etc. · Take initiative for your professional growth · Be engaged and eager to build a winning team **Other duties as assigned General Job Summary: Working ...
... help desk tickets, phone calls, emails, etc. · Take initiative for your professional growth · Be engaged and eager to build a winning team **Other duties as assigned General Job Summary: Working ...
... help desk tickets, phone calls, emails, etc. · Take initiative for your professional growth · Be engaged and eager to build a winning team **Other duties as assigned General Job Summary: Working ...
... help desk tickets, phone calls, emails, etc. · Take initiative for your professional growth · Be engaged and eager to build a winning team **Other duties as assigned General Job Summary: Working ...
... help desk tickets, phone calls, emails, etc. · Take initiative for your professional growth · Be engaged and eager to build a winning team **Other duties as assigned General Job Summary: Working ...
... help desk tickets, phone calls, emails, etc. • Take initiative for your professional growth • Be engaged and eager to build a winning team **Other duties as assigned General Job Summary: Working ...
... help desk tickets, phone calls, emails, etc. • Take initiative for your professional growth • Be engaged and eager to build a winning team **Other duties as assigned General Job Summary: Working ...
... help desk tickets, phone calls, emails, etc. · Take initiative for your professional growth · Be engaged and eager to build a winning team **Other duties as assigned General Job Summary: Working ...
... help desk tickets, phone calls, emails, etc. · Take initiative for your professional growth · Be engaged and eager to build a winning team **Other duties as assigned General Job Summary: Working ...
... Epic modules, ancillary systems, and health system operations. Locations Stanford Health Care What you will do * Provide tier-2 support of application incidents reported through the help desk ...
... Epic modules, ancillary systems, and health system operations. Locations Stanford Health Care What you will do * Provide tier-2 support of application incidents reported through the help desk ...
Clinical Applications Analyst 2, Revenue Cycle
$55.85 - $74/hr
... Epic modules, ancillary systems, and health system operations. Locations Stanford Health Care What you will do * Provide tier-2 support of application incidents reported through the help desk ...
Clinical Applications Analyst 2, Revenue Cycle
$55.85 - $74/hr
... Epic modules, ancillary systems, and health system operations. Locations Stanford Health Care What you will do * Provide tier-2 support of application incidents reported through the help desk ...
... Epic modules, ancillary systems, and health system operations. Locations Stanford Health Care What you will do * Provide tier-2 support of application incidents reported through the help desk ...
... Epic modules, ancillary systems, and health system operations. Locations Stanford Health Care What you will do * Provide tier-2 support of application incidents reported through the help desk ...
Clinical Applications Analyst 1, Revenue Cycle
$52.69 - $69.82/hr
... of Epic modules and health system operations. Locations Stanford Health Care What you will do * Provide tier-2 support of application incidents reported through the help desk * Perform daily ...
Clinical Applications Analyst 1, Revenue Cycle
$52.69 - $69.82/hr
... of Epic modules and health system operations. Locations Stanford Health Care What you will do * Provide tier-2 support of application incidents reported through the help desk * Perform daily ...
Senior Hospital Billing Analyst-Team Lead
$82K - $106K/yr
Epic certification is required and 5 + years build experience within the Hospital Billing Epic ... Manage help desk tickets, phone calls, emails, etc. * Always look for ways to improve the patient ...
Senior Hospital Billing Analyst-Team Lead
$82K - $106K/yr
Epic certification is required and 5 + years build experience within the Hospital Billing Epic ... Manage help desk tickets, phone calls, emails, etc. * Always look for ways to improve the patient ...
Clinical Applications Analyst 3, Enterprise Imaging
$64.63 - $85.65/hr
... of Epic modules or clinical applications, ancillary systems, and health system operations. The ... Provide tier-2 support of application incidents reported through the help desk, including 24/7 ...
New
Clinical Applications Analyst 3, Enterprise Imaging
$64.63 - $85.65/hr
... of Epic modules or clinical applications, ancillary systems, and health system operations. The ... Provide tier-2 support of application incidents reported through the help desk, including 24/7 ...
New
Epic certification is required and 5 + years build experience within the Hospital Billing Epic ... Manage help desk tickets, phone calls, emails, etc. * Always look for ways to improve the patient ...
Epic certification is required and 5 + years build experience within the Hospital Billing Epic ... Manage help desk tickets, phone calls, emails, etc. * Always look for ways to improve the patient ...
Epic Help Desk information
See Texas salary details
$11.87 - $13.66
2% of jobs
$13.66 - $15.45
6% of jobs
$15.45 - $17.24
12% of jobs
$17.75 is the 25th percentile. Wages below this are outliers.
$17.24 - $19.04
17% of jobs
The median wage is $20.47 / hr.
$19.04 - $20.83
16% of jobs
$20.83 - $22.62
16% of jobs
$23.52 is the 75th percentile. Wages above this are outliers.
$22.62 - $24.41
12% of jobs
$24.41 - $26.20
7% of jobs
$26.20 - $27.99
6% of jobs
$27.99 - $29.79
3% of jobs
$29.79 - $31.58
2% of jobs
$11
$21
$31
How much do epic help desk jobs pay per hour?
