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Epic Help Desk Remote Jobs in Illinois (NOW HIRING)

Deloitte

Hospital Billing Analyst

Arlington Heights, IL · Remote

$48K - $64K/yr

As an Epic Hospital Billing Analyst, you will help review and submit hospital claims, resolve billing issues, and work across teams to reduce avoidable denials. This is a primarily remote role ...

Deloitte

Hospital Billing Analyst

Chicago, IL · Remote

$49.40K - $65.90K/yr

As an Epic Hospital Billing Analyst, you will help review and submit hospital claims, resolve billing issues, and work across teams to reduce avoidable denials. This is a primarily remote role ...

Access One Inc.

Account Executive

Chicago, IL · Remote

$100K - $120K/yr

... remote monitoring, disaster recovery, server, and help desk management programs. Responsibilities include: * Build and maintain new long-term relationships with enterprise business clients * Evaluate ...

Alignerr

Nursing Informatics Specialist

Chicago, IL · Remote

This is a fully remote, flexible contract role working alongside leading AI research teams ... Apply your EHR experience (Epic, Cerner, or similar) to assess how well AI understands clinical ...

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Epic Help Desk Remote information

What are the key skills and qualifications needed to thrive as an Epic Help Desk Remote specialist, and why are they important?

To excel as an Epic Help Desk Remote specialist, you need a strong understanding of Epic software applications, troubleshooting skills, and experience in healthcare IT, typically supported by relevant certifications or healthcare backgrounds. Familiarity with Epic modules, ticketing systems (like ServiceNow), and remote support tools is crucial. Excellent communication, patience, and problem-solving abilities help in efficiently resolving user issues and ensuring customer satisfaction. These competencies enable prompt and accurate support, minimizing system downtime and enhancing end-user productivity in healthcare environments.

What are some common challenges faced by Epic Help Desk Remote staff, and how can they be addressed?

Epic Help Desk Remote team members often encounter challenges such as troubleshooting complex software issues without direct access to users' workstations and managing a high volume of support tickets. Clear communication and strong problem-solving skills are essential for gathering accurate information from end users remotely. To overcome these challenges, it is helpful to use structured workflows, maintain detailed documentation, and collaborate closely with other IT and clinical support teams. Ongoing training on Epic updates and effective time management can further enhance performance and job satisfaction.

What is an Epic Help Desk Remote job?

An Epic Help Desk Remote job involves providing technical support and troubleshooting assistance for the Epic electronic health record (EHR) system from a remote location. Professionals in this role assist healthcare staff, such as doctors and nurses, with issues related to Epic software functionality, access, and usability. They communicate with users by phone, email, or chat to resolve problems, guide users through processes, and escalate complex issues to specialized teams if necessary. This position typically requires knowledge of Epic systems, strong communication skills, and the ability to work independently from home.

What is the difference between Epic Help Desk Remote vs Epic Support Specialist?

AspectEpic Help Desk RemoteEpic Support Specialist
CredentialsIT certifications, Epic certificationsEpic certifications, healthcare IT experience
Work EnvironmentRemote, help desk supportOn-site or remote, healthcare IT support
Industry UsageHealthcare, IT supportHealthcare, Epic software support
Job FocusTechnical troubleshooting, user assistanceEpic system support, issue resolution

Epic Help Desk Remote roles primarily focus on providing remote technical support and troubleshooting for Epic software users, often requiring IT and Epic certifications. Epic Support Specialists may work on-site or remotely, focusing on supporting Epic systems within healthcare environments. Both roles require Epic certifications and serve the healthcare industry, but the Help Desk role emphasizes remote user assistance, while Support Specialists may handle more in-depth system issues.

What are the most commonly searched types of Epic Help Desk jobs in Illinois? The most popular types of Epic Help Desk jobs in Illinois are:
What cities in Illinois are hiring for Epic Help Desk Remote jobs? Cities in Illinois with the most Epic Help Desk Remote job openings:
Epic Help Desk Remote jobs near you

Mortgage Broker Loan Officer

Epic Mortgage

Brookfield, IL • Remote

Full-time

Posted 18 days ago

Job description

Job Title: Mortgage Broker Loan Officer — Epic Mortgage Inc.
Location: Remote | Status: Full-Time | Commission-Based

Are you the type of person who doesn’t wait for opportunity — you create it?
Do people naturally trust you, follow your lead, and love your energy?
Then let’s skip the fluff — you might be exactly who we’re looking for.

?? Who We Are

Epic Mortgage Inc. isn’t your average mortgage shop. We’re a fast-growing, purpose-driven brokerage built by top-tier professionals who don’t just close loans — we close gaps in people’s lives. We believe in freedom, legacy, and making homeownership make sense. We're powered by Arrive, the best-in-class mortgage origination platform, and we back our team with tools, training, and a network that actually works.

?? What You'll Do

As a Mortgage Broker Loan Officer, you’ll be in the driver's seat helping clients turn dreams into deeds — literally. You’ll guide them from pre-approval to closing with confidence, clarity, and charisma. You're not a paper-pusher. You’re a deal-maker, trust-builder, and momentum-shifter.

Your Day-to-Day:

  • Build, manage, and grow a personal pipeline of purchase and refinance clients
  • Use Arrive software to originate, process, and manage loans efficiently
  • Educate clients on the best mortgage products and strategies for their goals
  • Collaborate with realtors, investors, and referral partners to drive business
  • Stay on top of lending guidelines, rates, and trends like it’s second nature
  • Communicate like a pro — clear, fast, and always client-first

?? Who You Are

  • Charismatic by nature. You could sell air to a bird, but you choose to sell mortgages because you believe in people and property.
  • Resilient as hell. You don’t fold under pressure — you focus harder.
  • Tech-savvy. You pick up tools like Arrive fast and use them to win.
  • Licensed. NMLS licensed and ready to close business across multiple states (or willing to get licensed where needed).
  • Self-starter. You don’t wait to be told what to do — you’re already doing it.
  • Team-oriented. Lone wolf vibes? Not here. You thrive in a team that pushes you forward and celebrates your wins.

?? What We Offer

  • Commission splits that respect your grind
  • Access to Arrive and other best-in-class tools
  • Daily coaching, masterminds, and high-level training
  • Inbound and referral leads to support your hustle
  • An inspiring, collaborative culture where your wins matter

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