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Epic Help Desk Remote Jobs in Portland, OR (NOW HIRING)

PeaceHealth

Refund Specialist

Vancouver, WA · On-site +1

$19.62 - $29.44/hr

... Remote in Washington, Oregon, or Alaska Must reside and work in WA, OR, or AK and live within a one ... About the Role As a Refund Specialist , you'll help ensure patient and payer accounts are accurate ...

PeaceHealth Career Site

Refund Specialist

Vancouver, WA · On-site +1

... Remote in Washington, Oregon, or Alaska Must reside and work in WA, OR, or AK and live within a one ... About the Role As a Refund Specialist , you'll help ensure patient and payer accounts are accurate ...

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All JobsEpic Help Desk JobsEpic Help Desk Remote JobsEpic Help Desk Remote Jobs in Portland, OR

Epic Help Desk Remote information

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How much do epic help desk remote jobs pay per hour?

As of Sep 6, 2026, the average hourly pay for epic help desk remote in Portland, OR is $25.55, according to ZipRecruiter salary data. Most workers in this role earn between $20.91 and $28.56 per hour, depending on experience, location, and employer.

What is an Epic Help Desk Remote?

An Epic Help Desk Remote job involves providing technical support and troubleshooting assistance for the Epic electronic health record (EHR) system from a remote location. Professionals in this role assist healthcare staff, such as doctors and nurses, with issues related to Epic software functionality, access, and usability. They communicate with users by phone, email, or chat to resolve problems, guide users through processes, and escalate complex issues to specialized teams if necessary. This position typically requires knowledge of Epic systems, strong communication skills, and the ability to work independently from home.

What skills and qualifications are needed to thrive as an Epic Help Desk Remote?

To excel as an Epic Help Desk Remote specialist, you need a strong understanding of Epic software applications, troubleshooting skills, and experience in healthcare IT, typically supported by relevant certifications or healthcare backgrounds. Familiarity with Epic modules, ticketing systems (like ServiceNow), and remote support tools is crucial. Excellent communication, patience, and problem-solving abilities help in efficiently resolving user issues and ensuring customer satisfaction. These competencies enable prompt and accurate support, minimizing system downtime and enhancing end-user productivity in healthcare environments.

What are common challenges faced by Epic Help Desk Remote staff, and how can they be addressed?

Epic Help Desk Remote team members often encounter challenges such as troubleshooting complex software issues without direct access to users' workstations and managing a high volume of support tickets. Clear communication and strong problem-solving skills are essential for gathering accurate information from end users remotely. To overcome these challenges, it is helpful to use structured workflows, maintain detailed documentation, and collaborate closely with other IT and clinical support teams. Ongoing training on Epic updates and effective time management can further enhance performance and job satisfaction.

What is the difference between Epic Help Desk Remote vs Epic Support Specialist?

AspectEpic Help Desk RemoteEpic Support Specialist
CredentialsIT certifications, Epic certificationsEpic certifications, healthcare IT experience
Work EnvironmentRemote, help desk supportOn-site or remote, healthcare IT support
Industry UsageHealthcare, IT supportHealthcare, Epic software support
Job FocusTechnical troubleshooting, user assistanceEpic system support, issue resolution

Epic Help Desk Remote roles primarily focus on providing remote technical support and troubleshooting for Epic software users, often requiring IT and Epic certifications. Epic Support Specialists may work on-site or remotely, focusing on supporting Epic systems within healthcare environments. Both roles require Epic certifications and serve the healthcare industry, but the Help Desk role emphasizes remote user assistance, while Support Specialists may handle more in-depth system issues.

What are the most commonly searched types of Epic Help Desk jobs in Portland, OR?

The most popular types of Epic Help Desk jobs in Portland, OR are:

What are popular job titles related to Epic Help Desk Remote jobs in Portland, OR?

For Epic Help Desk Remote jobs in Portland, OR, the most frequently searched job titles are:

What job categories do people searching Epic Help Desk Remote jobs in Portland, OR look for?

The top searched job categories for Epic Help Desk Remote jobs in Portland, OR are:

Epic Help Desk Remote jobs near you
Infographic showing various Epic Help Desk Remote job openings in Portland, OR as of August 2026, with employment types broken down into 1% As Needed, 74% Full Time, 22% Part Time, and 3% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $53,137 per year, or $25.5 per hour.

Technical Support Specialist (Medication Management)

CAPSA HEALTHCARE

Portland, OR • Remote

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 18 days ago

Job description

At Capsa Healthcare, we're engineering better care.


Healthcare professionals rely on our solutions every day to deliver exceptional patient care, and we're proud to create the innovative technologies that help them do it. From mobile computing workstations to medication management and pharmacy automation solutions, Capsa Healthcare is transforming the healthcare experience for clinicians and patients around the world. Learn more about our solutions at www.capsahealthcare.com.


We are seeking a Technical Support Specialist to provide technical support for our various medication management products. This is a unique opportunity to shape critical technologies that healthcare professionals depend on every day.


This position reports to the Product Support Supervisor and is based in Portland, Oregon. During the first six months, the role requires full-time, on-site training. Upon successful completion of the training period, the position will transition to a remote work arrangement.


Why Join Capsa?

When you join Capsa Healthcare, you're joining a team dedicated to innovation, collaboration, and meaningful impact. Your work will directly support caregivers, improve clinical workflows, and help healthcare organizations provide better patient outcomes.


We are a global organization that values work-life balance, continuous improvement, and empowering employees to do their best work. If you're looking for an opportunity to apply your expertise to technology that truly makes a difference, we'd love to hear from you.


As the Technical Support Specialist, you will:

  • Responsible for all calls/requests for quotations, order processing, and troubleshooting.
  • Coordinate and manage orders to customer’s needs and production capabilities.
  • Communicate with internal and external customers through various channels in a constructive, positive manner in support of Capsa’s service policy.
  • Provide exemplary service to all customers, internal and external.
  • Provide tier-two level technical support for customer issues concerning Capsa products or systems.
  • Triage and escalate customer technical issues as necessary to additional level support.
  • Process product warranty shipments.
  • Receive and resolve all incoming customer complaints & concerns.


What We're Looking For

  • Minimum of three years’ experience in customer service, technical support, or help desk
  • BA / BS preferred
  • Excellent verbal and written communication skills are required 
  • Firm understanding of ERP and CRM systems; Capsa currently uses Syteline and Salesforce.com
  • Experience measuring AC & DC voltages with a voltmeter


What Capsa Offers

At Capsa Healthcare, we recognize that great people drive with great results. That's why we offer a competitive compensation and benefits package designed to support you professionally and personally, including:

  • Competitive salary commensurate with experience
  • Paid time off
  • Paid holidays
  • Medical, dental, and vision coverage
  • Paid parental leave
  • 401(k) with company match
  • Company-paid Life, AD&D, and Long-Term Disability insurance
  • Voluntary Short-Term Disability, Supplemental Life, AD&D, Accidental Injury, and Hospital Indemnity insurance


Join Us in Engineering Better Care. If you're excited about using your engineering expertise to create innovative technologies that support healthcare professionals and improve patient outcomes, we invite you to apply and help us shape the future of healthcare.


EEO/Vet/Disabled
 Not eligible for sponsorship