As of Sep 3, 2026, the average hourly pay for epic help desk in Texas is $21.57, according to ZipRecruiter salary data. Most workers in this role earn between $17.93 and $24.18 per hour, depending on experience, location, and employer.
What is an Epic Help Desk?
An Epic Help Desk job involves providing technical support for users of Epic Systems software, which is commonly used in healthcare organizations for electronic medical records (EMR). Responsibilities typically include troubleshooting software issues, assisting with user access, and ensuring smooth system functionality. Support is often provided via phone, email, or in-person, with a focus on resolving technical problems efficiently. Knowledge of Epic applications, healthcare workflows, and IT troubleshooting is essential. Some positions may require Epic certification or experience in a healthcare IT setting.
What are the typical day-to-day responsibilities for someone working at the Epic Help Desk?
On a daily basis, Epic Help Desk professionals respond to support tickets submitted by clinicians, administrative staff, and other Epic users, troubleshooting technical issues within various Epic modules. They provide timely guidance, escalate complex problems to higher-level Epic analysts or IT teams, and document resolutions for future reference. Collaboration is common, as help desk staff often communicate with clinical departments, IT professionals, and Epic application analysts to ensure seamless system operation. This role can also involve participating in software upgrades, user training, and ongoing optimization of Epic system workflows.
What are the key skills and qualifications needed to thrive in the Epic Help Desk position, and why are they important?
To thrive as an Epic Help Desk professional, you need solid technical troubleshooting skills, familiarity with Epic electronic health record (EHR) systems, and a background in IT or healthcare support. Experience using Epic modules, help desk ticketing systems, and relevant Epic certifications—such as Epic Certified Support or Ambulatory Module—are highly valued. Strong communication, patience, and problem-solving abilities help you effectively interact with end users and resolve issues promptly. These skills ensure that healthcare providers experience minimal disruption, maintaining workflow efficiency and high patient care standards.
What are the most commonly searched types of Epic Help Desk jobs in Texas?
The most popular types of Epic Help Desk jobs in Texas are:
What are popular job titles related to Epic Help Desk jobs in Texas?
For Epic Help Desk jobs in Texas, the most frequently searched job titles are:
What job categories do people searching Epic Help Desk jobs in Texas look for?
The top searched job categories for Epic Help Desk jobs in Texas are:
What cities in Texas are hiring for Epic Help Desk jobs?
Cities in Texas with the most Epic Help Desk job openings:
$82K - $107K/yr
Full-time
Re-posted 6 days ago
Job description
Hours of Work :
8-5 PMDays Of Week :
Monday-FridayWork Shift :
8X5 Day (United States of America)Job Description :
Job Requirements:
- Bachelor's degree in Information Systems or related field is preferred.
- 5+ years of healthcare IT experience is preferred
- Epic certification is required and 5 + years build experience within the Hospital Billing Epic module is required
- Functional knowledge of EHR software
- Proficiency in MS Office applications
- Demonstrated customer service skills
- Billing workflow knowledge
- Ability to effectively work cross-functionally with other application teams
- Ability to communicate clearly
Job Responsibilities:
- Plan, design, test, implement, support, and maintain functionality related to the Professional Billing Epic module
- Create, test, and document new build, workflows, changes, etc.
- Manage multiple jobs at one time, balancing resources, priorities, deadlines and time.
- Assist other application teams in understanding user needs and problems in order to determine feasibility of solutions.
- Mentors team members as necessary, and informs leadership of all events pertaining to the operations of assigned modules and projects.
- Manage help desk tickets, phone calls, emails, etc.
- Always look for ways to improve the patient experience
Methodist Health System is a faith-based organization with a mission to improve and save lives through compassionate, quality healthcare. For nearly a century, Dallas-based Methodist Health System has been a trusted choice for health and wellness. Named one of the fastest-growing health systems in America by Modern Healthcare , Methodist has a network of 12 hospitals (through ownership and affiliation) with nationally recognized medical services, such as a Level I Trauma Center, multi-organ transplantation, Level III Neonatal Intensive Care, neurosurgery, robotic surgical programs, oncology, gastroenterology, and orthopedics, among others. Methodist has more than two dozen clinics located throughout the region, renowned teaching programs, innovative research, and a strong commitment to the community. Our reputation as an award-winning employer shows in the distinctions we've earned:
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Great Place to Work Certified
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Glassdoor's Best Places to Work 2025 & 2026
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Glassdoor's Best Places to Work in Healthcare, Biotech & Pharma 2026
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TIME's Best Companies for Future Leaders 2025 & 2026
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Newsweek's America's Most Admired Workplaces 2026
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Glassdoor's Best-Led Companies 2025
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Fortune Best Workplaces in Health Care 2025
-
Military Friendly Gold Employer 2025
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Becker's Hospital Review 150 Top Places to Work in Healthcare 2025
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Newsweek's Americas Greatest Workplaces 2025